In July, automotive tech company Mobileye, which had provided parts for Tesla’s Autopilot assisted-driving system, announced that it was ending its relationship with the carmaker. Now Mobileye says it parted ways with Tesla because Autopilot was “pushing the envelope in terms of safety.” [More]
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Takata Must Pay $70M Fine For Failing To Report Deadly Exploding Airbag Defect, Repairs To Be Made By 2019
By 11.3.15
UPDATE: The National Highway Traffic Safety Administration on Tuesday ordered Japanese parts maker Takata to pay $70 million – and an additional $130 million if it fails to abide by the agreement – marking the agency’s largest civil penalty in history. The regulator also announced it would use its authority to accelerate recall repairs to millions of vehicles equipped with shrapnel-shooting airbags for the first time. [More]
Toyota Officially Testing Airbag Inflators From Takata Rivals
By 8.25.15
A week after it was reported that Toyota planned to buy 13 million airbag inflators from a rival of Takata in an attempt to reduce the risk associated with millions of recalled safety devices from the Japanese auto parts maker, the car manufacturer announced it will indeed be testing alternative replacement components. [More]
Toyota Reportedly Set To Buy 13 Million Airbag Inflators From Takata’s Rival
By 8.21.15
Automakers have struggled in recent months to get their hands on enough new parts to replace millions of defective Takata airbags. To make matters worse, the Japanese auto parts maker at the center of the massive safety issue has re-recalled hundreds of thousands of replacement parts in recent months because the devices could still harm drivers and their passengers upon deployment. To reduce these risks, Toyota is reportedly looking to purchase millions of new airbag inflators from a rival of Takata. [More]
Takata Beefing Up Replacement Airbag Production, Again
By 5.20.15
Just as federal regulators caution that it could take years before the nearly 34 million recalled vehicles equipped with Takata airbags that can spew shrapnel upon deployment are replaced, the Japanese auto parts maker says it expects to speed up its output of replacement parts by year’s end. [More]
NHTSA Urges Owners Of Vehicles With Defective Airbags To Get Them Fixed, Even Though No Parts Are Available
By 10.21.14
Federal safety regulators are asking millions of vehicle owners to immediately fix their defective airbags, but it may do little to actually remedy the problem. With more than 14 million cars equipped with faulty Takata airbags, car manufacturers say they don’t have enough replacement parts on hand, meaning consumers consumers will have to wait and decide for themselves whether they want to keep driving affected vehicles. [More]
D-Link Doesn’t Want To Sell Me A New AC Adapter, Needs Personal Space
By 1.9.13
Waldon would like to buy a new AC adapter from D-Link. He doesn’t want them to give him one for free, necessarily. He just wants to be able to buy one so he doesn’t have to go out and buy a whole new network switch. Unfortunately for him, no one at D-Link is capable of doing this. In theory, the adapter should be available from the company’s website, but it isn’t. Their own employees couldn’t find it. Then, things got really confusing. [More]
Break Tiny Part Of Logitech Gaming Wheel, Throw The Whole Thing Out
By 6.22.12
Here’s the problem with gadgets made of tiny pieces of plastic: tiny pieces of plastic break. They fall off and disappear. Their absence means that those gadgets no longer work Nikeros owns the Logitech G-27 racing wheel, a cool-looking gaming accessory that
currently retails for more than $200. A small part of the wheel broke, rendering the whole thing unusable. Figuring that the part would be easily replaced, he checked with Logitech for a parts list. There are no extra parts for sale to consumers: it’s buy a new wheel, or nothing. [More]
Here's The Repair Process For Toyota Accelerator Pedals
By 2.3.10
The Providence Journal of Rhode Island filmed a service director at a Toyota dealership fixing an accelerator pedal. If you own one of the recalled models, Consumer Reports’ Cars blog recommends that you learn the warning signs of pedal trouble and get to a dealership as soon as possible if you notice any of them. [More]
The "New" CircuitCity.com Ships Shoddily-Wrapped TV Mount Missing Half Its Parts
By 6.13.09
The new CircuitCity.com is already disappointing customers, this time by shipping a half-complete TV mount that looks like it was wrapped by an over-caffeinated octopus. Unsurprisingly, our anonymous tipster had to slog his way through two customer service departments before extracting a promise to ship out the missing parts. Why can’t CircuitCity.com just ship him a new mount? Apparently, they have to first botch the parts shipment. Our tipster decided this wasn’t worth his time, and instead ordered a second mount. Circuit City promises to refund his money once they receive back the defective mount…
Is The Patriot Act Stopping Gateway From Fixing Your Laptop?
By 3.22.09
Gateway claims that the Patriot Act is holding up delivery of the part needed to fix Redwoodflyer’s laptop, which has been broken since October. Seems believable to us!
Sad Email From Saturn Reassuring You That GM Will Still Make Parts For Your Car
By 2.19.09
Reader James forwarded us a sad email he got from Saturn, in which they admit that GM is probably going to give them the ax. In it, they emphasize that their warranties feature the “industry’s best overall coverage” and that no matter what “GM will support the continued availability of Saturn parts and service as needed.”
Hamilton Beach Insists The Broken Part On Your Coffee Maker Doesn't Exist
By 9.28.08
Jim needed to replace the gold-tone filter on his $70 Hamilton Beach coffee maker, but the filter recommended by Hamilton Beach’s website clearly didn’t fit. When Jim called to complain, a customer service representative insisted that Jim’s coffee maker didn’t come with a gold-tone filter, and that if Jim thought otherwise, he was entirely out of luck and would need to buy a new machine.
FAA: New Planes Are Held Together With "Substandard" Parts
By 3.2.08
Terrible news for anyone afraid of flying: the FAA is reporting that the newest passenger planes are held together with “substandard” parts. The oversight at several supplier factories was so shoddy that workers were caught using rulers made of scotch-tape and paper.
Sears Hangs Up On You Because They Forgot To Mail The Replacement Part
By 11.26.07
It’s been awhile since we had a good Sears warranty repair horror story, so without further ado: Over a week ago, before Thanksgiving, our new Kenmore High Efficiency (read: expensive) clothes washer broke.
Target Ships Couch With No Screws Or Legs, Wants You To Return It To The Store
By 3.16.07
This story is precisely why we’ve decided to avoid buying furniture from any store that doesn’t specialize in furniture. Christian and his wife bought a couch from Target and had it shipped to the house for $100. It turns out that “Target Ground” was really just UPS, and the 6 foot couch took no less than 3 boxes and 2 drop-offs for UPS to deliver in its entirety. Oh wait. They didn’t deliver it in its entirety because they forgot the screws and legs needed to put the couch together.
Sony Makes Buying Replacement Parts Expensive and Difficult
By 1.6.06
Hilary G. writes:
My friends & I really like the Sony Fontopia headphones. The earbuds are soft & comfortable, and block outside noise well enough that you may listen at a civilized, Pete Townshend-sanctioned volume. They come with 4 removable earbuds, a pair each of small & medium. However, no matter how hard I try to be careful, eventually my headphones will wind up at the bottom of my bag with heavy junk thrown on top of them, or they’ll get caught on my coat collar, or a dog will chew on them, and with these headphones that means the earbud will get pulled off. And once they’re off, man those little suckers are hard to find.
