It looks like a certain Des Moines magician/hand model will be able to afford a fancy new gold fingertip soon, or at least a gold-plated one, because he’s settled his lawsuit against Kmart and Martha Stewart Omnimedia for an undisclosed amount.
follow ups
Bealls Florida Says Amazon Confused Listings On 12 Piece Dinnerware Mini-Fiasco
By 3.26.09
It took a while, but Bealls Florida has sent us their official explanation for why people who thought they were buying 12 plates through an Amazon sale received just 1 earlier this month.
US Distributor Of 'Let The Right One In' Says They'll Fix Subtitles, But No Exchanges
By 3.25.09
After Icons of Fright pointed out that the US DVD and Blu-ray release of Let The Right One In shipped with oversimplified subtitles instead of the ones in the theatrical release, The Digital Bits contacted distributor Magnet Films to ask what was going on. Magnet responded that they’ll release an updated version clearly marked as having the theatrical subtitles, but they won’t exchange any current discs.
Sears Clarifies Craftsman Tools Warranty
By 3.25.09
Earlier this month, we noted how a reader was having trouble getting Sears to properly honor the lifetime warranty on his Craftsman tools. Now David Figler, a vice president of the company, has responded and said, “We stand behind the warranty—complete satisfaction—period.” Below is his email, and a portion of the memo he sent to Sears stores on the matter.
It's Real: Reader Receives His Tentacle Grape
By 3.19.09
Last week, we wondered whether Tentacle Grape soda was a real product or a funny/tasteless joke that had turned into a scam, since people had placed orders for it with real cash and had yet to see any product. A reader named Harley emailed us to say a box of the soda just arrived at his address today, along with a condom, naturally. Because that’s just classy. He adds, “I can’t comment on the taste as I haven’t yet tried it, but I don’t think I’ll be using the condom.” Click through for a bigger pic.
Brian Manages To Replace His Rusty Craftsman Sockets At Sears
By 3.16.09
When we broke off from our Sears Craftsman warranty saga last Friday, Brian had been told there were no replacements on tools that have rust on them, which wasn’t what Sears told us the last time we had warranty questions. Over the weekend, Brian found more evidence that Sears can’t get its warranty language straight. But there’s some good news, too: he dressed up a little, cleaned off the sockets, and went back to Sears. This time he got a different associate who seemed to have no problem swapping out the tools, and who never mentioned the supposed “three per day” rule.
EHarmony Reunites Customer With His Money, Apologizes
By 3.6.09 — Updated: 9.4.15
David, who we noted earlier this week was out an extra $140 because eHarmony decided to open a second account in his name, has written back with an update.
Comcast Fixes Customer's Modem Problem After Stinky Installer Man Disappears
By 3.5.09
Earlier today, Jessica wrote to us about her Comcast horror story: there was something that smelled terrible, and the smell was coming from inside her apartment! He also hooked up her replacement modem incorrectly, so it still didn’t work, then said he’d be right back and drove off forever. Luckily, she was able to steal enough wifi to send an email to Comcast, and as of now the problem has been resolved.
Customer Apologizes For Guitar Center Screw-Up
By 2.19.09
Mitch wrote to us last week to complain that he was sent a used guitar instead of the new one he ordered. Musician’s Friend and/or Guitar Center (they’re related) followed up with Mitch and corrected the mistake, but it turns out that Mitch was in the wrong on this one. Here’s his explanation for what happened.
TWC Apologizes For Botched 1-Cent-Movie Weekend, Offers Coupons
By 2.15.09
We totally exceeded the number by 3-times the amount. It was hugely successful. But a lot of people used it at peak times, which overloaded the system. For any inconvenience we caused for customers, we do apologize.
Musician's Friend Responds To Guitar Center Shipping Mix-Up
By 2.13.09
Bob Weibel at Musician’s Friend contacted us only a few hours after we posted Mitch’s story of the used guitar shipping screw up. He writes, “This kind of thing simply can’t happen, ever. We’ve tracked down Mitch’s order information and have been attempting to reach him on the phone to make things right.”
Office Depot Comes Through On Promised Gift Card
By 2.9.09
Last week, Jake wrote to us wondering why Office Depot hadn’t mailed the gift card they promised back in November. Someone from the company contacted Jake, and they all made up, and hugs, and happy Monday morning there’s a gift card in the mail heading Jake’s way now.
Virgin Atlantic Asks Complaint Writer To Be Taste Tester
By 1.28.09
The man who wrote the long, funny complaint letter to Richard Branson about the level of suck on his recent Virgin Atlantic flight has been asked to “come to the airline’s catering house next month, to help select the food on future Virgin flights.” Yeah, we know that it’s a publicity stunt, but an entertaining one. We hope the customer agrees, and hates the new food just as much. In fact, we wish he’d replace Toby Young on Top Chef; the dead hamster line would be a pretty good put-down on that show.
Sprint Clears Up 'Unlimited Messaging' Confusion
By 1.20.09
We got an email today from a Sprint representative addressing the confusion over just what “unlimited” means in their unlimited messaging package. If you recall, Erica says Sprint told her she would still be billed per message when sending pics or video, which runs contrary to the offer she signed up for. Now Sprint has officially responded that unlimited means no additional charges, and they’re investigating the matter. Below is their statement.
Pizza Time Manager Fires Employee Who Complained About Subfreezing Work Conditions
By 1.6.09
Well that was quick: the Pizza Time employee who told reporters that the store’s manager had shut off the heat and was making them work in a subfreezing store, was fired. This guy really is a terrible boss.
Delta Creative Settles With Artist Over Defective Paint Products
By 10.8.08
Remember Vickie and her defective Delta Creative PermEnamel experience? It ruined several of her pieces, not because she applied it incorrectly but because something was wrong with the product. It happens sometimes with products, no big deal. What was a big deal was the company’s CEO, Bill George, refused to approve a compensation payment that his employees had already agreed to with Vickie, leaving her with no choice but to contact a lawyer and write to us. It looks like Delta Creative and the artist have now resolved the issue, and she’s sent us a statement saying everything has been resolved to her “complete satisfaction.”
UPDATE: Rocky Mountain Chocolate Factory Corporate Office Apologizes For Franchise Owner's Refusal To Let Girl With Diarrhea Use Their Bathroom
By 6.24.08
Yesterday, we wrote about a mother whose five-year-old child had diarrhea and was refused bathroom access by a local Rocky Mountain Chocolate Factory. She emailed us today to say she received a call from the Chief Operating Officer of Rocky Mountain Chocolate Factory.
Kieffe & Sons Takes Back Apology For "Sit Down And Shut Up" Ad, Attacks "Blog-Lo-Dites"
By 5.31.08
Another update to the Kieffe & Sons “Sit Down and Shut Up” ad fiasco: The quasi-apology issued by the California Ford dealer on Wednesday was mandated by Ford Headquarters. Kieffe & Sons remains unrepentant, so to speak, and blames the imbroglio on “Blog-lo-dites.”
