Quinn Dombrowski

Delta Offers Up Workers To Help TSA At Major Hubs In The Name Of Shorter Lines

While some airports are threatening to fire the Transportation Security Administration over long lines at screening checkpoints, and other airlines are calling the agency onto the carpet, Delta Air Lines is offering up help in the form of free labor. [More]

frankieleon

Senators Tell Airlines: Drop Checked Bag Fees To Speed Up Airport Security

With most airlines now charging for checked bags, passengers frequently travel with rolling suitcases that push the limits of the term “carry-on.” Would getting rid of these fees (and the bulkier carry-on bags) alleviate the increasingly long wait times at airport security? Yes, at least according to two lawmakers. [More]

Adam Fagen

Man Accused Of Hacking United Airlines Website, Stealing Travel Vouchers

There are a few ways you can earn travel vouchers that let you fly on the cheap or for free, but slipping in the back door and stealing them could also earn you a trip to court. That’s the lesson playing out right now in Utah, where officials charged a man with a slew of crimes including theft after he allegedly hacked United Airlines and boosted unredeemed vouchers. [More]

Boss Meg

Eight People Injured After JetBlue Flight Hits Turbulence

Passengers on a JetBlue flight from San Juan, Puerto Rico to Orlando yesterday that hit extremely bumpy air say the experience was “like a movie,” with turbulence strong enough to injure eight people. [More]

Ben Popken

New York, New Jersey Airports Threaten To Ditch TSA, Hire Own Security Screeners

The fight over long lines at security checkpoints got a bit more intense late Monday, as the Port Authority of New York and New Jersey threatened to hire its own security staff to replace Transportation Security Administration screeners unless something is done to combat excessive wait times.  [More]

quinn.anya

Airline Group Asks Travelers To Snap Photos Of Unending TSA Lines At Nation’s Airports

In an effort to add more voices to an already insistent chorus, an airline industry group has launched a campaign to enlist travelers in the fight against super long security lines at the nation’s airport. [More]

Adam Fagen

Carnival Cruise Line Hiking Automatic Gratuity Charge By Almost $1

If you’re heading out on the high seas with a Carnival cruise starting next fall, expect to see a heftier automatic gratuity charge on your bill than in journeys past. [More]

Would You Ever Want To Hang Out With Your Airbnb Host/Guests?

Would You Ever Want To Hang Out With Your Airbnb Host/Guests?

Usually, in-person interactions between Airbnb hosts and guests are limited to things like handing off keys, or running into each other in the hallway if the host is staying in the home. Because let’s face it, you normally wouldn’t hang out with the concierge at the front desk of a hotel. But for those people looking for a more personal connection, the home-sharing service is looking into the idea of pairing guests with hosts for leisure activities during their stay, like going on tours and playing sports together. [More]

JessicaKRoach

TSA Adding More Security Screeners To Help Combat Long Lines At The Airport

After getting called out by airlines, airport officials, and lawmakers for super long lines at the nation’s airports, the Transportation Security Administration says it’s increasing staff at checkpoints as part of its effort to cut down on those excessive wait times. [More]

Adam Fagen

American Airlines Apologizes For Preventing Musician From Bringing Violin On Board

American Airlines has apologized to a concert musician who wasn’t allowed to board a flight carrying her 18th-century violin, despite the airline’s policy that says small musical instruments can be treated as a traveler’s carry-on. [More]

Port of Seattle

American Airlines Flight Turns Around After Bird Strike Leaves 2-Foot Dent In Plane

A bird might be small compared to a jetliner, but get a whole bunch of them together and they can do some pretty serious damage. Passengers on an American Airlines flight out of Seattle found that out yesterday, when the plane was forced to turn around after a bird strike left a two-foot dent in the nose of the aircraft. [More]

Priceline CEO Resigns After In-House Investigation Uncovers Relationship With Fellow Employee

Priceline CEO Resigns After In-House Investigation Uncovers Relationship With Fellow Employee

Online travel booking site Priceline announced today that CEO Darren Huston — who has served in that role since January 2014 — will be resigning after a company investigation discovered he was in a relationship with a fellow employee. [More]

John Kittelsrud

How One Flight Attendant Deals With Passengers’ Racism

Whenever there’s any kind of friction between passengers, flight attendants have to get involved and try to sort out the situation. While sometimes it’s just a matter of smoothing ruffled feathers over a seating mixup or asking a rambunctious group to settle down, playing referee can get a lot more complicated when passengers turn nasty about their fellow travelers. [More]

Boss Meg

JetBlue Installs Napping Pods For Weary Travelers At JFK Airport

You know the feeling: your head is full of stuffing, your feet are dragging, and you just need to find somewhere to rest your tired bones after a long flight and before you get on another plane. If you don’t have access to an airline’s lounge, there are limited options for napping at most airports: snoozing upright in a chair or perhaps tucked away in a corner on the ground. JetBlue is offering another choice with new napping pods at New York’s John F. Kennedy International Airport. [More]

frankieleon

Hyatt Offering 10% Discount To Loyalty Members Who Book Their Stay Directly

Although it might be nice and convenient for travelers to use an online travel site like Expedia or Orbitz to book hotel visits along with flights and rental cars, hotels win when their guests skip those sites and book directly. That’s why Hyatt Hotels is joining some of its hospitality brethren in dangling a discount for those who book directly on its site. [More]

John Kittelsrud

Which Airlines Charge A Fee To Buy Tickets Over The Phone Or At The Airport?

We used to live in a time when some of the only options for buying airfare were over the phone or in person at an airport ticket counter. Technology changed, and many airlines have added fees for those ticket-buying methods. While Delta Air Lines is now turning back the clock and will drop such fees, many of the other major players still tack on extra charges for those ticket-buying options. [More]

JessicaKRoach

American Airlines Calls Out TSA For “Unacceptable” Lines At Airport Checkpoints

Not a fan of lengthy lines at airport security checkpoints? You aren’t alone: American Airlines is putting the Transportation Security Administration on blast for the kind of “unacceptable” long wait times that caused 6,800 customers to miss their flights during spring break week this year. [More]

Juan Rodriguez - PMI/LEPA

Ryanair Opens Itself Up To Passenger Complaints With New “Rate My Flight” App

Ryanair, the European low-cost carrier whose customer service approach used to involve sticking its fingers in its ears and yelling “NANANANA I CAN’T HEAR YOU!”, is trying to show it’s really and truly turned over a new customer service leaf: the airline is launching a new “Rate My Flight” app that allows passengers to air their grievances immediately upon landing. [More]