warranty
PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes
Reader K’s call to Dell tech support for his laptop resulted in the tech helping him break a different computer, then sending him a replacement laptop full of human pubic hair. After diagnosing a faulty power adapter with K’s laptop, the Dell technician asked him to plug the malfunctioning adapter into his other, out-of-warranty Dell to confirm the problem. K was reluctant, but complied, and fried his old laptop in the process. To their credit, Dell offered a replacement; unfortunately, it had a full bush. Full email, with picture, below (photo is NSFL: Not Safe For Lunch).
Dell Is "Too Cheap To Realize That I Have A Defective Laptop"
Reader Jake says he just opened his 45 day old laptop and the LCD cracked for no reason. Now Dell doesn’t believe his story and won’t cover it under his warranty. That sucks.
Bungie Sent All This Free Swag To The Gamer Whose XBox 360 Artwork Microsoft Destroyed
Remember Nathanial? Microsoft’s repair center senseless erased the valuable signatures and cool artwork he had painstakingly collected on his XBox 360. When Bungie, the maker of Halo, saw what happened, they wanted to help—even though they had nothing to do with the calamity. They decided to ship Nathanial an awesome swag bag stuffed with signature-adorned freebies.
Microsoft Scrubs All The Valuable Signatures And Artwork Off Your XBOX 360 Case
We read a lot of stories about companies doing boneheaded things but rarely do we read anything like what reader Nathanial sent in.
GameStop Will Not Accept Defective PS3 Exchange Because Of Serial Number Mistake
Reader Ben’s receipt doesn’t match the serial number on his defective PS3, so GameStop and Sony are refusing to repair or exchange it.
Visa Extended Warranty Protection Replaces Infamous "Dusty Playstation"
Reid, the guy with the Playstation that Sony said was too dusty to repair, is getting his system replaced through his Visa card’s extended warranty protection.
Sears Hangs Up On You Because They Forgot To Mail The Replacement Part
It’s been awhile since we had a good Sears warranty repair horror story, so without further ado: Over a week ago, before Thanksgiving, our new Kenmore High Efficiency (read: expensive) clothes washer broke.
Best Buy Employee Unhappy With The Customer Service At The Apple Store
Here’s a letter that just goes to show that customer service depends on which employee you get. Reader Cody works at Best Buy (in the Apple department, apparently) and his brother is getting the runaround at the Apple store. Is this the ultimate retail showdown?
If Your Apple Is A Lemon, Try Emailing Steve Jobs
Yep, it’s another one of those “email Steve Jobs” posts.
Microsoft Presents: UPS And The Case Of The Vanishing XBOX 360
Reader Daniel’s XBOX 360 went missing after he shipped it back to Microsoft via UPS. UPS did not give him a receipt. Now that they’ve lost the package, Microsoft won’t send Daniel a new XBOX 360 because he has insufficient proof that he shipped it in the first place. Daniel has a signed letter from the UPS manager stating that UPS did indeed pick up the package, but that’s not good enough.
AT&T: If The Stylus On Your Phone Breaks, Your Warranty Is Void
Reader Rob has an AT&T 8525.
iPhone Defective? That'll Be $29 For A Loaner
Reader Jonathan’s iPhone just keeps breaking. The second time, rather than replacing it, they decided it would need to be repaired—and tried to charge him $30 for a rental phone.
Apple Denying Warranty Repairs? E-mail Steve Jobs.
By far the most common “Apple” complaint we get at Consumerist is about our readers being denied warranty repairs because of some sort of “damage”.
IBM (Lenovo): Your Repair Costs 36% More If You're Still Under Warranty
We’re not going to pretend we understand why this would be the case, but reader Meredith writes in to report a slip of the tongue by one of IBM’s CSRs. Secrets were revealed: If your laptop is still under warranty, but the part you break isn’t covered, the repair costs 36% more. Read Meredith’s email inside.
RESOLVED: Best Buy Either Voided Your XBOX Warranty Or Sold You A Used Unit
I never really pressed into trying to get them to track whether they had already taken that particular box as a return, etc. When I finally returned it, I was just so tired of the whole thing that I walked right out the door without trying to follow up on what really happened.
If you recall, Dan bought his XBOX in March, while the warranty had been activated in November, making it a possibility that the unit was used and sold as new.
Great Customer Service From IBM (Lenovo)?
Dubner over at Freakonomics was distraught at the idea of sending his beloved laptop away to IBM for warranty repair, but since neither Geek Squad nor any of the IBM recommended vendors were up to the task, he reluctantly agreed.
Best Buy Either Voided Your XBOX Warranty Or Sold You A Used Unit
UPDATE: Dan gets sweet sweet resolution.
