The center pin from her power brick BROKE OFF in the computer. Now, Apple’s infamous for power-cords that fray and break, but this is a totally new failure in my 18 years as a sysadmin. NEVER have I seen the pin of a power adapter break off in its computer.
warranty
Apple: If We've Never Seen It Break Before, It's Not Covered By Your Warranty
By 4.24.07
Apple: Barely Perceptible Cosmetic Dent Invalidates Your Warranty
By 4.6.07
Hannah bought a refurbished Mac. 9 months later the hard drive died, so Hannah brought her Mac to the Apple Store to have the disk repaired under Apple’s 1 year warranty.
Apple: No, You Can't Have Your Data Back, We're Keeping It
By 4.5.07
I asked if I can buy a new hard drive, in order to get the old drive back: “No.”
No Exchange: Best Buy Manager Tries To Void XBOX Warranty
By 3.27.07
The clerk told the customer that Microsoft handles all warranties on the Xbox360 and that Microsoft would not allow BestBuy to exchange the device.
The Softer Side Of Sears: Craftsman Lifetime Warranty Doesn't Apply To Katrina Victims
By 3.17.07
UPDATE: This has nothing to do with Katrina victims. Clarification: Craftsman Lifetime Warranty Doesn’t Apply To Rusty Tools
Above And Beyond: Nintendo Fixes Wii In 30 Minutes
By 2.18.07
The message telling me I had to wait for a CSR didn’t even finish playing before a rep was on the line. I explained my problem and she said she’d get me an RMA right away to get it fixed.
Nextel Warranty Expires After 30 Minutes
By 2.11.07
Until Aug 11, 2006 my cell phone’s antenna housing cracked. So I called “Signal” and after spending 20 minutes describing how the phone broke, I was told that I had no insurance. So I called customer care “611”, and had a rep. help me out. He did a in house exchange because he said that I had signed the paper work but the plan was not added. He also told me that there would be a prepaid return box sent to me, and I could just send my broke phone back.
Fake Vehicle Warranty Renewal Card Confuses Consumers
By 2.7.07
It was marked as an “IMPORTANT VEHICLE NOTIFICATION” and advised us to call a toll free number and have our current milage available. It warned that this was “DATED MATERIAL” and we needed to “RESPOND IMMEDIATELY”. The return address was from the “Warranty Notification Dept.”
Using Non-Licensed Third Party Products DOES Void PS3 Warranty
By 1.17.07
So, if your PS3 breaks and they ask you if you used any third party, non-licensed products with your PS3 say “No!” Otherwise you, my friend, have just voided your warranty. —MEGHANN MARCO
Nice-Guy Consumer Tries To Fix LaCie For Them, Gets Burned
By 6.19.06
There’s such a thing as being too good a consumer. Troubleshooting problems for which the company should be responsible, thoughtfully trying to save the company the expense of a return and repair when it’s their duty to replace your broken item under warranty. It sure is nice of you to go through all that trouble, Charlie, but companies aren’t going to give you the same thoughtful consideration you gave them. Any undue consideration on behalf of that faceless billion dollar corporate empire is likely to get you screwed; better just to return the broken bugger.
Verizon Wireless: “Our Phones Won’t Last Two Years”
By 5.3.06
Straight from the source: that Verizon Wireless phone you’re planning on dropping a bill or two on won’t last two years. From Lars:
