Yesterday, the blog Explain the Fee noted that Sprint customers with the new Samsung Epic 4G, who have to pay an extra $10 a month for a premium data plan, are reporting upload speeds slower than phones they had 3 or 4 years ago–with upload limits seemingly capped at 150kps. [More]
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Sprint's Premium Data Plan For Samsung Epic Has Slower Upload Speeds Than Regular 3G Phones
By 9.20.10
Sprint Customer Finds Naked Pictures On Her Repaired Cellphone
By 9.13.10
A woman in Colorado had her eyes burned out by images of “nude women and male genitals” on her cellphone’s new(ish) memory card, reports KRDO.com. She says the Sprint employees who worked on her phone must have known it was there, since they’re the ones who swapped in the new card. She’s pretty upset: “If [young family members] had seen those pictures, it could have ruined them for life.” [More]
Get Sprint To Credit You For The Discount They're Taking Away
By 8.9.10
By calling up Sprint and insinuating he might cancel because they’re taking away his discount, one of our readers was able to get Sprint to credit his account for the same amount they’re taking away from him. [More]
Sprint Hikes Prices By Dumping Discounts
By 8.9.10
If you’re proud of how much money you’re saving on your Sprint family or share plan because of all the mad discounts you’re getting, get ready for a price hike. After August 27th, Sprint is getting rid of all add-a-phone discounts. [More]
College Student Goes To Cancun For A Week, Comes Back To $11,667 Sprint Bill
By 7.26.10
Stacey says while she was on vacation with her family in Cancun for a week recently, she checked her Facebook page from her Evo phone “maybe 5 minutes a day,” but never uploaded or sent any photos, “only a handful of texts.” Sprint says she managed to burn through either 600 MB or 4.7 GB of data during that period, and now owes them $11,667.73. (Note: Stacey doesn’ t specify whether the 4,918,228 kb of data is in kilobits or kilobytes, so I don’t know which number is accurate.) [More]
Don't Be Hilarious On The Internet Or Best Buy Will Suspend You
By 7.6.10
We’re a bit late to this little drama, so excuse us, but apparently the author of the funny “iPhone VS Evo” robot voice videos has been suspended from his job selling cellphones at Best Buy, despite the fact that the video never even mentions Best Buy, instead calling the fictional store “Phone Mart.” [More]
Sheriff Says Tmobile Delayed Murder Investigation
By 6.24.10
The head of the Major Case Squad of St. Louis is calling out Tmobile for delaying a 20-person double-murder investigation by several days by demanding an unusual $50 fee for accessing victims’ phone records. [More]
Billshrink: iPhone 4 Is Best Value Among Latest Smartphones, If You Watch Data Usage
By 6.23.10
BillShrink compared the new iPhone 4 to the Droid Incredible, the Evo 4G, and the Nexus One to see which one is the cheapest in total cost of ownership, and the results were somewhat surprising given the iPhone’s reputation as a money gobbler. If you opt for the cheapest data plan AT&T offers, the TCO for the iPhone 4 is the only one of the four devices that comes in under the $2,000 mark. But beware! That “cheapest data plan” conditional is a pretty tricky one. [More]
Sprint Charges A $10 Monthly Awesomeness Fee To Own The HTC EVO
By 6.9.10
The HTC EVO is a sophisticated and pretty sweet smartphone that runs on Android and is exclusive to Sprint. That’s all pretty normal. What isn’t normal is that Sprint is charging EVO owners a $10 fee above the cost of their normal data plan–an unlimited data plan–and no one at Sprint can really explain why. Promotional materials claim that the fee is for a “richer data experience with an advanced processor,” which makes no sense. They might as well call it an “awesome phone fee.” [More]
Which TV Ad Spokesperson Needs To Be Retired Next?
By 5.25.10
With the recent announcement that Apple has taken mercy on all TV watchers and finally put a bullet in the head of the “I’m a Mac” ad campaign, along with with McDonald’s’ decision to keep longtime front man Ronald McDonald, in spite of a push to have him put out to pasture, we want to know from you which TV ad character/spokesthing you think should be next in line for retirement. [More]
Sprint Announces Plans For Fourth Prepaid Mobile Brand
By 5.6.10
As they continue to lose traditional contract subscribers, Sprint has begun focusing more and more attention on the prepaid mobile market. Today, the company announced it’s about to launch a fourth prepaid mobile brand. [More]
Sprint Employees Fired For Capturing Apple Store Shoplifter
By 4.28.10
Two employees at the Sprint outlet at Cherry Creek Shopping Center, where that iPad customer had his pinkie ripped off by a criminal earlier this month, were fired for chasing down and holding a different shoplifter one day later. [More]
Get Sprint Billing Issues Fixed Fast With This Number
By 4.22.10
The person who sent in this escalated Sprint contact says, “If you enjoy Sprint’s excellent phones, wireless service, and call clarity you almost certainly have MAJOR headaches with your account/bill. So don’t wait in line with their f’d up offshore billing department. Go bug Celina the account manager.” [More]
Facts Replaced By Asterisks In Sprint Chat Transcripts
By 4.7.10
Sprint has an interesting new strategy: after you do an online chat with one of their customer service reps, they provide you with a transcript of the chat, but it’s missing a few important things. Namely, any specific numeric details like dollar amounts, dates, minutes, or months cited by the rep have been replaced with asterisks. Here is one such transcript: [More]
Report: iPhones For Verizon, Sprint Coming As Early As September
By 3.30.10
It’s been rumored for months that Apple iPhones would soon be able to be used on U.S. mobile networks other than AT&T, and a new report says the company is finally set to begin mass production on the phones as early as September. [More]
Why Won't Sprint Let Me Download My Photos?
By 3.4.10
Consumerist reader Miranda is apparently an avid photo bug, snapping over 2,800 pics on her Sprint phone over the last few years, all of which she’s uploaded to her Sprint Picture Mail account. But a recent update to the Picture Mail site makes it impossible for her to download her pics at once. Which wouldn’t be a problem if she weren’t trying to switch over to to T-Mobile. [More]
Email Sprint's Lawyers
By 2.24.10
If for some reason you feel compelled to contact Sprint’s lawyers, here is their email address: office.general.counsel@sprint.com [More]
Verizon & Sprint's Sales Tips For Killing iPhone, Circa 2007
By 2.19.10
Let’s step into a time machine and travel through the mists of chronos to an ancient yesteryear. It was a different era, Britney Spears shaved her head, Boris Yeltsin died, and people learned how to print images on toast from the comfort of their own workshops. Oh, and a lil’ thing called an iPhone came out. The year was 2007, and Verizon and Sprint were so scared that they issued these ridiculous sheets to their frontline reps with talking points for discouraging people from buying an iPhone: [More]
