Flying your favorite furry friend on Delta Air Lines is about to get a little less convenient, and more expensive, starting next year, as the carrier announced that it will no longer allow travelers to ferry their pets from one place to another as checked baggage. [More]
passengers
United Airlines Revamping Boarding Process, Coffee Options
By 10.22.15
With a newly appointed interim CEO at the helm, United Airlines is moving forward with plans to win back customers’ trust: testing a new boarding procedure and revamping one part of its beverage menu. [More]
Expedia Launches “Upgrade Options” Tool To Show Airlines’ Hidden Fees
By 10.20.15
While most consumers know that airlines tack on fees for checked baggage, more leg room, and reservation changes, among other things, it can be difficult to gauge how much those “extras” will add up to when booking your trip on a third-party site. In an effort to be more upfront with customers, Expedia says it will now disclose airline fees right on its website. [More]
Lawsuit Claims Unattended United Airlines Serving Cart Fell On, Injured Passenger
By 8.18.15
Anyone who’s left their elbow and knee in the airplane aisle knows — getting bumped by the beverage cart isn’t a pleasant experience. But one couple who flew on a United Airlines flight from Hawaii to Japan say in a new lawsuit that their flight crew left a service cart unsecured and on its own in the aisle, claiming that it fell on the man, injuring his leg. [More]
Allegiant Air Pilots Once Again Raise Concerns With Airline’s Safety Practices
By 6.23.15
Pilots of Nevada-based budget carrier Allegiant Air are once again expressing their concerns that the airline’s bare minimum approach to maintenance and operations comes at the cost of passenger safety, this time in a letter to the company’s board of directors. [More]
Profits Are Up In The Global Airline Industry With Carriers Making An Average Of $8.27 Per Passenger
By 6.8.15
As airlines make room on planes so they can pack in more passengers, North America’s carriers are showing that such efforts are paying off, literally, with a new report that gives North America the lead in profits compared to the rest of industry worldwide. [More]
Delta, Southwest Revamping Boarding Processes To Keep Flights On Time This Summer
By 6.2.15
When heading out for a long-awaited summer vacation, most people don’t want to waste valuable time waiting in an airplane’s aisle while other people jam their bags in the crowded overhead bins, or playing a round of musical chairs so a family can sit together on the upcoming flight. In an effort to ensure travelers don’t miss time sunning themselves on the beach, two airlines are revamping their boarding processes. [More]
TSA Pocketed $675K Last Year Thanks To Your Loose Change
By 4.7.15
All those pennies, nickels, dimes and quarters we leave behind while dashing through airport security certainly add up. In fact, the Transportation Security Administration pocketed almost $675,000 last year because we were in too big a rush to pick up our loose change. [More]
Frontier Airlines Strands Passengers At The Gate For 18 Hours
By 3.25.15
Passengers awaiting a flight from St. Louis to Denver over the weekend could have driven to their destination in less time than it took for their Frontier Airlines flight to actually board. [More]
Frontier’s New Reservation System Proving To Be A Headache For Travelers
By 3.13.15
There are bound to be a few hiccups when a company changes software for a program that is integral to business. But customers say the transition for Frontier Airlines’ new reservation system has been full of turbulence. [More]
Delta Air Lines Passenger Arrested For Allegedly Assaulting Flight Crew Members, Police Officer
By 2.19.15
It’s one thing to have a mile-high cocktail, but it’s an entirely another to get to the point where you’re kicking and screaming at the flight crew. Los Angeles airport police say they arrested an intoxicated Delta Air Lines passenger after she allegedly became “belligerent” toward the crew during a flight. [More]
Alaska Airlines Flight Delayed After Passenger Is Stung By A Scorpion
By 2.16.15
Now that we’ve all finally gotten over the nightmarish scenario of snakes taking over a plane (well, we’re almost over it) there’s a new terror in the skies to occupy that spot in our fears: An Alaska Airlines passenger was stung by a scorpion aboard a flight to Portland, OR from Los Angeles just before the plane was set to take off. [More]
U.S. Airlines Were Tardy, Bumped More Passengers And Lost A Bunch Of Bags In 2014
By 2.10.15
There’s bad news, and then there’s the slightly less bad news: In 2014, passengers suffered as airlines were on-time less often, lost bags at a higher rate and bumped more people than the year before. But at least airlines canceled fewer flights, and there were fewer lengthy delays leaving travelers stranded on the tarmac, so there’s that. [More]
Here’s What It Looks Like When A Passenger Has An Epic Meltdown On A Plane
By 10.11.13
There are times when a flight can be stressful. Crying babies, kids kicking seat, your fellow passenger keeps drooling on your shoulder. And then there are the times when someone won’t stop screaming at the top of her lungs while the plane is landing. In this case, a woman on a flight to Tampa gets extremely loud. And that’s putting it simply. [More]
Don't Tweet Steven Slater Jokes Or JetBlue Will Chastise You
By 8.12.10
JetBlue Tweet-spanks comedian Andy Borowitz for making bad jokes about their cranky flight attendant. [More]
Dramatic Animated Recreation Of Flight Attendant Quitting, Using Emergency Slide
By 8.11.10
Taiwan news media produced this thrilling animated replay of how JetBlue flight attendant Steven Slater quit his job, complete with cursing on the PA, beer grab, emergency slide run, and embracing his lover. This looks like the making of the best Sims mod ever! [More]
Flight Attendant Weighs In On Angry Passengers, Job Stress
By 8.11.10
Steven Slater’s dramatic job walk-off slide-down on Monday wouldn’t have been anywhere near as cool if he hadn’t used that escape slide. Another flight attendant named Bobby Laurie, writing about the stress of the job for The Daily Beast, says popping the slide and stealing alcohol are “the two most taboo things in the industry.” He also says he’s fantasized about doing something similar after being forced to deal with angry or obnoxious passengers. [More]
United Overloads Plane, Kicks Off Passengers Who Paid The Least For Their Tickets
By 7.19.10
Last week, a United Airlines flight from Burlington to Washington, D.C. was deemed too heavy to fly, so the company had to decide who to boot off. In a moment of what was almost certainly accidental honesty, they targeted the 20 least profitable customers. We know this was their criteria because they announced it to the rest of the passengers, so those who remained were able to rest easy knowing that all the cheapskates, budget travelers and poor people were gone. [More]
