In an ordeal that would tire even Odysseus, a Consumerist reader says that after three years, dozens of phone calls and pages upon pages of emails and faxes, he is still getting a bill for Verizon DSL service on an account he closed in 2007. [More]
verizon
AT&T To Change Text Message Packages And Chuck Some Upgrade Discounts
By 1.20.11
Is it cellphone plan adverse tweak season? Now AT&T is changing up its text message plans and doubling the per message rate for going over them, and getting rid of some upgrade discounts, reports Engadget, going off a leaked internal document. [More]
Verizon Confirms "New Every Two" Is Ending
By 1.19.11
Verizon has confirmed the information in the leaked slide we reported on two weeks ago. They’re ending their “New Every Two” policy. New customers after Jan 16 won’t get the credit, and current customers won’t get the credit after their next contract renewal. [More]
Verizon Good At Overbilling, Not So Much The Other Stuff
By 1.12.11
Elliot has been to heck and back with Verizon. His Samsung Rogue refused to charge, so he got them to replace it with a refurbished one. The “new” phone began randomly shutting off by itself. Elliot got Verizon to give him a full replacement, but they mailed it to his old address. After more shipping woes, he finally got a working phone. Then his bill arrives, about $1,000 higher than it’s supposed to be. [More]
Leaving AT&T For A Verizon iPhone Ain't Cheap
By 1.11.11
iPhone users sick of AT&T’s network and hoping that Verizon’s will be better will have to pay a hefty price if they want to try and switch. [More]
Verizon Announces iPhone 4 Coming Next Month
By 1.11.11
After years of rumors, reports, whispers and tea-leaf readings that Verizon would definitely, maybe, someday possibly be getting the iPhone, everyone was wondering whether the nation’s largest wireless provider would finally make the big announcement at this morning’s press conference in New York City. [More]
Verizon iPhone Rumor Roundup
By 1.10.11
Signs point to Verizon announcing tomorrow that it’s getting the iPhone. But that’s not all that’s in store. Here’s a quickie roundup of the latest Verizon iPhone rumors to get you up-to-date: [More]
Verizon Switching "New Every Two" Plan To 20 Months?
By 1.6.11
Verizon Wireless could be changing it’s “new every two” upgrade policy, making customers wait until their contract is almost up before they upgrade phones, according to what appears to be a leaked internal slide posted at Android Central. [More]
Guy Tries To Give Up Cable, Wimps Out In Under A Month
By 12.29.10
A Cnet editor and his wife tried to “cut the cord” and ditch his pricey FiOs cable bundle, and either get their content free or through online downloads. Less than a month later, he’s back on the sauce. What a milksop! [More]
Verizon Is Shockingly Solicitous Toward Seattleites Who Don't Want Phone Books
By 12.17.10
Steve lives in Seattle, where a recently passed city ordinance dictates that phone book publishers must let residents opt out of doorstop delivery. He chose to opt out of delivery, and watched piles of Verizon Superpages volumes arrive in his neighborhood. and wrote to us because he was impressed with the lengths to which Verizon went to acknowledge his request, as well as to make absolutely sure that Steve hadn’t changed his mind about wanting a phone book. [More]
Consumer Reports Says AT&T Is "Worst-Rated"
By 12.6.10
It won’t come as a surprise to its users who have had to deal with dropped calls and poor customer service, but AT&T ranked dead last in a new Consumer Reports survey of wireless carriers. [More]
Motorola Droid 2 Screen Shatters In Man's Ear, Blood Everywhere
By 12.3.10
A Texas man showed up at the hospital with blood streaming down his ear after his Motorola Droid 2 screen shattered in his ear. [More]
Verizon's New 4G LTE Network Hits 21 Mbps In PC Mag Test
By 12.3.10
A PC Mag reporter tested out Verizons’ new 4G LTE Network and maxed out at 21 Mbps in his home test. Of course, no one else is on the network right now, which hits streets December 5th, but that’s a pretty sweet rate for shoveling data through the air (in America at least). Verizon is also keeping your monthly cap pretty darn low, and expensive. [More]
This Is What Fantastic Service From Verizon Looks Like
By 12.2.10
We’ve shared plenty of Verizon Wireless defective phone nightmare stories from readers recently, but maybe things are changing over there. Several Verizon employees went out of their way to be helpful to Chris–which, as the person who screens Consumerist tips, I find completely shocking. Or it could just be that Chris was lucky. Either way, here’s his Verizon nightmare that eventually turned into a success. For now. [More]
Update: Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.
By 11.29.10
There could be some relief on the way for the couple, who, after waiting 7 months for their $144.81 refund from Verizon FiOs, got a call from a debt collector instead. [More]
Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.
By 11.18.10
Tony and his wife have been waiting for 7 months for their $144.81 refund from Verizon FiOs that they’ve repeatedly been told is coming their way. It hasn’t showed up, but the debt collector trying to collect on that amount has. [More]
FiOS Is Fast Except When You Can't Upload Anything
By 10.26.10
Matt hasn’t been able to upload anything for 10 days now which is a bit of a problem when you have a home business built around uploading stuff for clients. [More]
I Don't Want To Give Up My Droid X For Forced Switch To AT&T
By 10.22.10
Nick is one of the current Verizon customers whose contract has been transferred to AT&T due to Verizon’s acquisition of Alltel. He writes that he would be okay with this if AT&T actually offered a phone comparable to his current Droid X, and if he didn’t have to pay $200 for the sort-of-comparable phone they’re offering, the Samsung Captivate. [More]
