Last Wendesday, I was sitting in my dorm room by myself, doing homework on my Macbook, which is less than two months old. After typing my essay for a while, I went on my bed to do some other homework. Nobody else was in the room at all during this time, just me. After about 10 minutes, I returned to my computer, opening it only to see that 1/3 of the screen was broken.
repairs
Apple Store Says You "Must" Have Dropped Your Laptop – No I Didn't – Yes You Did – No I Didn't – Please Leave The Store
By 10.3.07
Dell Arbitrarily Decides Your 2008 Warranty Ends In 2007
By 10.3.07
Dell has decided that Saundra’s warranty, which ends in 2008, ends in 2007, and won’t repair her motherboard for free. Saundra has informed them of the error and sent them the relevant documents, to which Dell has shrugged. Saundra has now decided to sue Dell in small claims court. Which mall kiosk which she deliver the court papers to? Who knows, there’s got to be thousands of them around the nation… Her story follows.
Home Inspection Nightmares
By 9.19.07
There are times when you should do things yourself and times when you would be better off if you hired someone. How can you tell the difference?
Sears Left Me Without A Refrigerator For 18 Days
By 9.16.07
Sears needlessly left William and his insulin-dependent wife and daughter without a working refrigerator for eighteen days. For three weeks, William chilled his food and life-saving medication with bags of ice, waiting for Sears to send a part that their intolerably rude repairman insisted would take at least ten business days to deliver. When a second repair team arrived to install the part, they found leaky copper tubing – a problem the first repairman could have easily fixed.
American Home Shield Technician Likewise Unaware Of How He Stay In Business
By 9.10.07
HIM: “I don’t know.”
His complaint letter to the company follows…
"Bill Gates, You Suck"
By 9.5.07
Dan Jouver, a self-identifying southern Floridian, is yet another customer experiencing Xbox’s notorious Red Ring of Death product failure, multiple times, but unlike others, he is eventually driven to destroy his Xbox on-camera in a series of exciting scenarios.
Dell Tech Chatbot Tries His Best
By 8.29.07
April’s Dell said it couldn’t find “systems 32 config” and after going through a series of troubleshooting steps with a Dell tech in chat, he said it was due to a bad sector on the hard drive and it would need to be replaced. While that very well may have been the case, we were amused by how the conversation wrapped up, as shown in the logs April posted to the RolePlay Gateway message board…
Geek Choice Technician Steals Customer's Computer, Company Refuses To Refund
By 8.23.07
Geek Choice computer technician disappears along with school principal’s computer. Turns out he couldn’t be found because he was in jail.
Friendly Email To Steve Ballmer Results In New XBOX 360
By 8.8.07
I was a frustrated Xbox 360 owner. Long story short, I had 6 Xbox 360 since launch that needed to be replaced, 4 of them due to poor quality control with the refurbished units (only 2 fell victim to the overheating issue). I had already purchased an extended warranty, beyond the extended one Microsoft provided. On the 6th repair, I was insisting on getting a new, not-refurb, unit. I escalated the call as high as I could, to where I was given a special phone number and extension for a case worker of sorts.
Dyson Sends You A New Vacuum Because You Broke Yours
By 8.6.07
Reader Daniel is overjoyed. He broke his Dyson vacuum and when he called to see if he could buy a replacement part, he found that it was too expensive because you have to buy one whole half of the vacuum. So he said, “No Thanks.”
Ford Recalls 3.6 Million Vehicles
By 8.3.07
Ford has issued a recall of 3.6 million vehicles because of a defective “speed control deactivation switch system.” Ford or Lincoln/Mercury dealers will perform the repair free of charge to all affected vehicles.
Disgruntled Ex-GeekSquad Postergirl eBays Badge
By 7.12.07
“Hi, my name is Holly Forman-Petersen and I used to be a Special Agent at The Geek Squad. I am eBaying my Special Agent badge.
Man Expresses Disenchantment With Best Buy Refunds
By 7.11.07
Antonio Cangiano says he bought a brand new Aspire 5100 as a gift for his wife and barely touched it before a giant crystal liquid leak appeared on its screen. A Best Buy tech insisted it was customer abuse, but after an hour of arguing, he got them to agree to look at it in the warranty inspection depot. There is no lesson here, no takeaway, only one man’s vented spleen.
Geek Squad Company Forums React To Sting Op Video
By 7.6.07
A sampling of what they’re saying on the Geek Squad internal message board about “Consumerist Catches Geek Squad Stealing Porn From Customer’s Computer.”
Phone Problems? Contact Motorola Executive Customer Service
By 7.6.07
I went looking on Motorola’s website for a corporate office phone number without any luck, until Meghann pointed me to the company’s Google Finance profile, which listed the phone number. I called and requested to be transferred to Ed Zander’s office. After being queried as to the nature of my call, I was instead transferred to their Customer Advocacy group.
How To Repair A Plastic Bumper
By 6.27.07
Plastic bumpers are a real snagglepuss to repair but it can be done, and for less than your deductible, this Instructable by Popular Mechanics tells us.
Make A Hex Key/Allen Wrench If You Only Have A Knife And A Pencil
By 6.26.07
If you’re biking along and need to tighten something up on your bike, like your bike seat, here’s a trick to remember even if you forgot your hex wrench.
