weather

Severe Flooding In The Northwest Knocks Out T-Mobile's Customer Service

Severe Flooding In The Northwest Knocks Out T-Mobile's Customer Service

By 12.4.07

Hey ya’ll. I just wanted to alert your readers to the fact the T-Mobile USA’s customer care (1-800-937-8997) is offline right now. It has been since sometime yesterday. Apparently they house all their system stuff in Seattle, WA or Portland, OR or one of those currently waterlogged states. Well, it has caused all their stuff to crash. I called last night and then again this morning and waited past their automated system telling me that they could not view my account info thru the IVR and that the CSR’s were unable to view my account info and to call back later. I spoke with a polite rep Cassie who said that they did not have an ETR on when their systems would be back up and running and that I should try calling back later on today.

We called T-Mobile and sure enough they’re currently unable to pull up anyone’s account info due to the storms. No word on when it will be back up.

Holiday Travel Season Off To A Rough Start

Holiday Travel Season Off To A Rough Start

By 11.19.07

Technical problems, fog, rain and other weather issues are already causing delays at several airports says USAToday.

Denver International Airport Reassures Passengers That There Have Been "Major Changes"

Denver International Airport Reassures Passengers That There Have Been "Major Changes"

By 11.12.07

Last year Denver International airport closed for 45 hours when a blizzard descended on our nation’s 6th largest airport. Now the airport and the airlines that operate there would like you to know that they’ve made a lot of changes.

Delta Can't Land In Newark, Abandons Passengers

Delta Can't Land In Newark, Abandons Passengers

By 6.29.07

Reader Eric writes that his girlfriend got a call from his Aunt last night because her cousin was was stuck on the tarmac at Syracuse, NY. They found this odd because she was flying to Newark. Why would she be on the ground several hours away? Because that’s where Delta dropped her off. According to Eric, Delta abandoned a plane load of passengers in Syracuse after being unable to land in Newark due to high traffic and poor weather.

Lightning Strike Causes JetBlue Flight To Arrive 20 Minutes Early

Lightning Strike Causes JetBlue Flight To Arrive 20 Minutes Early

By 6.1.07

The JetBlue Airways Airbus A320 was heading from Rochester to John F. Kennedy International Airport when the lightning hit it, causing a smell similar to that of an electrical fire to enter the passenger cabin, company spokesman Bryan Baldwin said. There was no fire or smoke, he said.

Because it was potentially on fire, the flight got to skip ahead of other scheduled flights and arrived 20 minutes early. Hooray? —MEGHANN MARCO

Be Sure To Check The Status of Your Flights Today

Be Sure To Check The Status of Your Flights Today

By 4.16.07

There are delays of over 2 hours at some airports in the northeast today, so you’ll want to make sure to check the status of your flight before you head to the airport. JetBlue, ever the media whore, is canceling 44 flights in an attempt to take pressure off the system. According to the Port Authority of New York and New Jersey, 600 flights were canceled Sunday due to gale-force winds in the Northeast.

JetBlue: When Your Canceled Flight Is Not Actually Canceled

JetBlue: When Your Canceled Flight Is Not Actually Canceled

By 4.4.07

JetBlue, JetBlue, JetBlue. When you cancel a flight, should you be allowed to uncancel it? If you do uncancel it, shouldn’t you tell your customers? Customers who may have left the airport when they saw that their flight was canceled? Grace Kim and her boyfriend had return tickets on JetBlue when their flight was canceled, forcing Kim to rebook on the next available flight 2 days later. When she heard JetBlue was offering vouchers to inconvenienced passengers she called and was told she qualified. Or did she?

JetBlue Canceled Twice As Many Flights Today As Anyone Else

JetBlue Canceled Twice As Many Flights Today As Anyone Else

By consumerist.com 3.16.07

Several airlines canceled flights today due to snow and ice in the northeast, with JetBlue canceling twice as many as the next guy.

United Customers Abandoned in Wyoming As Plane Leaves Without Them

United Customers Abandoned in Wyoming As Plane Leaves Without Them

By 2.20.07

Tears filling his eyes, Roger Barbour watched in disbelief as two United Express jets took off without him just before Christmas at the Cheyenne airport in Wyoming. He wasn’t the only one left behind.

JetBlue's CEO is "Mortified"

JetBlue's CEO is "Mortified"

By 2.19.07

“We had so many people in the company who wanted to help who weren’t trained to help,” he said. “We had an emergency control center full of people who didn’t know what to do. I had flight attendants sitting in hotel rooms for three days who couldn’t get a hold of us. I had pilots e-mailing me saying, ‘I’m available, what do I do?’ “

Delta Airlines Treats Dogs Better Than People And Other Valentine's Day Airplane Horror Stories

Delta Airlines Treats Dogs Better Than People And Other Valentine's Day Airplane Horror Stories

By 2.16.07

While it seems that no one had a very nice trip this Valentine’s Day, things were especially bad for Lesley. She spent her entire day trying to get on a flight to LA for a job interview, only to have the flight canceled. She was loaded on and off planes, there was a large dog roaming around, the jetway broke, the flight crew had to be changed, it goes on and on and on.

American Airlines Apologizes to Passengers Stuck On A Plane For 9 Hours

By 1.16.07

We hope that apology comes with a check. —MEGHANN MARCO

Winter Coat Crisis of 2006

Winter Coat Crisis of 2006

By 12.26.06

The New York Times is reporting on a phenomenon they call “Coat Crisis of 2006, a fashion fiasco measured in racks of unsold fur-lined shearlings at Saks Fifth Avenue and down puffer jackets at Bloomingdale’s.”

AOL Weather Alerts Only Happy When It Rains

AOL Weather Alerts Only Happy When It Rains

By consumerist.com 6.20.06

We like to Technorati up companies that are on Gawker overlord Nick Denton’s Nixonesque ‘Enemy Hit List’ from time to time and see if anything’s slipped through the cracks. A juicy stream-of-conscious rant about AOL on some MySpace idiot’s blog can really shoot rainbows through those Slow Tuesday doldrums.

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