Jason’s story about his Samsung refrigerator seems, for the first few paragraphs, to be a relatively mundane incident involving a customer who is (justifiably) annoyed when some relatively small features of his $2,700 refrigerator kept breaking, requiring repairs. But when the icemaker and the entire freezer began to fail, Jason’s story took a different turn. A repairman encouraged him to seek a replacement for the frequently failing fridge, which he did. Now his quest for a new fridge looks more like a part-time job, and Samsung’s executive customer service is beginning to look like … regular customer service. [More]
refrigerators
Lowe's Replaces The Refrigerator From Hell
Buddy, owner of the refrigerator from hell, has sent us a follow-up. Lowe’s has agreed to send him a check for the replacement cost of the evil fridge. Hooray!
Kenmore Fridge Doubles As Easy-Bake Oven, Saves Valuable Space In Kitchen
It’s good to have an Easy-Bake Oven around for those times when you want to serve a tiny, partially baked cake-like product to your parents or little sister. The last thing you want, though, is another appliance cluttering the counter. Kenmore has solved that problem with a built-in fridge model with light bulbs that stay on even when the door is shut—and explode when you try to unscrew them! Okay, the exploding glass part is maybe not so convenient.
Crisis At The Florist: When Cooler Heads Prevail
After weeks of trying to get our floral cooler fixed, it has been fixed as of 2:00pm today! The issue was with the dryer valve and not the compressor. The valve was completely clogged and we had a new one soldiered on. It went from 85 degrees to 44 degrees in 15 minutes. It is the best $324.45 I have ever spent!
Recall Roundup – Strollers, Hair Dryers, And Zombie Coffee Grinders
Hazardous hair dryers, unstoppable strollers, zombie coffee grinders, and breakable cribs are this week’s stars of the Recall Roundup. Watch out!
LG Refrigerator Causes Flash Floods, Mini-Glaciers
Jason’s refrigerator wouldn’t work correctly, no matter how many times it was repaired. Eventually, Best Buy had to intervene. Yes, that Best Buy.
This !@#$% KitchenAid Refrigerator Won't Stop !@$% Beeping!
Beep… Beep… Beep… That’s all Robin’s new KitchenAid fridge does. For the past two months, nothing but !@#$ beeping. Sears claims that they replaced every circuit board in the fridge, and that Robin’s only choice is to wait another beeping month for a replacement unit. Think that might drive you a little crazy? Try reading Robin’s letter…
8 Tips That Will Keep Your Refrigerator Healthy And Your Bills Low
Consumer Reports has some tips for keeping your refrigerator happy and your utility bills low. Keeping the door shut as much as possible is apparently very important. As mom always said, “We’re not trying to refrigerate the entire State of Illinois, are we?”
Sears Left Me Without A Refrigerator For 18 Days
Sears needlessly left William and his insulin-dependent wife and daughter without a working refrigerator for eighteen days. For three weeks, William chilled his food and life-saving medication with bags of ice, waiting for Sears to send a part that their intolerably rude repairman insisted would take at least ten business days to deliver. When a second repair team arrived to install the part, they found leaky copper tubing – a problem the first repairman could have easily fixed.
Best Buy Repair STILL Melts Meat, Not Hearts
Last month, Nikki wrote in complaining about her refrigerator, and Best Buy’s, failings. After finally getting her frigo fixed, it went out again (we think you have a bum frigo, Nikki) and all her food, especially 4th of July meats, was spoiled. Subsequently, she squeezed the Best Buy and Frigidarie people until ekking out food gift cards as reimbursement, though we’ve seen bloodier stones. Nikki writes:
Best Buy Repair Melts Meat, Not Hearts
There is some use crying over spilt ice cream, though Best Buy won’t shed too many tears over it. That’s just as well. The resulting mix would leave a bad taste in your mouth, just like their customer service, as Nikki found when trying to get her refrigerator repaired.