You Can Get Any 42" Samsung Plasma TV From Target, As Long As It's Smashed

You Can Get Any 42" Samsung Plasma TV From Target, As Long As It's Smashed

Steve’s TV buying experience with Target has not gone well. If he wants to try this a third time, the store is more than willing to let him, but they say he has to pay full price now and there’s still no guarantee a broken TV won’t show up on his doorstep. [More]

Overstock Accepts Returned Sony Reader But Charges $93.41
For Missing USB Cable

Overstock Accepts Returned Sony Reader But Charges $93.41 For Missing USB Cable

If you ever wondered why Sony eBook readers cost so much, it’s apparently because of the included mini USB cable—at least according to Overstock.com. When reader Matt forgot to include the cable when returning his $147 Sony Reader Touch Edition, Overstock smacked him with a $93.41 charge. [More]

American Eagle Wants A Note From Charles Schwab Before They'll Accept My $15 Return

American Eagle Wants A Note From Charles Schwab Before They'll Accept My $15 Return

Tiffany tells Consumerist that she thought that returning a pair of $15 sunglasses to an American Eagle store would be a simple transaction. This seems sensible enough. What she didn’t know that her bank issuing her a new credit card was simply too much for the chain’s computers. Bringing in her credit card statement wasn’t enough, and now store employees now insist that she have her bank issue her a personalized letter in order to issue the refund. [More]

Customer Stunned When Routine Transaction Goes Smoothly

Customer Stunned When Routine Transaction Goes Smoothly

Reader Danielle has written in absolutely shocked that a basic return/exchange went smoothly. We think this says a lot about the state of things. [More]

Report: Apple Offering 15% Buyout For Yellow-Screened iMacs

Report: Apple Offering 15% Buyout For Yellow-Screened iMacs

Gizmodo is reporting today that Apple is offering a 15% “refund bonus” to some customers who return one of the numerous 27″ iMacs with a nasty yellow tinge to their beautiful big screens. iMacs are not cheap, so that’s at least $250 depending on your computer’s configuration. [More]

Best Buy Sells Box With Wrong Hard Drive, Shrugs

Best Buy Sells Box With Wrong Hard Drive, Shrugs

Tony writes that he purchased a Western Digital hard drive from Best Buy this weekend, but not the hard drive he had thought. When he opened the box, he discovered that it contained a different hard drive entirely–not quite a Box of Crap, but still not what he had paid for. But Best Buy stood firm, admitting there was nothing they could do. [More]

Wash Your New Clothes In Case Someone Wore Them And Returned Them

Wash Your New Clothes In Case Someone Wore Them And Returned Them

Okay, honestly this sort of stuff doesn’t really bother me, but if you’re a neat freak or just enjoy making gross-out faces when it comes to biology, remember to always wash your new clothes before you wear them. Good Morning America tested some new blouses, pants, a jacket, and underwear to see what sort of grime they could find. Here’s a tease about the results: the term “vaginal organisms” is mentioned at one point. [More]

Apple Customers Growing Frustrated Over Defective 27-Inch iMacs

Apple Customers Growing Frustrated Over Defective 27-Inch iMacs

Some unlucky iMac owners are still having problems with the screens on their new 27″ models, including a writer for TechCrunch and another for Gizmodo. TechCrunch offers a DIY tip for dealing with the screen while you decide whether to return the product. Gizmodo, however, is warning readers not to buy an iMac until Apple can demonstrate that the problem has been resolved. [More]

Toys R Us: No Exchange On That Gift Without A Receipt

Toys R Us: No Exchange On That Gift Without A Receipt

Apparently Toys R Us has a policy that says that even unopened video games that still have the Toys R Us price tag on them cannot be exchanged without a receipt. No exceptions. [More]

Best Buy Enters Customer's Home Without Permission

Best Buy Enters Customer's Home Without Permission

Michelle says that she explicitly told Best Buy’s delivery guys that she was 8 minutes away and that they were not to enter her home (her teenage son was there alone) until she arrived. Guess what she saw when she pulled up? [More]

Lady Foot Locker Wouldn't Let Me Keep My Receipt After A Return

Lady Foot Locker Wouldn't Let Me Keep My Receipt After A Return

Michael says Lady Foot Locker wouldn’t let him keep his receipt after he returned an item, and that this wasn’t the first time. He writes: [More]

Apple Genius Insults Customer, But Apple Corporate Steps In To Fix Things

Apple Genius Insults Customer, But Apple Corporate Steps In To Fix Things

Frank, one of the Geniuses at Tim’s nearby Apple store, was kind of an ass to Tim and his wife when they brought in their iMac to replace it. Luckily, a woman at Apple’s corporate office actually responded to Tim’s complaint and provided excellent customer service. [More]

Crazy Customer Makes Death Threat In GameStop, Gets Hauled Off By Police

Crazy Customer Makes Death Threat In GameStop, Gets Hauled Off By Police

A man in Michigan grew so angry that GameStop wouldn’t take back his Xbox without a receipt that he threatened to kill someone and went to get something from his vehicle. The GameStop clerk called 911, and “Four Troy police officers, armed with rifles, stormed into [the] Oakland Mall store” and subdued him. He had an illegal stun gun on him but no firearm. [More]

NewEgg Told Me My HDTV Isn't Broken Enough To Return

NewEgg Told Me My HDTV Isn't Broken Enough To Return

Israel says he ordered an HDTV from Newegg and wanted to return it once he discovered it had three dead pixels. In an online chat, a CSR told him the company wouldn’t replace the TV unless there were eight or more dead pixels. [More]

Vonage Sends 14 New Modems To Replace Customer's Broken One

Vonage Sends 14 New Modems To Replace Customer's Broken One

My Linh’s Vonage modem stopped working, so she called to request a replacement under the terms of her service agreement. Vonage was happy to oblige. So happy, in fact, that they sent her 14 modems instead of one via UPS—but then couldn’t figure out how to get UPS to come pick them up again. Hey, they do VOIP, not logistics.

*Guy Finds Customer Service For Bogs Walks On Water

*Guy Finds Customer Service For Bogs Walks On Water

Sergio writes in to gush about exchange service he received for Bogs waterproof shoes. The pair he ordered didn’t fit right, and the company sent him out another pair immediately, not even requiring him to send back the original order.

Man Twists Amazon's Arm, Gets It To Accept Money It Gave Away

Man Twists Amazon's Arm, Gets It To Accept Money It Gave Away

Joshua had a problem with Amazon. He and his wife bought Kindles, broke one and went for a return/exchange, in which the couple ended up with a new Kindle and $300 of Amazon’s money in its account.

Walmart Thinks Woman Is Laundry Soap Thief, Refuses Return

Walmart Thinks Woman Is Laundry Soap Thief, Refuses Return

When a soon-to-be mother realized she had bought the wrong laundry detergent at a New Mexico Walmart, she tried to return it. That didn’t work out so well, ending up with the store manager insinuating she was a con-artist who replaced the detergent with water.