Amid sinking sales figures, executive turmoil, and a seismic consumer shift away from traditional retail, J. Crew is staking part of its turnaround plan on… rethinking its print catalog? [More]
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J. Crew CEO Mickey Drexler Fires Himself, Will Remain Board Chairman
By 6.6.17
Two months after J. Crew sent its creative director packing, the struggling retailer has announced yet another shakeup in its efforts to turn things around: After 14 years on the job, Mickey Drexler will be stepping down from his position as CEO while remaining chairman of J. Crew’s board. [More]
J. Crew CEO Says It Was A “Big Mistake” To Bank On Elitist Image
By 5.24.17
As J. Crew struggles to compete in today’s tough retail world and avoid going bankrupt like so many other brands, the company’s CEO is admitting that he wasn’t quite prepared for how its high-priced image would fail to lure customers amid competition from fast fashion retailers with cheaper clothing.. [More]
J. Crew Eliminating 250 Jobs In Effort To Cut Costs
By 4.25.17 — Updated: 5.10.17
A few weeks after shaking things up with the abrupt exit of its creative director, more changes are afoot at J.Crew: The company announced today that it would be cutting about 250 jobs as it tries to cut costs amid struggling sales. [More]
J. Crew Could Be In For A New Look After Exit Of Creative Director
By 4.3.17 — Updated: 4.25.17
Times are tough for retailers, so stores are trying to shake things up. If, like J. Crew, you’re a clothing retailer that only sells your house brand, the exit of your longtime creative director might be a step toward turning around flagging sales. [More]
J. Crew Decides Trying To Sell Wedding Dresses Wasn’t Such A Great Idea
By 11.4.16
If you’re looking to score a great deal on a wedding dress, we hear there might be sales going on over at J. Crew, after the retailer announced it’s getting rid of its bridal business. [More]
J. Crew & Nordstrom Enter Into Symbiotic Clothes-Selling Relationship
By 8.29.16 — Updated: 11.4.16
When you’re a clothing line that also has a retail store, you tend to keep your apparel to your own stores. But when you’re a clothing line that could use some new blood, you might make a deal with a retailer that is also in need of an image boost. [More]
J. Crew Ending On-Call Scheduling For Workers In Its U.S. Stores
By 10.23.15
The list of retailers who have decided to end the practice of on-call scheduling has just grown by one more, as J. Crew announced it will no longer require workers to be available to work shifts on short notice at all its U.S. stores. [More]
J. Crew Will Launch Its Own Old Navy-ish Discount Brand
By 7.10.15
About twenty years ago, Gap Inc. started an interesting experiment: they opened some outlet-ish stores that sold clothes that might not be out of place in a Gap store, but were lower quality and at lower price points. The brand that I first encountered in a Gap outlet store in 1994 is now very familiar to consumers: Old Navy actually outsells its sibling Gap Inc. brands. [More]
NY AG Probing Gap, Target & 11 Other Retailers For Possibly Illegal On-Call Scheduling Practices
By 4.13.15
Over the past several years, companies that employ hourly workers in New York have come under scrutiny for a variety of practices, including not providing reimbursement for uniforms to requiring some work be performed off the clock. Today, the state attorney general’s office began scrutinizing another practice by major retailers: the use of on-call scheduling. [More]
Is J. Crew’s New Size 000 A Reaction To Vanity Sizing, Or Just Really Tiny Clothing?
By 7.7.14
Even the tiniest of the tiny women need clothes, too. J. Crew has answered the call for those who swim in a size 00 by offering the astonishingly small 000. But there might be more to the size than meets the eye. [More]
Think You Can Tell A $99 Wedding Dress From An $1,800 One?
By 5.24.13
Times used to be, you wanted to buy a wedding dress, you had to go to bridal shops boasting designer creations, with the prices to match. But now retailers are getting into the wedding game, providing cheaper options for customers. Target just threw its veil into the ring with its new line of bridal gowns starting at the low price of $99, which made us wonder — can anyone even pick out the less expensive gowns from their pricier counterparts? [More]
J. Crew Divides Rewards Points Between Me And Evil Twin
By 4.18.12
Julie has a secret evil twin with the same name. That’s the only possible explanation for why her favorite store, J. Crew, has decided to split her reward points between two different accounts, neither of which receives enough points to get actual rewards. She wrote to Consumerist not only to complain, but to find out whether there are other customers experiencing the same problem. [More]
Wells Fargo Tries To Predict The Future, Sucks At It
By 11.17.11
A few months before her wedding, Megan bought her bridesmaids’ dresses at J. Crew, and opened a store credit card account to get 20% off. She scheduled a payment through her bank, Wells Fargo, to pay off the balance, then panicked weeks later when she saw a large chunk of money leaving her bank account that she didn’t remember authorizing. She called to cancel, remembered what the payment was for, then canceled the cancellation. This led Wells Fargo’s fraud-flagging systems to believe that the next time Megan opened a store credit card and paid the bill, they should just go ahead and cancel the payment. [More]
J. Crew Replaces Dress Stained In Kindergarten Marker Mishap
By 5.13.11
Some of the stories of good customer service that we post are simply tales of good customer service executed by competent employees. These deserve praise, but don’t compare to true “Above and Beyond” consumer experiences. That’s what Jeremy’s family experienced from J. Crew after a terrible fate befell their daughter’s new dress (not pictured.) They called the store to see whether the dress was in stock so they could buy a replacement. Instead, J. Crew stunned the family by exchanging the damaged dress for a new one at no charge. [More]
Up-To-The-Minute Coupon Codes For Hot Sales
By 6.23.10
The deal aficionados on the FatWallet message boards have various discussion threads devoted to providing the most current coupons for a slew of stores. Rather then dig for them, here’s a master list of their official store coupons and clearance threads. Members routinely get rid of dead coupons and post new ones, so this is definitely one to bookmark: [More]
How To EECB J.Crew
By 3.17.10
Had a problem with an order or customer service from J.Crew and need to escalate your complaint? Here’s a list of e-mail addresses you should try when crafting your Executive E-Mail Carpet Bomb. [More]
VIDEO: Stores Caught Restocking Used Underwear & Lingerie
By 3.4.10
We try not to be too paranoid about the cleanliness of things we purchase. We’ll purchase used books, buy vintage clothing, drive pre-owned cars. But the “Ick Factor,” as it’s known in the world of science, jumps off the charts when it comes to used undies. But that’s exactly what NBC claims to have discovered at several retail stores. [More]
