There was a defect with CCD chips on Rob’s camera, so Canon fixed it for free. Rob would just like us to let people know that he had a great experience with Canon. [More]
warranty
Panasonic: If We Had Actually Helped When You Called For Support, Your TV Would Be Under Warranty
By 6.17.10
James has a sweet Panasonic 42″ plasma screen TV. He writes that the device has an exciting new feature: it now refuses to turn on. Back in January, he called Panasonic support, who were able to help him unplug and reset the TV a few times. That helped, but it broke for good back in May. Now Panasonic says that his warranty is up, but they totally could have helped him if the set had broken closer to the end of this one-year warranty. Say, two months after the warranty ended in November 2009. Also known as January–when he originally called Panasonic about the problem. [More]
Apple Sends You A Check For A HD You Replaced Yourself
By 3.30.10
Reader photoguy622 wants to let us know that our article helped him get some money from Apple for his broken hard drive. He’d fixed it himself, but Apple has a free repair program he didn’t know about. [More]
Toshiba Is Holding My Computer Hostage For $140
By 2.25.10
Getting something fixed under warranty is rarely a pleasant task. It often takes longer than expected and occasionally lapses into bouts of back-and-forth finger-pointing between the manufacturer and the owner of the faulty product. Just ask Consumerist reader Art, who says that Toshiba has not only had his busted laptop for three months, but they’ve reneged on their promise to replace it and now want $140 for his troubles. [More]
Blog And Twitter Campaign Convinces Sony To Replace Defective TV
By 1.31.10
Scott has been a longtime and loyal Sony customer, but the company finally disappointed him. He writes that his lovely 46″ LCD began to produce strange images on one side of the screen for ten minutes after powering up–not catastrophic, but not acceptable for a $3,000 TV, either. The regular channels of customer service were no help, so Scott took his case to his blog and to Twitter. The result? He heard from executive customer service within hours, and received a new TV for his trouble. [More]
Cuisinart Customer Service Doesn't Bother To Read Own Warranty
By 1.24.10
After receiving a ten-piece cookware set with one pan damaged right out of the box, Drew’s girlfriend knew that she wanted to replace it. That’s what warranties are for! He tells Consumerist that when they tried to send that pan back to Cuisinart for replacement (instead of shipping the entire set back to Amazon, which seemed wasteful) customer service staff insisted that while the product’s warranty might say something, that doesn’t actually make it true. [More]
Canon Is Far, Far Nicer To You Than They Really Need To Be
By 11.2.09
Reader Kelly writes in to share her positive experience with Canon. She used one of our posts as a guideline before calling in to Canon with an issue with an out-of-warranty printer. Let’s see how it went…
Canon Replaces Lazy Reader's Printer 6 Months Out Of Warranty
By 10.18.09
Canon is apparently a very nice company. So nice, in fact, that they will apparently replace a product out of warranty even when it’s the customer’s own forgetfulness that led to the delay. That’s what reader Chris reports happened when his Canon printer broke down.
The Tale Of Lowe's And The Refrigerator From Hell
By 10.7.09
Reader Buddy has a lemon of a fridge that he purchased from Lowe’s with an Extended Warranty. The store keeps sending people out to fix the appliance, but nothing seems to work.
TiVo Now Offers Exciting New DVR Immortality Transfer Fee
By 8.16.09
TiVo customers have a few different choices when paying for their service plans. The one that’s gamble of sorts is the “lifetime” plan, which includes service for the entire life of your device and currently costs $399. Lifetime service is technically transferable when a TiVo is replaced under warranty, but Nate discovered a new feature: a new $150 fee to transfer service from the original DVR to the replacement.
Slingbox Offers Fantastic Post-Warranty Service, Wins Customer's Love
By 8.7.09
After reading dozens of stories about companies doing whatever they can to get out of honoring a customer’s warranty, it’s a relief to find a situation which is the exact opposite of that.
Logitech Replaces Mouse Under Warranty When Tweeted At
By 8.5.09
Everyone is tired of hearing about Twitter. It’s not the newest and shiniest communications tool anymore, and stories about its effectiveness in customer service aren’t novel anymore. Reader Ryan is tired of hearing about Twitter, but he shared a story with Consumerist about how Logitech only replaced his mouse under warranty after he tweeted at them.
Power Washer Company's Warranty Policy Sucks And Blows
By 7.24.09
Jim bought an industrial-strength Karcher power washer new on eBay a few months ago, didn’t open it until recently and found that the pump didn’t work.
Have You Received Your Dell Multi-State Settlement Check Yet?
By 6.29.09
Did you file a claim form in the Dell multi-state settlement earlier this year? Have you received your check yet? According to the FAQ posted by the attorneys general of states participating in the suit, Monday, June 22 was the deadline for Dell to mail checks to consumers.
Timbuk2 Really, Really Wants You To Be Happy With Their Bags
By 6.5.09
Jennifer had some problems with a bag she acquired from high-end baggery Timbuk2, and when some stitching started to come out, she sent it in for repairs. When some of the bag’s stitching came out, she was treated to a great big pouch full of “above and beyond” customer service.
Nintendo Trusts Their Users, Goes Above And Beyond
By 12.30.08
Nintendo, apparently forgetting that they are a large corporation, went out of their way to make sure all the variables that caused John’s Wii to glitch were addressed. Read his full letter inside.
Circuit City's "Advantage Protection Plan" Doesn't Live Up To The Sales Pitch
By 10.22.08
A reader signing off as “Sucker” wants to let the world know that Circuit City’s extended warranties/replacement plans aren’t living up to the sales pitch. When he bought his XBOX 360, the salesperson assured “Sucker” that if the XBOX broke (as they tend to) that instead of having to wait around for a replacement — he could get a refund in the form of a gift card. He accepted. Guess what didn’t happen?
Whatever Acer Is Doing To Your Laptop Is The Opposite Of Repairing It
By 8.13.08
Reader Alex bought an Acer laptop with a 3 year extended warranty, and honestly, we lost count of how many times he’s sent it in to Acer for repairs — but every time Acer sends it back it seems to get a little bit less functional. Now he’s finally had enough and is demanding a replacement. This has lead to a 5 month stand-off in which Acer is refusing to send him a replacement because it would be a “downgrade” from his current broken laptop. Alex has already replaced the laptop and was going to give up. We’re his last hope…
