A reader who works in the chargeback section of a major credit card company has just about had enough with people tossing around “chargeback! chargeback!” as the solution to every customer service problem. While it is a great tool, you gotta make sure you use it right. To help you do that, here’s our credit card company insider’s guide to the top 10 reasons why your chargeback will get rejected.
insiders
10 Confessions Of A Charter Customer Service Representatives
By 5.2.09
Did you know there isn’t a formal way to report a Charter cable outage, and that you’re entitled to a $20 credit if your tech is a single minute late for your appointment? These, and other fantastic tips to get faster, cheaper service from Charter, as told by a former customer service representative, inside…
Cracked Explains Why Tech Support Sucks
By 4.21.09
Cracked takes a stab at explaining why your calls to customer support inevitably lead to frustration. You’ll probably recognize your own experiences as you read their article, and learn a little about why being a customer service agent sucks so much, too.
Here’s What A Card Skimmer Looks Like On An ATM
By 4.19.09
[protected-iframe id="9b6e89c2a2d363ebc95643d071c6468b-40783744-40309798" info="http://digg.com/api/diggthis.php?u=http://digg.com/hardware/Here_s_What_A_Card_Skimmer_Looks_Like_On_An_ATM" width="55" height="82" frameborder="0" scrolling="no"]A lot of you have been asking to see what a skimmer looks like before it’s yanked off an ATM. Are they easy to spot or virtually unnoticeable? Our reader Timeus works for a bank and deals with this sort of thing every day, and he sent in the following photos. Enjoy.
Got A Verizon Installation Problem? Tell Us Where It Took Place
By 4.18.09
Might I make a suggestion for further Verizon Customer Issue articles? It would be helpful to know where the incident took place. As I’m sure you know, different parts of the county have different installation teams. Here in the New England region, installations are handled by real Verizon employees. Where in other areas, they contract installations to a third party that pass themselves off as Verizon. Also most regions have a VP email address for employees to help expidite such issues.
How To Shut Webloyalty Down For Good
By 4.7.09
A retail insider tells us why Webloyalty/Reservation Rewards stays in business, and how you can stop them by cutting off their juice at the source:
Take A Peek Inside A Netflix Mailing Facility
By 4.7.09
You might want to hum a little of the Mister Rogers’ Neighborhood theme song music as you click over to Boston.com to view these photos of what goes down at a Netflix facility. We like how they all wear red tees—they’re like Netflix elves merrily providing DVDs to the nation. (Maybe they just did it for photo day, though.)
Make Sure Your Replacement AmEx Gets Overnighted
By 3.23.09
Traditionally, AmEx will send you a replacement credit card via overnight, but an insider tells us that as a cost-saving move, they’ve been trying to cut back on this. If you have low-balance, low-usage or are not an annual fee payer, they might not offer the overnight right off the bat, or may even deny it. Our tipster says there are some key phrases you can use to make sure you get your card lickity-split:
Circuit City Basically Totally Done By March 8th
By 3.2.09
Looks like March 8th will be the last day on earth for many Circuit City stores. A reader saw a sign in a liquidated Circuit City that said the final day would be March 8th. Also, an insider saw a memo that indicated the “bulk” of the stores, 500 or so, would be closed on March 8th. The memo said stores are closing so early because “sales are ahead of schedule.” At this point in the liquidation cycle, “It looks like whatever hasn’t been picked through is starting to be actually decent prices” writes reader Will. “I scored an XM radio unit for 85 vs. about 110-130 on the net, and a Harmony One remote for 125 vs. 170 on the net.” However, he noted, “TV prices were still not cheaper than the internet.” So, it’s now safe to shop at Circuit City, just make sure to bring your internet price-checking devices.
Comcast's Official Make A New Pot Of Coffee Policy
By 2.27.09
From the archives, Aug 29, 2007 : In today’s go-go economy, savvy companies know it’s important to draft official policies for a variety of circumstances and surprises that can crop up in the middle of a busy workday, and ensure they are clearly communicated and readily available. [More]
Use Potato Chips To Report Bad Best Buy Employees
By 2.3.09
An insider tells us the best way to get back at a bad Best Buy employee is a bag of potato chips:
10 Confessions Of A Cash4Gold Employee
By 2.2.09
UPDATE 3: We did a feature investigative article on Cash4Gold, entitled, “The Article Cash4Gold Doesn’t Want You To Read.”
Sprint Closes Crappy Teleperformance Call Center We Exposed
By 1.30.09
Sprint is closing a call center we posted ex-employee accounts about that alleged on-the-scene drug use, sex, and theft of customer credit card numbers, among other infractions.
How Unscrupulous Food Manufacturers Manipulate Lab Tests
By 1.29.09
In yesterday’s Peanut Corp. post, our commenter microguy07828 left a detailed explanation of how food manufacturers sometimes play dirty when it comes to getting the lab results they want on a product. We though it deserved more visibility in light of yesterday’s accusation that the Peanut Corp. of America knowingly shipped tainted peanut butter. As microguy07828 puts it, it “happens more often than you would think.”
6 Liquidation Sale Tips From A Circuit City Employee
By 1.22.09
Sam, a reader who says he is a current Circuit City employee, writes in to offer his advice on navigating the liquidation.
12 Confessions Of A U.S. Bank CSR
By 1.13.09
A customer service rep (CSR) for U.S. Bank’s 24-hour banking hotline has stepped forward from the shadows to reveal 12 tips that can save customers money and time. Insider tips on how to get fees refunded, how “available balance” is a lie, and why you should demand the Portland call center when you have a fraud problem, inside…
Call Centers: Teleperformance USA Is A Cancer
By 1.5.09
“Thank you for holding, your call will be answered in the order it was received by an incompetent drug-addict whose training consisted of watching funny stuff on YouTube.” That’s the substance of this insider confession from a former trainer at Teleperformance USA, one of those outsourced call centers that turns your customer service call into the modern-day version of The Trial. Hear about the restroom sex, drugs sold on-site, and employees getting away with writing down and running off with customer’s credit card numbers, inside…
By 12.26.08
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Here’s a bittersweet elegy on airline travel. [New York Times]
