While it’s trying facial recognition automated baggage drops in Minneapolis, Delta Airlines has implemented another form of biometric identification at Ronald Reagan Washington National Airport. Ultimately, the airline plans to let passengers use their fingerprints in place of boarding passes to check in, check bags, and board their flights. [More]
delta airlines
Family Accuses Delta Employee Of Smacking 12-Year-Old’s Hand During 17-Hour Delay
By 5.3.17
Facing a long airline delay during a trip to Florida with his family, a 12-year-old from New York state did what many Americans now do: He whipped out his iPhone to film the Delta Air Lines agent explaining the issue to angry customers. That’s when, according to a lawsuit filed by the family, the Delta employee told the pre-teen that shooting the video was illegal and swatted his hand. [More]
Pilot Involved In Altercation Returns To Work; Delta Says He Was Breaking Up Fight
By 5.1.17
A Delta Air Lines pilot who was shown on video in an apparent altercation with a passenger has returned to work after an investigation determined the pilot was actually attempting to break up a fight. [More]
Lawmaker Questions Airlines, Plane Manufacturers On Cybersecurity Measures
By 12.2.15
Eight months after a government report found that airplanes with WiFi connections may be vulnerable to cyber attacks and seven months after a hacker claimed to have commandeered a United Airlines flight via the plane’s in-flight entertainment system, one lawmaker wants to know just what airlines are doing to protect their computer systems — and passengers. [More]
Delta Executives Are Open To Ideas From 8-Year-Olds, Send Cool Airline Swag
By 11.19.15
AT&T CEO Randall Stephenson doesn’t want to hear customers’ suggestions, referring customer mail containing actual suggestions to his legal team. That’s fair, we suppose: he wouldn’t want a customer to sue later on if a suggestion became a multimillion-dollar idea. Maybe the secret to getting a nice response to your suggestions from a CEO is simple: you need to be 8 years old. [More]
There Might Be Fewer Available Seats On Your Next Delta Or United Flight
By 6.5.15
At least two major U.S. airlines are looking at the possibility of cutting the number of seats offered on flights later this year; a move that could make it more difficult and more expensive for travelers to get to and fro. [More]
Alaska Airlines Employee Buys Ticket For Stranded Delta Passenger
By 3.23.15
Generally when people decide to pay it forward, it involves purchasing the coffee for the vehicle behind them in the drive-thru or covering the cost of diapers for the woman ahead of them at the register. For an employee of Alaska Airlines in Seattle it meant taking out her own credit card to buy a new plane ticket for another airline’s stranded passenger. [More]
Today In Social Media Hacks: Delta, Newsweek, And CFO Of Twitter Really Need To Change Their Passwords
By 2.10.15
Social media tools are an effective way for businesses and bigwigs to communicate with their customers… that is, as long as those companies or people are in charge of their own accounts. When hackers “borrow” their social presences, much less good things can happen. And today at least three high-profile accounts found that out the hard way. [More]
Delta Breaks Golf Club Of Pro Sponsored By Southwest
By 8.26.13
In what we assume is a mere coincidence and not an instance of corporate hooliganism, someone at Delta Air Lines managed to snap the head off the golf club of a golf pro whose clubs happened to be in a bag branded by Southwest Airlines. [More]
Delta Gives Windows Phones To 19,000 Flight Attendants, Brings Number Of Windows Phone Users To 19,003
By 8.22.13
Okay, so maybe more than three people currently own and use a Windows-based smartphone (though I’ve never actually seen anyone using one in the real world). Regardless, Delta has picked up a few tons of Nokia Lumia 820 phones to give out to 19,000 of its flight attendants for use during flights. [More]
Virgin America Soars Above The Rest In Annual Airline Survey While United Sinks To The Bottom
By 4.8.13
Every day, airlines shuttle passengers from here to there, through friendly (and not so friendly) skies, ferrying bags and losing luggage and touching down at airports all around the country. Some of those airlines are consistently a cut above the rest, while others just can’t seem to do anything right. According to this year’s Airline Quality Rating Survey, Virgin America is the cream of the crop while United Airlines is a long, long way from the top. [More]
Delta Actually Listens To Customer Complaint About Confusing Website, Clarifies Free Movie Policy
By 2.1.13
Remember Josh, whose story we posted yesterday? He got this crazy idea in his head that Delta Airlines offered free movies on demand in the Economy Plus section, just because their website happened to say so. He sent off a quick e-mail complaint asking for a refund, and Delta explained that the site totally didn’t say what he thought it did, and he would get no refund. We published his story, and all of a sudden Delta changed their minds, cut him a check, and changed their website. [More]
Delta: Just Because Our Website Says You Get Free Movies, That Doesn’t Mean It’s True
By 1.31.13
For his recent cross-country flight on Delta, Josh took Economy Comfort class: it’s a little comfier than Economy, but not as fancy as Business class. Delta’s website says that people in this class don’t have to pay for movies on the in-flight entertainment system, but Josh’s actual experience and his conversations with Delta about having to pay for a movie indicate otherwise. [More]
List Of Companies With Worst Customer Service Scores Is Full Of Familiar Names
By 1.8.13 — Updated: 3.19.13
Bank of America, Comcast, Time Warner Cable, Delta, Charter, American Airlines — these are just a few of the all-too-familiar companies sitting comfortably in the back of the pack in terms of customer service for 2012. [More]
Whether This Nor’Easter Will Be Awful Or Not, Airlines Are Canceling Flights Because Of It
By 11.7.12
It’s heading for the East Coast, but whether or not the predicted nor’easter will pummel residents or simply blow by, airlines aren’t taking any chances. United and Delta have already canceled 650 flights total in preparation for the weather blitz, and it’s likely not going to end there, as many people already devastated by Sandy brace for Mother Nature’s newest challenge. [More]
Some Airlines Make It Awfully Tricky To Get A Refund Within 24 Hours Of Buying A Ticket
By 10.24.12 — Updated: 11.1.12
It’s important to know your rights when it comes to airline travel, or you could be missing out on getting a full refund on a fare you don’t need. We’ve reported before on the Department of Transportation regulation that requires airlines to give customers a full refund within 24 hours of booking a flight (if it’s booked a week or more beforehand), but some airlines make it really difficult for you to do that. [More]
How Can A Break-Up Horror Story Have A Happy Ending? With A $400 Delta Voucher, That’s How
By 10.5.12
Consumerist reader Lauren was feeling a bit peeved at Delta. No, it’s not the airline’s fault that she and her boyfriend broke up a week before going to an out-of-town wedding. And no, it’s not Delta’s problem that she had purchased two non-refundable tickets for the trip. But it was kinda annoying that Delta’s policy said she’d have to pay a $150 change fee just for him to not fly, and he’d also get the credit for the remainder of the ticket’s price, since it was in his name. [More]
No, My Drunk Seatmate Probably Can't Open The Emergency Exit
By 8.28.12
Patrick wanted off the plane. The overloaded Delta flight sat on the runway for more than an hour. He had the privilege of sitting in the exit row next to a very drunk man who was probably more likely to collapse on the emergency exit door than to be capable of opening it. When te flight attendant wouldn’t pay attention, he tried to contact Delta customer service and PR via e-mail for help. Some kind of help. When the flight attendants finally let a few people off the plane so it could take off, Patrick wasn’t one of the lucky few. Neither was Drunky McSeatmate. [More]
