Why is it that when we take customer service surveys, store employees beg us to either give them a perfect score or not bother? Reader C. used to work for a now-defunct retailer whose name rhymes with “disorders.” She was in management, and explains why a perfect score, and only a perfect score, counts. [More]
look how well that worked out
Ex-Borders Manager: Here’s Why Only Perfect Scores Matter On Customer Service Surveys
By 4.23.13 — Updated: 4.26.13
