Mark wrote to us with a warning for Comcast customers: if you move while your account is set on auto-pay, the system is set up so that you will miss a payment and be hit with a late payment fee. Why is it set up that way? Nobody knows. [More]
moving
Pay Movers A Fuel Surcharge Fee? Get Money Back
By 1.7.11
If you hired movers and paid a fuel surcharge fee, you could be up for getting some cash back in a recent class action action. [More]
My Roof Has Leaked For Six Months, And Landlord Won't Fix It Or Move Me Out
By 12.30.10
Reader A, who lives in South Carolina, has been stuck in a leaky apartment for six months, enduring a management change and endless broken promises that one day a repair would come. She’s given up on the leak ever being fixed, but is irritated that the landlord won’t pay for her to move to a different apartment. [More]
AT&T Won't Let Me Drop Old Landline After A Move
By 11.10.10
When Deanna moved from one unit to another in the same building, she figured it would be simple enough to move her AT&T landline account from the old apartment to the new one. Despite numerous dealings with AT&T’s bumbling customer service, she can’t seem to shake the old account. [More]
Apparently, The Salvation Army Doesn't Want My Stuff
By 7.1.10
Jing tells Consumerist that he she thought that donating some items to the Salvation Army would be satisfying and relatively simple. Unfortunately, he she hadn’t counted on the people handling pickups for his her local branch to have the sort of vague sense of time that one normally associates with cable installers or appliance repair technicians. [More]
Looking For Jobs, Innovation And Culture? Try These 10 Cities
By 6.2.10
Kiplinger has put together a list of 10 cities that it says are primed to be great places to build a career and enjoy your life at the same time. Even better: the magazine didn’t put the list in a slideshow format, so you can read the entire thing on one page! Austin and Seattle take top spots, but there are some less predictable choices on there as well; how about Burlington, VT or Topeka, KS? [More]
Credit Card Company Takes Seven Months To Notice You Moved To Illinois
By 3.19.10
Mike tells Consumerist that one of his recent purchases triggered a fraud alert on his credit card account. It’s nice to know that your card issuer is looking out for you, right? This alert was location-based, since he was using his card in Illinois, and the main billing address for the card is in Iowa, where Mike used to live. What he finds confusing about this situation is that he moved to Illinois seven months ago. [More]
T-Mobile Doesn't Believe That You Moved To England
By 12.13.09
Chelsea moved to London while she was still under a T-Mobile USA contract. This would be a perfectly legitimate reason to let her out of her contract without an early termination fee. Unfortunately, she wrote to Consumerist, she can’t prove to T-Mobile’s satisfaction that she no longer lives in the United States. [More]
Ryder Charges Guy $200 For Damages He Didn't Cause, Gives Money Back
By 10.15.09
It doesn’t take much to please some customers. Patrick tells us Ryder charged him $200 for moving truck damages that already existed before he rented the vehicle.
Ryder Refunds Customer $120 For Forcing Him Into U-Haul's Arms
By 8.25.09
Jesse, who wrote to us last week to complain about Ryder’s broken guarantee, has contacted us again with a follow up. We also spoke with Ryder directly to ask how their “Guaranteed Availability” promise actually works, so that future customers know what to expect.
USPS Charges A Buck For Online Change Of Addy
By 8.19.09
Joe’s plight proves it’s always a good idea to keep your credit card addresses updated, otherwise you’ll find it tough to forward your postal address.
Ryder's "Guaranteed Availability" Does Not Guarantee Availability
By 8.17.09
If you saw this image on the Ryder website, you might think that it means two things: that they guarantee some sort of vehicle availability to customers, and that they will make sure you are satisfied with your experience. You would be wrong. Update: Ryder has responded to Jesse’s complaint.
Invasion Of The Pod Movers Has Disastrous Consequences
By 8.6.09
Matt and his family used the portable storage company PODS for their recent move. The company rents you a storage container, then stores it or moves it around on a truck for you. Their system sounded pretty great, but then things started to go wrong. Very, very wrong. What followed was a tale of broken promises, underestimations, and their belongings being held by the police (!) that would put fear into the heart of any person planning a move.
Banned Bank Of America Customer Says His Credit Is Clear
By 7.8.09
Earlier this week we wrote about how BoA told Jesse he could never have an account with them, but they wouldn’t give a specific reason. A lot of readers and tipsters suggested ChexSystems was the culprit, so we asked Jesse if there was something in his credit past causing the problem.
Bank Of America: "That's Why You Don't Open New Accounts Online"
By 7.8.09
After reading about how Jesse was banned for life from Bank of America for no clear reason, other readers wrote in with similarly bizarre BoA stories. Wayne was locked out of his new account after he opened it and charged a $75 overdraft fee. Chris was sent checks linked to a duplicate account and then charged penalties when the checks bounced. Edward’s new account was closed but the CSR refused to tell him why, and he was charged a $60 “research fee” for the closing. When Edward went to a BoA branch to clear things up, he says the employee there told him, “That’s why you don’t open up accounts online.”
Bank Of America Bans Customer For Life
By 7.6.09
Jesse tried to scam Bank of America. No, wait. He tried to open two accounts at once! No, that’s not right either. He did something wrong, that’s obvious. Isn’t it? Hello? Please tell us what Jesse did wrong, Bank of America. Your lifetime banning confuses us.
Rent A Truck From U-Haul If You Want To Stay Put
By 6.24.09
Chris and his wife moved recently. To do so, they rented a truck from U-Haul. They planned ahead, booked their truck in advance, and did everything correctly. They just had the audacity to request a truck that wasn’t located an hour away from their new home. This was apparently too much for the U-Haul infrastructure to handle.
U-Haul Forgets Customer, Forgets Guarantee, Then Forgets Extra Day Agreement And Threatens Criminal Charges
By 4.20.09
Consumerist reader Dionicious and his brother tried to rent a trailer from U-Haul over the weekend. First they were faced with a closed location, then they had to ask before the company followed through on its $50 “Right Time, Right Location” guarantee. They hoped that was the end of the screw-ups, but the next day an angry employee called and threatened to file criminal charges against the brothers. Too bad there’s not some sort of $50 “We Threaten You, We Pay” guarantee.
