AT&T is very concerned that you know the TRUTH about the chat transcript from yesterday’s “AT&T Rep Wants To Die” post that we picked up after hit the front page of Digg. They say the screengrab is “doctored” and “fraudulent.” We say, who cares? It’s a hilarious online pass-around that any normal internet user would takes with a grain of salt. By the time we had picked it up, it was already old news. In any event, they provided us with the REAL conversation between rep Darlene and customer Robert:
call center
Sprint Closes Crappy Teleperformance Call Center We Exposed
By 1.30.09
Sprint is closing a call center we posted ex-employee accounts about that alleged on-the-scene drug use, sex, and theft of customer credit card numbers, among other infractions.
IKEA Employee Steals $400,000 In Less Than A Year
By 11.21.08
An IKEA employee who worked in a Baltimore-area call center has plead guilty to stealing almost $400,000 in less than a year. His motivation? “Pure greed,” according to his confession.
Massive Layoff At Dell Call Center
By 8.2.07
Dell’s Oregon based call center experienced a massive layoff this morning, according to KPIC. All of the employees were herded into a conference room and told that their positions had been eliminated.
NYT Notes AOL Manual Upload, Questions Raised
By 7.22.06
After we uploaded an AOL retention manual, AOL says “No Comment” to its authenticity in an article in today’s New York Times “What’s Online” section:
A Day In the Life of an Indian CSR
By 6.23.06
It’s easy to get frustrated by the Indian CSR on the other end of the phone. Feeding them your problems by telephonic umbilical to a far off, Curry-scented land, they can be alternately obsequious or surly, less than fluent or overly versed in corporate binder CSR jargon. And there’s nothing more insulting than one introduces himself as ‘Joe’ and starts talking about the local baseball team.
