J. Crew has a problem with their website. Whatever the problem is, it isn’t small. Meet Per, a J. Crew customer who tried to order some polo shirts and not only did he get the wrong shirts, the bill came with a shipping charge of $9,208.50. Per would like to return these shirts and not pay $9,208.50 in shipping, but he can’t manage to log on to J. Crew’s website.
j crew
J.Crew Apologizes For Bad Website, But That's All They Do
By 7.30.08
A dozen readers (and probably a couple of PR flacks) must have forwarded us J.Crew’s email today, in which the CEO and president of the company extend a mutual apology for the non-workingness of their “enhanced” website and call center. Oddly, the email simply asks customers to “bear with us” but doesn’t offer any discount or sale. Well, maybe they figured driving more traffic to a broken site would only make things worse.
J.Crew's New Website Does Everything Except Fulfill Orders Properly
By 7.14.08
Kimberly, a frequent J.Crew online customer, placed an order on June 30th for five items from their newly revamped website. In the past, writes Kim, “it usually takes 2 days at the latest for me to receive any shipment that is not backordered.” This time it’s been 2 weeks, and not only has nothing arrived, but the UPS tracking number they’ve assigned her order is invalid (it doesn’t even follow the UPS numbering style). The unhelpful J.Crew customer service rep told Kim that they had her correct address and to wait 10 days before calling back. In the meantime, one of the items has already been returned and refunded to Kim’s credit card—although about $200 worth of merchandise has still been shipped to some as yet undiscovered location.
