The Servicemembers Civil Relief Act (SCRA) is intended, in part, to help protect active-duty members of the armed forces from having their homes taken away by foreclosure, but as we’ve seen, this hasn’t stopped banks from ignoring the law and taking those houses anyway. Now comes a report that banks have recently uncovered hundreds of additional wrongful foreclosures on the homes of servicemembers. [More]
jpmorgan chase
Bank Of America, Comcast Among Familiar Names In List Of Least Reputable Companies
By 2.14.13
Once again, the folks at Harris Interactive have released their Reputation Quotient Report, which rates public perception of 60 highly visible companies. Regular readers of Consumerist will not be shocked to see which companies brought up the rear this year. [More]
Deadline For Foreclosed-Upon Homeowners To File Claim In National Mortgage Settlement Is This Friday
By 1.14.13
It took years to reach the $25 billion settlement between the nation’s largest lenders and 49 states, but affected homeowners were only given months to claim their piece of the pie. [More]
Chase CEO Admits That His Executives “Acted Like Children” Following Huge Loss
By 1.10.13
Remember last year when JPMorgan Chase lost billions of dollars in a matter of weeks? One might think that well-heeled, experienced executives at one of the country’s largest banks would have buckled down and faced the problem with a steel-like resolve. Apparently not. [More]
Data Shows Bank Of America Is Also Bad At Dealing With Credit Card Complaints
By 10.12.12
Earlier this year, the Consumer Financial Protection Bureau launched a complaint portal for people with credit card-related issues. Banks and card companies are not obliged to provide a happy ending to the complainant, but they are obliged to reply in a timely manner. And even with the bar lowered that much, Bank of America still manages to disappoint. [More]
Report: The Government Is Going To Start Busting Heads Over Money-Laundering At Big Banks
By 9.17.12
If big banks weren’t at the root of so many problems, maybe we’d be starting to feel the tiniest bit bad for all the trouble they’ve been getting into lately with authorities. But yeah, we don’t feel the slightest twinge of sympathy that regulators are reportedly about to start cracking down on a few big banks for money-laundering. [More]
Chase Customers: Did The Bank Ever Re-Open Your Closed Account?
By 9.13.12
Over the lifetime of Consumerist, we’ve written a number of stories about so-called zombie bank accounts, where a consumer finds out their closed account has been re-opened without their knowledge or approval, usually after some third party attempts to make a direct deposit or debit on the dead account. If you were a Chase bank customer and your account was resurrected from the grave, we’d like to hear from you. [More]
Banks Working On Linking Up Their Payment Systems To Make Person-To-Person Mobile Transfers Easier
By 9.12.12 — Updated: 9.8.16
The way younger generations are glued to their smartphones, there’s almost nothing they can’t do with the swipe of a touch screen. Old-fashioned things like writing checks or even paying a roommate with cash is such a bother to some, but yet transferring money to other people with apps hasn’t really caught on like the banking industry figured it would. That’s why the nation’s big four are discussing how they can link up their payment systems to make it easier for consumers to send money via mobile devices or even emails. [More]
Study Says 800K Homeowners Should've Avoided Foreclosure But Big Banks Messed It All Up
By 9.11.12
Getting a mortgage modification has been hard enough for homeowners, what with disorganized big banks not having enough well-trained people on staff to deal with the necessary ins and outs of the process. But a new study says that things should’ve been easier under the Home Affordable Modification Program and resulted in 800,000 fewer foreclosures than we ended up with. [More]
Chase Is Now Surprising People With Mortgage Adjustments
By 9.11.12
While we’ve seen many a story during the last few years of people stuck chasing their tail in an attempt to get a mortgage modification from their lender, some Chase customers are now finding out they’ve gotten a loan adjustment without ever having to lift a finger. [More]
Chase Won't Stop Calling For My Dead Mom Every Day At 4 A.M.
By 8.23.12
For the month of August, consumer advocate Christopher Elliott will occasionally be sharing some of the questions and problems he receives from readers. In this week’s case, Kimberly says a day doesn’t go by that Chase bank’s auto-dialing system doesn’t call her at 4 a.m. with automatic account notifications for her mother, who happens to have been dead for two years. Can anyone put an end to the hassle? [More]
Chase CEO Wants You All To Know "We Live In A Free. Fucking. Country."
By 8.15.12
Jamie Dimon is many things. CEO of JPMorgan Chase. Crusader for the rights of banks. Self-proclaimed “defender of the truth.” A living, breathing, F-bomb-dropping reminder that we don’t live in the Soviet Union. [More]
Chase Ordered To Pay $100M To Credit Card Customers For Boosting Minimum Payments
By 7.24.12
JPMorgan Chase hit up its customers for some additional cash back in 2008 and 2009 when it raised minimum monthly payments on many of its credit cards from 2% to 5%, and now it seems the tables have turned. As part of a class-action settlement over litigation brought by customers, the bank has agreed to pay $100 million to its cardholders for improperly boosting payments in order to generate higher fees. [More]
Chase To Disabled Veteran: Sorry For Making You Do All That Paperwork For A Loan We Don’t Offer
By 7.19.12
There’s nothing quite like slogging through tons of paperwork for months in pursuit of something very, very important, and then having the rug just pulled out from under you, is there? A disabled veteran says his bank, Chase, executed just such a disappointing move while he was trying to buy a home under a special Illinois loan program for veterans. [More]
Couple Sues JPMorgan Chase For Ignoring Instructions, Enriching Itself On Fees
By 7.16.12
In 2005, an Indiana couple sold their baking business for a nice sum of $6.5 million and turned to JPMorgan Chase to place that money in “safe and liquid investments.” But the investors say Chase deliberately ignored their wishes and put the millions into high-risk investments that also padded the bank’s coffers with “fees upon top of fees upon top of fees.” [More]
Lawsuit: I Listened To Chase About My Mortgage And Ended Up With No House And A Dead Husband
By 7.6.12
A Texas widow and her family have filed a lawsuit against JPMorgan Chase and others, alleging that their efforts to refinance their mortgage with the bank only resulted in foreclosure, heartache and her husband’s fatal heart attack. [More]
New Chase Devices In Stores Will Accept Payments From Mobile Phones
By 6.27.12
JPMorgan Chase is taking a step toward its mobile future with an announcement today that it’s started the process of equipping merchants with newfangled devices that will accept payments both from mobile phone signals as well as cards embedded with computer chips, and the traditional magnetic strips. [More]
Chase Sends Customer’s Entire Payment History & Personal Info To Complete Stranger
By 6.22.12
After three years of continual back-and-forth with a bank over a mortgage adjustment, one would think there’s nothing that bank could do to surprise you. And then it goes and sends documents containing information that even an inept ID thief could use to rob you blind. [More]
