Here are the company contacts, phone numbers, and email addresses for the division directors of Time Warner Cable, San Diego division. If you’re a TWC subscriber in that area with a problem and not getting any traction through regular customer service, one of these people should be able to help you.
leaks
Get AT&T Dry Loop For $23.99
By 9.25.07
Thanks to the efforts of the Illinois Citizen’s Utility Board, people all across the Midwest, Southwest California, Nevada and Connecticut, can get AT&T dry loop DSL for only $23.99 (express) or $28.99 (pro), instead of $43.99 or $48.99. But they won’t tell you this through the regular customer service line, because AT&T would really rather you have a landline along with your DSL, and pay more for the privilege. A current AT&T retention rep tells us this is the way to do the discount dry loop dance:
Verizon's Style Book For Deploying "Can You Hear Me Now" Guy
By 9.19.07
You know the Verizon “Can you hear me now?” guy? Of course you do. Verizon has been pouring branding equity into the lil fella for years. You can’t leverage a character across a big company like that without developing a special “style guide” Verizon developed to govern how his likeness is used in various marketing campaigns. It’s quite hilarious, and a former company employee sent it to us to share with you.
Comcast's Download Cap Is 200 GB, But Only In Areas With Subpar Networks
By 9.19.07
Comcast’s download limit is 200 gigabytes, but the limit isn’t everywhere, a former Comcast employee told The Consumerist. Places where the network isn’t optimal, due to old hardware or too much traffic, like the Bay Area, will run into the limit. Places like Philadelphia will never run into the problem.
Email The CEO Of Sears
By 9.18.07
The current email address for Aylwin B. Lewis, President & Chief Executive Officer of Sears, is alewis1@searshc.com.
Subway's Incorrect Use Of Isosceles Cheese Actually A Vast Conspiracy
By 9.11.07
Subway’s penchant for not using their triangle cheese correctly is actually part of a diabolical mind-control plan to get you to pay more. [More]
Mother Lode Of Comcast Escalation Phone Numbers For Every Region
By 8.28.07
Looks like we got our hands on a big ol’ list of Comcast contacts for every single regional division. Names and numbers listed under “Sched Install,” “Complete Install,” “Reschedule Install,” “Billing Adjustments,” “Escalation Contact,” and “Retention “save” disco’s” would seem to be of particular interest to consumers trying to escalate issues through the notoriously unresponsive and uncaring cable company.
Best Buy's Geek Squad Scours Stores In Person For Stolen Porn N' Stuff
By 8.28.07
In addition to having Best Buy Geeks Squad locations hook up store computers to headquarters to check for porn and music stolen from customer’s computers, and pirated software, they’re also sending “audit teams” to investigate hard-drives at the stores in-person, reports an insider.
To Get Telemarketers To Stop, You Must Specifically Say "Put Me On Your Do Not Call List"
By 8.27.07
According to a reader who works as a telemarketer for a timeshare company, it’s not enough to say say, “Stop calling me,” to get yourself off a company’s calling list, you must unequivocally request the removal.
Secret Email Addresses For IKEA US Top Management
By 8.23.07
Turns out that for security purposes, the shiny brass at IKEA use email addresses that stray from the format we posted yesterday. If you’ve got an IKEA complaint that needs to go the top, use the addresses inside while the getting is good.
Updated: Reach Chase Card And Bank Executive Customer Service
By 8.22.07
Even MORE numbers for reaching Chase Credit Card Executive Customer Service peeps:
Former Rep Kvetches About Sprint's Lax Identity Theft Protection
By 8.21.07
“We took pride in shredding all information of the customers and being as mindful as possible to their security. Something that always blew my mind was that right on the computer screen, available for anyone to see (depending on the store layout), was the customer’s social security number, date of birth, license number and more. Incredible! I never understood that. My store had two registers in the front and two in the back. A customer could stand behind us at the front register and get a full peak at everything we were doing. Where is the protection?”
Got An Inactive Macy's Store Account? Here's Your New Citibank Mastercard
By 8.20.07
Recently, a Consumerist tipster sent in an internal memo from Macy’s explaining that the store was “flipping” 3.5 million inactive store accounts into Citibank Mastercards. The memo reads:
“Approximately 3.5 million inactive (24-48 months) Macy’s accounts have been selected to “flip” to the Citibank Mastercard. That means the customer will be sent a Citibank Mastercard to replace their inactive Macy’s card. “
Comcast's Official Water Jug Changing Policy
By 8.17.07
In today’s go-go economy, savvy companies know it’s important to draft official policies for a variety of circumstances and surprises that can crop up in the middle of a busy workday, clearly communicated and readily available.
Industrial Espionage Keeps Walmart's Prices Low
By 8.16.07
Walmart’s everyday low low prices are thanks to department managers sneaking into local competing Kmarts with price guns, scanning everything, and then setting all of their prices 10 cents lower, according to a former employee and current Consumerist reader Altered Beast…
Internal AT&T Manual For Handling All Kinds Of Customer Complaints
By 8.15.07
Here’s a direct port from the AT&T/Cingular internal database on how to handle complaining customers. These are the document every customer service rep in their call centers uses to deal with you when you kvetch. If you have an issue with AT&T, you can use this as a guide to see how they’re going to react to your various thrusts and parries, from simple billing and service issues to requests for cancellation and escalations to the Office of the President (gamely referred to by the acronym “OOP”)…
Best Buy Making All Service Departments Geek Squadified
By 8.14.07
If you love the great porn-stealing and privacy-invading services currently offered by Geek Squad’s in-store and in-home tech support, have cheer: Best Buy is rebranding all its service departments into Geek Squads, according to an inside source. They’re testing it out in the New York metro area in preparation for a possible nation-wide rollout.
FICO Removing "Authorized Users" From Calculations; Credit Piggybackers Scores Dropping
By 8.13.07
No longer will consumer credit scores be able to get a free ride on another’s credit report; FICO has removed “authorized user” accounts from their calculations.
