AnnoyBBYemp, who says he works for Best Buy, says the store has shifted its policy to determine employees’ hours based on commission. The workers who are best at pushing accessories, warranties and optimization will get to make more money. [More]
I’ve seen better buys actually
Geek Squad To Provide Yet Another Useless Service For 3D Televisions
By 3.20.10
HDGuru reports that Best Buy is at it again, charging innocent customers for truly unnecessary services. This time, they’re offering to sync your 3D glasses as part of a Geek Squad package to hook up your new 3D TV and Blu-Ray player. Sure, the connection services are logical enough, but the glasses sync thing makes no sense. Why? Because 3D glasses don’t need to be synced. [More]
My Best Buy Folds Receipts Lengthwise, Asks Me To Keep It In My Hand So Doorman Can Check It
By 3.16.10
When I was in kindergarten, my mom would sometimes pin a note for my teacher on my shirt. An Illinois Best Buy has apparently brought her on in a consulting capacity, given the condescending receipt-check policy Kim spotted there. [More]
Best Buy Doesn't Really Want To Sell Any $300 Headphones
By 3.6.10
Chris tells Consumerist that he wanted to exchange $300 for a pair of headphones, but Best Buy was uninterested in actually selling them to him. Which is odd, since we thought that was the point of this whole “retail” thing. [More]
A Best Buy Dude Lied To My Friend To Convince Him To Buy An iPod
By 3.2.10
Nathan says a Best Buy salesman lied about the amount of memory on the last iPod left in stock in order to get his friend to buy it. [More]
Best Buy Sent My Computer Away For Repair Without My Approval
By 2.10.10
Edward says Best Buy shipped off his busted work computer without letting him know, leaving him computerless for up to two weeks. While Edward admits he signed off on the possibility that his computer would be sent away, he wouldn’t have agreed to the service had he known parting with his machine was a likely prospect. [More]
Best Buy Tried To Overcharge Me For An On-Sale Gadget; I Regulated
By 2.8.10
Blake says he had to inform a Best Buy that the media player he wanted was on sale, and $30 cheaper than the sticker price offered at the store. He argued his case and to their credit, Best Buy staffers gave him the appropriate price. [More]
Best Buy Keeps Making Me Take Time Off Work So Tech Can Screw Up My TV Repair
By 2.5.10
Brian is dealing with a spell of terrible luck and/or incompetence in trying to get his HDTV fixed by Best Buy. He says a tech has caused him to take several days off of work, but has yet to repair his TV due to various bunglings. [More]
Best Buy: We Won't Replace Your Broken Netbook, But We Will 'Service' It
By 1.5.10
UPDATE: Best Buy has replaced the laptop. [More]
If You Want The One On The Left, Cough Up An Extra $100
By 12.28.09
Jesse found identical sets of Six Feet Under on DVD, one for $249.99 and the other for $149.99. The more expensive set was most likely a labeling error that would have been caught at checkout — after all, Best Buy sells it online for the cheaper price — but you’d have to be during to grab the set on the right and take it to the register. [More]
Great Best Buy Deal: Get Free Program Tweetdeck For Free
By 12.27.09
Matthew sent us this page from today’s Best Buy advertising flyer. They’re offering an amazing deal this week–buy a CD from certain Interscope musicians, and you can download Tweetdeck for iPhone absolutely free. Which would be a very nice deal if Tweetdeck weren’t already free. [More]
Best Buy's Buy Online, Pick-Up In Store Delays Made Me Regret Purchase
By 12.23.09
Rick thought he’d streamline his computer part purchase by snagging it at bestbuy.com and opting for in-store pick-up, skipping the hassle of digging around store shelves and cruising out of the store in a flash. [More]
Best Buy 'Optimized,' Raised Prices On Laptop Model I Wanted
By 12.16.09
The Mexican Reader tells us a Best Buy tale we’ve heard all too many times — He goes into a Best Buy to buy a computer, only to find he can’t buy the one he wanted at the advertised price because everything in the inventory has been “optimized.” [More]
The Most Alarmingly Typical Best Buy TV Buying Experience Ever
By 11.19.09
Reader David wrote in describing the level of customer service he got while spending $1,300 at Best Buy. It’s about what you’d expect. But… shouldn’t it be better? According to David, the salesperson didn’t know basic information, like how many inputs the TV had, tried to harass him into buying a $150 Monster Cable, and then made up some nonsense about the percentage of that particular model TV that came back for repair.
Woman Has Tried To Get Best Buy To Fix TV For 4 Months With No Luck
By 10.30.09
Kelli bought an HDTV from Best Buy, and the set broke in June. Now it’s almost November, and despite scads of phone calls and appointments, her TV is no closer to being fixed today than it was way back when.
Best Buy: That Laptop Isn't "Open," It's Just "Optimized"
By 9.28.09
Shopping for laptops in Missouri, Patrick noticed an odd, unwelcome feature — a sticker on the box, pictured, identified the computer as ‘optimized’ by the staff.
