Tipping is a hot topic here on Consumerist, and…well, everywhere else online too. Common decency dictates that when you use a coupon or otherwise get discounted services or chow, you should still tip based on the original sticker price. Makes sense, right? And yet, a recent survey shows that 26% of adults who say that they leave tips claim that they tip based on the post-coupon total. For shame!
While there are plenty of people working in all levels of retail who want to do a good job, a new survey shows that only half of U.S. retail workers have the sense that they are even moderately engaged with their jobs. [More]
Rachel is sick of surveys and writes in to ask if we think they serve any purpose.
Is there no limit to what banking rewards programs will cover these days? Flights, hotel rooms, rental cars, electronics, women. Wait — what?
Despite all the hype and hoopla and multi-page spreads, most Americans are planning on doing absolutely no shopping at all on Black Friday, according to a new survey.
There’s a decent chance that slaves have handled something you own. The coltan in your smartphone. The beans in that coffee you’re sipping. The cotton in the underwear you’re sitting in. All around the world, forced labor is used to mine and harvest the raw materials that goes up the supply chain and into the products you own. So how many slaves do you have working for you? This interactive, beautifully designed, 11-question survey calculates it for you.
Two days before school starts and you need those pencils and TI-89 calculators, stat? If online shopping is the route you’re going, Costco will get it to you faster than Walmart, says a new survey.
This is a story of a small thing going wrong during a pizza order, and a relatively small gesture from the company to make things better. No, it’s not a large, earth-shattering problem. Jay took a survey on the Pizza Hut web site, and wasn’t entered in the drawing that enticed him to take the survey in the first place. Why was that, he wondered? So he used some Consumerist resources and got on the phone.
According to a new survey, 90% of college students say that they were attracted to someone and then found out they had health insurance, they would be more likely to be more attracted to him or her. So forget shopping for sexy lingerie, or perfecting your conversational skills, if you really want to attract the ladies or the fellas, you should call a health insurance broker or get a job with health benefits.
Back in 2009, Walmart surveyed its customers and asked “Would you like Walmart to be less cluttered?” They said yes. So Walmart cleared out space and reduced inventory and customer satisfaction shot up. However, same-store sales plummeted, by Phil Terry’s estimate, by $1.85 billion, and now Walmart has fired the team that put the idea into place and is spending hundreds of millions to undo what they spent hundreds of millions doing. But wait! Weren’t they listening to their customers? Why weren’t they rewarded?
Zappos.com and its parent, Amazon.com, provide the best customer service, according to a survey commissioned by the National Retail Federation Foundation and American Express. The survey polled 9,291 consumers, asking them: “Thinking of all the different retail formats (store, catalog, internet, or home shopping), which retailer delivers the best customer service?”
Do you like it when marketers track your behavior across the Internet, in the name of providing you with targeted ads? If you said no, you’re in the majority, according to a new Gallup Poll and common sense. But don’t worry. Advertisers will continue to follow you anyhow.
Striking a blow against the validity of the self-regulatory practices of the video game industry, the Parents Television Council conducted a survey that found 19 percent of kids could buy Mature-rated games at retailers.
Delayed flights aren’t just annoying, they’re expensive. A new FAA-funded study finds that they cost passengers $16.7 billion per year. That’s a lot of bags of peanuts.
A new Gallup poll shows that the mental health of people living in the Gulf has dramatically declined after the BP oil spill, with clinical cases of depression up 25%.
J.D.Power and Associates released a new survey last week that measured customer complaints among national cellular networks, and although different companies excel in different regions, AT&T is still consistently the laggard when it comes to call connections and overall quality. Of the six regions covered in the survey, AT&T places last in four of them. The only part of the country where it does okay is the North Central Region, where it places third, and where the otherwise highly-ranked Verizon comes in last.
An anonymous survey of chefs across the country revealed insider tips about how to get the best value when eating out, as well as some other things that might curdle your appetite:
According to a new survey, the top 5 calamities parents fret over happening to their kids are, in order from most fretting to least: kidnapping, school snipers, terrorists, dangerous strangers, and drugs. What they really should be concerned over are the top 5 way children actually get hurt and/or killed: car accidents, homicide by someone the kid knows, abuse, suicide, and drowning.