Would you be more likely to eat McDonald’s food if you could order and pay for it ahead and pick it up at the curb — or never leave your house in the first place? McDonald’s hopes so. [More]
mobile ordering
Starbucks Mobile Order System Might Be Too Popular, Walk-In Customers Walk Out
By 1.27.17
Shortcuts are awesome, at least until everyone learns the shortcut and bogs down the process all over again. This is the lesson that Starbucks is learning, after realizing that its mobile order-ahead system might have become a little too popular, possibly hurting sales. [More]
McDonald’s Preparing To Launch Mobile Order-And-Pay Tech Next Year
By 11.7.16
While many fast food chains already offer mobile ways to order and/or pay for your food before you ever step foot in the restaurant, McDonald’s has yet to launch its own version of that kind of technology. But the company says it’s now finally getting ready to roll out a new mobile order-and-pay service, slated to arrive next year. [More]
More Restaurants Push Order-Ahead Apps, But Customers Worry About Cold Food
By 9.13.16
From Domino’s emoji ordering, to Starbucks’ cut-the-line-order-ahead app, fast food restaurants around the country are jumping at the chance to get customers to place orders on their phones. For the restaurants it all comes down to sales, but persuading customers to use those apps is harder than one might think, despite the obvious draws: no line, no wait, food ready and waiting. [More]
Taco Bell Refunds Customer After App Billing Disaster Causes $210 of Overdraft Fees
By 11.19.15
Diners may choose to use the mobile app from their favorite fast food joint for a number of reasons: to easily customize their meal, to ensure they don’t have to wait in long lines to order, or to get in and out of the joint in a flash. One thing these customers likely don’t count on is having the charges for a month’s worth of app orders cleared on the same day, resulting in an overdrawn bank account through no fault of their own. [More]
Dunkin’ Donuts Now Testing Mobile Ordering, Delivery Service In Certain U.S. Cities
By 11.18.15
After announcing this summer that it would be dipping its toes into mobile ordering as well as mulling the idea of offering delivery service, Dunkin’ Donuts says it’s testing both features at various markets around the country now. [More]
Starbucks Mobile Ordering App Is Now Available To All Coffee Lovers
By 9.22.15
Just weeks after Starbucks said it would roll out its mobile ordering feature to all U.S. stores by the end of the month, the coffee chain made good on its promise, extending the feature – on both iOS and Android devices – nationwide on Tuesday. The coffee chain had previously anticipated mobile ordering would be ready by the end of the year. Executives for the company said that the service was so popular – allowing coffee drinkers to skip long lines as they order and pay for their beverages with their mobile devices – that the company sped up implementation. [The Seattle Times] [More]
Starbucks To Roll Out Mobile Ordering Nationwide, Accept Android Pay By End Of Month
By 9.11.15
Android users – and those living in areas of the country where mobile ordering isn’t available at their local Starbucks – can soon order and pay for their morning cup of coffee straight from the comfort of their phones with little human contact, as the coffee chain announced today that it would expedite the rollout of its mobile ordering feature to all U.S. stores by the end of the month. [More]
Subway Launches New Mobile Payment, Ordering Options
By 7.29.15
Now that nearly every American has a smartphone permanently fixed to their hand, a long list of restaurants including Starbucks, Dunkin’ Donuts, Taco Bell and Dominos have upped their mobile presence by way of ordering and payment apps, and now one of the largest chains in the country is joining the ever-growing list: Subway. [More]
Starbucks Expands Mobile Ordering To 3,400 More Stores In 21 States
By 6.16.15
Three months after Starbucks began allowing residents in the Pacific Northwest to order and pay for their java without any (or hardly any) human contact, the coffee chain plans to take its mobile ordering service across the country by expanding to 21 states. [More]
Dunkin’ Donuts Running A “Private Test” Of Mobile Ordering With A Delivery Future In Mind
By 6.8.15
If the distance between your mouth to the nearest doughnut is just too great for you to tackle on your own, buck up. There could be a reality where Dunkin’ Donuts brings the doughnuts to your door in the very near future, as the company says it could soon be dipping its toes in the delivery realm, as it’s already started a “private test” of mobile ordering. [More]
Starbucks Mobile Ordering Expands To Washington And Idaho
By 3.10.15
If you’re dreaming of the day that you can order and pay for your Starbucks beverage with no human interaction whatsoever, you’re apparently not alone. Customers have been asking for the ability to order in advance from the mobile app for as long as Starbucks has had a mobile payment app, and the test is expanding from just one city to two states. Starbucks says that it should go national later this year. [More]
