Why is it that when we take customer service surveys, store employees beg us to either give them a perfect score or not bother? Reader C. used to work for a now-defunct retailer whose name rhymes with “disorders.” She was in management, and explains why a perfect score, and only a perfect score, counts. [More]
look how well that worked out
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Ex-Borders Manager: Here’s Why Only Perfect Scores Matter On Customer Service Surveys
By Updated: 4.26.13
4.23.13 —