At least we can (hopefully) count on former Ticketmaster President Nathan Hubbard to eschew confusing CAPTCHAs at his new job as Twitter’s first head of commerce, but let’s all cross our fingers that he doesn’t bring Ticketmasterlike fees with him to work. Because those are the worst. Twitter has hired him in a push to allow users to shop within tweets on the social media site. [More]
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Exclusions To Event Ticket Insurance Show It’s Not Worth It If You’re A Pregnant Airplane Pilot
By 5.28.13
We recently heard about a woman who’d purchased insurance on her airline ticket, only to have to resort to a public shaming of the company behind it, Allianz, for her $451 refund when she canceled her trip for health reasons. Which begs the question: What about other kinds of ticket insurance — are they worth it or will you just end up battling an insurance company when it comes time to claim a refund? [More]
Ticketmaster Settles $23M Lawsuit Over Rewards Program That Didn’t Give Out Any Rewards
By 5.17.13
Ticketmaster is now set to pay for its five-year Entertainment Rewards biff, after customers complained that they signed up for the program without realizing it’d cost $9 a month, and never actually got any rewards for doing so. A U.S. District Court judge has approved up to $23 million in payouts as part of settlement over a lawsuit that said not only did customers come up empty-handed, they didn’t even know there were fees associated with enrolling in the program. [More]
Congrats Comcast, You’re Only The Third-Worst Company In America This Year
April 9, 2013
Though it didn’t get the attention of this year’s title match, yesterday saw another Worst Company In America bout for third-place bragging rights between tournament also-rans Comcast and Ticketmaster. In the end, Comcast managed to beat out Ticketmaster and collect its first Bronze Poo. [More]
Worst Company In America Consolation Round: Comcast Vs. Ticketmaster
April 8, 2013
Because we want to make sure that the worst companies in America get as much recognition as possible, for the second year in a row, we’re allowing the losers of the WCIA semifinal matches one last chance to take home a trophy to impress the parents. [More]
Worst Company In America Semifinals: EA Vs. Ticketmaster
April 5, 2013
The last duel before the WCIA Final Fracas of Fury features the reigning tournament champ squaring off against a longtime contender with dreams of Golden Poo glory in its head. [More]
Meet The Final 4 Contenders For Worst Company In America 2013
April 4, 2013
After more than two weeks of dismemberment, disembowelment, and all-around good family fun, this year’s Worst Company In America tournament nears its finale, with only four contenders remaining with a chance at claiming the ultimate victory and clutching the Golden Poo. [More]
Worst Company In America Quarterfinals: Ticketmaster Vs. Carnival
April 3, 2013
It’s a battle of buzzkills, as two companies that seem intent on spoiling your good time square off for a shot at the WCIA semifinals. [More]
These 8 Remaining Worst Company In America Contenders Sure Are Elite
April 2, 2013
The madness of March, when 32 bad businesses began pummeling each other mercilessly in an orgy of blood and denied extended warranties, has been refined and honed into the brutal fiery fury of April, as only eight names cling tenuously to their claim to be the Worst Company In America. [More]
Worst Company In America Round 2: Sallie Mae Vs. Ticketmaster
March 29, 2013
No better way to ruin a good Friday afternoon than to bring up two companies people simply hate giving their money to. Thankfully, only one of these bad businesses will survive. [More]
Meet Your Worst Company In America Not-So-Sweet 16!
March 27, 2013
Last week, 32 terrible titans of industry stepped on to the blood-stained mat of WCIA Death-and-Dismemberment Arena, but only 16 remain in this bestial battle royale to take home the treasured Golden Poo. [More]
Worst Company In America Round 1: Ticketmaster Vs. Equifax
March 26, 2013
It’s another glorious day of carnage in the WCIA mosh pit, as a perennial Golden Poo also-ran takes on an unseasoned newbie in a battle to the last breath. [More]
Beware Of Expensive Venue-Specific Add-Ons When Buying Tickets Online
By 3.11.13
Consumerist reader Ben recently went on Ticketmaster to buy six tickets to catch the Book of Mormon at the Bank of America Theatre in Chicago. The tickets alone were pricey enough (around $90/each) and of course there were more than $10/ticket in fees. But when he looked at the receipt, he saw he’d been hit with another $245.10 above what he’d expected to pay. [More]
Citizen Uses Baltimore’s Old Scalping Law To Give Ticketmaster A Swift Kick In The Pants
By 2.26.13
Oh hey, Ticketmaster — you like fees so much? How about you plunk down a little extra cash, say $1,000 per ticket, for violating a 1948 Baltimore anti-scalping ordinance? Not very fun, huh? The ticketing behemoth and city politicians are up in arms after a resident used his knowledge of the old rule to his advantage. [More]
Ticketmaster Ditched CAPTCHA Codes But Hey, Look At This Deal From Our Partners!
By 2.20.13
We all did a little jig of glee upon the news that Ticketmaster would no longer be inflicting garbled, incredibly difficult phrases on its customers, who were left trying to decipher if kyrshztosiglormp was right or not. But is this new, CAPTCHA-less future better if it means having products and services from Ticketmaster and its partners thrown at customers? [More]
California Court: Online Merchants Can Demand Personal Info To Verify Credit Card Purchases
By 2.4.13
While a California consumer protection law dating back 22 years is all good when it comes to brick-and-mortar stores, the state’s Supreme Court ruled today that online merchants can collect personal information from buyers using credit cards. Companies like Apple and Ticketmaster had argued that they need data like home addresses and phone numbers to verify credit card purchases and prevent fraud, and the court agreed in a 4-3 decision. [More]
Ticketmaster Ditching Captcha So You Won’t Have To Decipher “Spraklof Gurstung” Anymore
By 1.30.13
The glow of the computer screen flickers against a slumped, exhausted form. If you listen carefully, you can hear, “But… I… am… a… human…” It’s called Captcha Fatigue and if you’ve ever used Ticketmaster you might have felt like the entire system is gamed to result in the most frustrating, unintelligible bits of smushed together letters, designed to keep you from purchasing anything. And now it’s going away. [More]
Ticketmaster Gets Overly Excited About Inauguration, Starts Selling Tickets Prematurely
By 1.7.13
Last night, D.C.-area Consumerist reader Jim was feeling down about his Redskins’ playoff loss. But then he checked his e-mail and saw a note from Ticketmaster that brightened up his gloomy Sunday. He could now buy tickets, a fully day early, to the Jan. 21 inaugural festivities for President Obama’s swearing-in. [More]
