Why is Adam smashing his hand with this hammer? To show you the frustration he feels because the Impact Gel insoles he ordered over three months ago—and which shipped out over a month ago—haven’t arrived yet.
shoes
Ugly Shoes As Economic Indicator: Crocs In Trouble
By 7.16.09
Here’s the problem with Crocs. You either love them or you can’t stand them. You make fun of them mercilessly, or you can’t imagine a more comfortable shoe. What’s problematic for the company that makes Crocs is that they don’t really wear out…and who needs multiple pair of glorified garden clogs in a recession?
Repair Your Tattered Rags With Office Supplies!
By 6.29.09
Wise Bread tells us that office supplies can quickly and easily help patch-up ailing garments. In a hurry, staples can save skirts and cardigans by holding together fragile hems and clasps. Markers can even be tasked to help clear scuff marks from leather shoes. Still, it never hurts to stash an extra set of shoes and accessories in the office, just in case your repair calls for more than just office supplies. How do you fix your clothes in a pinch? Share your secrets in the comments.
Sports Authority Is Selling An Extended Warranty For Shoes
By 6.14.09
Sports Authority is pushing a new “Extended Coverage Plan” for footwear that runs for one year after Sports Authority’s 30-day warranty expires. The extended warranty, which costs between $4.99 and $15.99, supposedly even covers normal wear and tear. So how is this profitable?
Steve Madden Backorders Wrong Shoes, Throws Them In A Bag
By 6.11.09
Cora just wanted to order eight pair of identical shoes from Steve Madden for her wedding. Unfortunately, she made the mistake of ordering those shoes directly from the company. Half of the shoes were on backorder. Upon receiving the shoes and discovering that they wouldn’t fit the respective bridesmaids they were ordered for, Cora learned that Steve Madden would charge a $7 restocking fee per pair.
Crocs CEO attempts to pull company up by bootstraps
By 5.26.09
Since Footwear News isn’t on our regular reading list, we somehow missed today’s interview with Crocs CEO John Duerden, which outlines his strategy for getting the down-at-heel company back on firmer footing. Thankfully, the gumshoes at New York Magazine are on the beat with a full report:
Target: For Want Of A Shoe, A Customer Service War Was Lost
By 3.26.09
Target sold Shawn a defective shoe, and then gave him defective customer service when he tried to get exchange it for a functional shoe. Here is his amusing story, which he was kind enough to submit already written in the third person.
J.Crew CEO Gives Man 30 Shoes Because They Lied To Him
By 3.2.09
Paul now has 30 free pairs of sneakers from J.Crew for calling them out on some bullshit.
DSW's Dirty Trick Backfires; Now Customer Has Free Shoes
By 2.11.09
DSW is playing dirty with Brook, who tried to legitimately order two pairs of shoes on January 30th. Due to an error on DSW’s side, the order was never fulfilled. He called and resolved the problem and they re-processed the order, but a few days later DSW decided to send the order a second time, and this time they jacked up the price by $20. They won’t let him cancel the order and say they’ll only refund the smaller of the two amounts if he returns it. Surprise, DSW! According to the FTC, you just sent Brook some free shoes.
Get Free Overnight Shipping For Life At Zappos
By 2.4.09
Get guaranteed overnight shipping for life from awesome-opossum online shoe store Zappos simply by signing up here before noon PST today. To use it, remember that you’ll need to shop through the vip.zappos.com portal from now on. (Thanks to Dena!)
What Hell Must You Go Through To Return A Defective Running Shoe?
By 11.13.08
Neal Templin at the Wall Street Journal had a defective running shoe. Within 4 months of buying the shoes, an eyelet failed, so he took the defective shoes back to the store. This is where his tragic tale of rejection begins.
Free Shipping At ALDO
By 11.6.08
ALDO: Free shipping with coupon code: FS11. Good until November 9th, ’08.
Customer Finds Racial Slur On Receipt After Returning Some Shoes
By 10.22.08
KMBC in Kansas City, MO says that a local man found a racial slur on his receipt after returning a pair of shoes at a store called Journeys. He got his money back without a problem, but found a nasty surprise waiting on the receipt.
Morning Deals
By 9.16.08
Highlights From Dealnews
- Graveyard Mall: Wooden Roll-top Desk Organizer for $9 + $6 s&h
- Amazon.com: Columbia Sportswear Men’s Shoes from $19 + $5 s&h
- Amazon.com: Green Mountain K-Cup 50-Packs for $9 + $6 s&h
Highlights From Dealhack
- Circuit City: Element FLX3711B 37-inch LCD HDTV $600
- American Express: Up to 5% Cash Back on Purchases with SimplyCash Business Card
- Geeks: Refurbished Dual AMD Opteron Rack Mount Servers from $200
Highlights From Buxr
- Hewlett Packard: $500 off $1399 HP Pavilion Notebooks w/ code NB0915
- Frys.com: Western Digital GreenPower 500GB Serial ATA/300 Hard Drive for $69.99 + shipping
- Edmund Scientific: $25 Off $50 or more w/ coupon code ES25
Zappos Continues Awesomeness
By 9.12.08
Zappos online shoe store, famed for its amazing customer service, has done it again.
Target Will Not Let You Return These Shoes Because They Are "Worn"
By 8.26.08
Reader I. ordered some shoes from Target.com, only to find out that they were so big that they fell off her feet when she tried them on. No worries, she would just print her receipt and bring them back to her local Target. Right? Wrong.
The Secret Behind Zappos Otherworldly Customer Service? Pay Employees To Quit
By 5.21.08
Say you want to staff your call center with friendly, high energy, intelligent people who want to help customers and who enjoy their job. How do you find them? Well, apparently you hire people, train them, then offer them $1,000 to quit.
Diesel Shoes Comment Card Is Whimsical Beyond Comprehension
A reader sent in this scan of a comment card found with a pair of Diesel shoes. “I wonder what the purpose of this is?” the reader mused. I wonder, too. Unrestrained whimsy? Prank? Rogue employee who is now either confined to a psychiatric facility or has a book contract?