A week after gamers on Sony’s PlayStation Network were stuck battling connectivity issues for days, the company is now trying to make peace for by offering a five-day extension for PlayStation Plus members, as well as a 10% off discount code for all PSN members as a “thank you.” [More]
mea culpa
Sony Offers Membership Extension, 10% Store Discount In Wake Of PlayStation Network Outage
By 1.2.15
Kmart Apologizes For Layaway Debacle, Says Some Cancellations Were “Inadvertent”
By 12.17.14
UPDATE: Sears Holding Company has now posted a new entry on its blog with instructions for customers affected by the layaway fiasco. [More]
Malaysia Airlines Realizes “Ultimate Bucket List” Ticket Promotion Wasn’t The Best Idea
By 9.3.14
While one might think that the floors of Malaysia Airlines HQ are covered in egg shells right about now after hundreds of its passengers lost their lives in two tragic incidents this year, the company is under fire now for promoting an “Ultimate Bucket List” contest in New Zealand and Australia. [More]
McDonald’s Fires Worker For Drawing A Swastika On Customer’s Sandwich Bun
By 8.11.14
A McDonald’s owner is apologizing and saying a worker at a North Carolina store was fired, after a customer claimed that she found a swastika drawn on her chicken sandwich’s bun with butter. [More]
Yo Founder: We Were Lucky To Get Hacked (And Everything Is Fixed Now)
By 6.23.14
The makers of one-word messaging app Yo are sounding the all-clear after reports last week that the app could easily be hacked, leaving users’ phone numbers at risk. But also? That whole thing was a good thing, the founder explains. [More]
AOL CEO Regrets Blaming Benefits Change On “Distressed Babies,” Reverses Unpopular Move
By 2.10.14
Late last week AOL’s CEO Tim Armstrong announced that the company would be delaying company contributions to employee retirement accounts. That was enough to make workers grumble already, but then he added that the shift was partly due to two specific employees who had “distressed babies.” That didn’t go over so well, and the company has now reversed the benefits shift. [More]
Shareholders Sue JPMorgan & CEO Jamie Dimon Over $2 Billion Loss
By 5.16.12
Late last night, two separate lawsuits were filed against JPMorgan Chase & Co and its Chief Operating Officer, Jamie Dimon, accusing the bank and its management of excessive risk that led to trading losses of at least $2 billion. [More]
Verizon Pays FCC $25 Million, Credits Customers With $52.8 Million For False Data Charges
By 10.29.10
Despite earlier reports that Verizon would refund $90 million to customers it overcharged for data use on cell phones, the cell phone company revealed it’s paying $25 million in fines to the Federal Communications Commission and crediting only $52.8 million to customers. [More]
Verizon Will Refund False Data Charges To 15 Million Customers
By 10.4.10
It stings enough to pay inflated monthly charges to cell phone companies, but it’s far worse when your device doesn’t let you access the network you’re paying for. [More]
Senate Sergeant at Arms Joins Facebook To Apologize To Inaugural Ticket Holders
By 2.1.09
The Senate’s Sergeant at Arms, Terry Gainer, joined Facebook to deliver a picture perfect apology to the survivors of the so-called Purple Tunnel of Doom, a group of several thousand people who were kept out of President Obama’s inauguration even though they had tickets. It takes a superior apology to address a colossal failure, and Gainer certainly delivered. The sincerity and completeness of the apology easily make it one of the best mea culpas we’ve ever seen.
Rite Aid District Manager Successfully Handles A Customer Complaint
By 2.19.08
With all the customer service horror stories we post, you’d think businesses in the United States have lost the ability to treat their customers with respect—and by and large, you’d be right.
Microsoft Is Very Sorry You Won't Receive Your Valentine's Day Edition Zune On Time
By 2.11.08
Cupid is helping Microsoft whisper sweet apologies to customers who may not receive their Valentine’s Day edition Zune until after February 14. Even though the players are en route, the company has promised full refunds to any scorned Zune buyers.
The Unpleasant Truth Behind Mattel's Unexpected Apology
By 9.23.07
Mattel takes full responsibility for these recalls and apologises personally to you, the Chinese people and all of our customers who received the toys. It is important for everyone to understand that the vast majority of these products that we recalled were the result of a flaw in Mattel’s design, not through a manufacturing flaw in Chinese manufacturers.
Home Depot CEO "Li'l Franky" Apologizes For Wasting Your Time
By 3.16.07
Ok, we know we said we liked those mea culpas, but we’re starting to regret it. Now new CEO of Home Depot Frank “Li’l Franky” Blake is getting in on the act. He’s apologized to Home Depot’s customers after a column on Home Depot’s faults ran in papers across the nation. (We covered it in our Everyone Hates Home Depot Roundup…)
Above And Beyond: JetBlue Recap Edition
By 2.25.07
(Disclaimer: The author owns JetBlue stock.)
With JetBlue back in the air, we wanted to commend their ability to make the best of a horrible situation. Before we do, Mark Ashley pointed out several weaknesses in JetBlue’s Bill of Rights that we must first address.
Sony Sorta Sorry For Flaming Batteries
By 10.24.06
“We are sorry for the offense caused by the battery recall…”
