Any readers here who work for CVS? Maya wants to know what’s going on with the Extra Care coupons that are printed at the bottom of each receipt. Lately the clerks at her local CVS stores have been tearing something off the bottom of the receipt before giving it to her, and the coupons are no longer there. Coincidence?
cvs
Consumer Crusader Sets Sights On DTV Coupon Tax Law
By 1.29.09
Remember Mary Bach? She’s the Pennsylvania woman who makes a hobby of suing retailers for not following her state’s tax laws. Well, this time she’s caught CVS charging sales tax on DTV converter boxes. Tsk, tsk.
CVS Raises The Creep Bar: Easter Treats In December!
By 12.31.08
Reader Bob sent in this picture from a CVS in Indianapolis. Those are reduced price Christmas decorations in the background, and in the center: delicious Easter treats!
CVS: 'Tis The Season… In October
By 10.30.08
Hey, there’s only one more day till the first of two holidays that no one cares about anymore and 1 month, 25 days till Christmas!
How To Reach Someone At CVS
By 9.10.08
An anonymous tipster sent us the following information today on how to reach the executive level at CVS. Remember, don’t use this to be a jerk to anyone—use it when you have a valid complaint that you can’t get resolved through the recommended paths.
CVS Employee Calls Customer A 'Fucking AIDS Freak'
By 9.10.08
His response was “Whatever, somebody needs to come deal with this because I’m about to go off…”
CVS Doesn't Like Kids
By 6.18.08
Lisa sent us a short angry email about her local CVS, and how it treats local teens. Her local store separates customers into two lines, and the line containing the 18 and under crowd is only allowed into the store two at a time. The store employees say it’s to keep down shoplifting. Lisa thinks it’s blatant ageism, and she’s avoiding the store from now on. Teens can be annoying, but did CVS cross the line in punishing all for the bad actions of a few? Read her letter and leave your comments, inside.
Walgreens Pill-Flipping Scheme Costs Taxpayers Millions
By 6.16.08
Thanks to an anonymous whistle-blower, a Walgreens pill-flipping scheme has been blown wide open, according to CBS. “Pill-flipping” refers the practice of pharmacies that purposefully switch Medicaid patients to more expensive versions of certain drugs for the sole reason of collecting more money from the government. Naturally, when this happens, taxpayers pick up the bill. Athough, Walgreen’s officially denies any wrongdoing they have agreed to pay the government more than $35 million. Details, inside…
NY AG Will Take Legal Action Against CVS & Rite Aid For Selling Expired Milk, Baby Formula
By 6.12.08
Back in March, New York Attorney General Andrew Cuomo’s Office started an undercover investigation into all major drug store chains in New York State. The AG’s Office uncovered what they describe as an “egregious” pattern of selling expired products at two chains, Rite Aid ad CVS.
CVS In Pennsylvania Keeps Pharmacy Supplies At Toasty 93 Degrees
By 6.10.08
A CVS in Cressona, PA has had chronic air conditioning problems “for over a year and a half now” according to the employee our tipster spoke with. Now Frank wants to know whether or not it’s safe to store so much medicine in such intense heat. It certainly goes against the storage instructions for a lot of meds.
CVS Accidentally Gives You Leukemia Drugs, Sends You To Intensive Care For A Week
By 5.22.08
You should always check to make sure the medicines you get are the medicines you’re prescribed. Dorothy Enriquez learned this lesson the hard way when she began taking the leukemia drugs that CVS gave her instead of her actual prescription. Not only did the pharmacy give her the wrong drug, but at several times the recommended dose for someone who actually has leukemia.
Why Is CVS Selling Year-Old Expired Eye Ointment?
By 5.17.08
Raghu wants to know why CVS sold her a bottle of Tears Naturale PM that expired last year. We’re all for pushing expiration dates, but not with year-old preservative-free medicine that is meant to stay in your eye overnight.
CVS Refuses Foreign ID To Buy "Plan B" Birth Control
By 5.5.08
Reader John and his friend Michelle found themselves in a situation where they needed to get “Plan B” birth control, also known as “the morning after pill.” They went to their local CVS in Hawthorne, CA. and met an uncooperative pharmacist who refused them access to the pills because Michelle only had foreign ID to prove she is of legal age. (18+) The pharmacist also refused John’s state issued ID with the reason that it could not be sold to man, however, the FDA’s website clearly says that Plan B can be sold OTC to a man or woman who is 18 or over. Find out what happened to John and Michelle, inside….
CVS Stole My $11.78, And Refuses To Give It Back!
By 5.5.08
Reader Julie ran into some trouble at the CVS when a cash register rebooted while processing her transaction and the employee, rather than voiding the messed up transaction, simply charged her twice. Julie writes:
CVS Underfills Your Prescription, Treats You Like A Junkie
By 3.26.08
CVS underfilled Shannon’s prescription and then treated her like a junkie when she complained. According to her email, after Shannon picked up her regular monthly batch of 60 Kolonopin pills, an anticonvulsant, she realized CVS only gave her 30. She called CVS and they insisted they gave her 60 pills. Shannon encouraged them to check their inventory, which CVS said was impossible. Shannon then asked them to fill one of the refills for the script. CVS told her that insurance wouldn’t cover more than 60 pills in 30 days. Shannon said that was fine, seeing as it’s dangerous to suddenly stop taking the drug, she would pay out of pocket. CVS then told her they would not do the refill “under any circumstances” and they would note her record for “drug-seeking behavior…”
CVS To Pay $36.7 Million For Improperly Switching Medications
By 3.18.08
CVS has settled a lawsuit that alleges the pharmacy giant improperly switched customers to a more expensive form of their medication in order to collect more money from Medicaid.
Want To Trade Sex For Pills? Head Over To CVS!
By 3.14.08
Ramon Bautista Juta, 54, of the first block of Trumpet Court in Perry Hall was charged with two counts of possession of narcotics with the intent to distribute, possession and distribution of a controlled dangerous substance, forgery of prescriptions and prostitution, police said. Juta had worked at the CVS in the first block of Compass Road in Middle River, police said.
CVS Apologizes For Horrific Customer Service
By 2.22.08
Rachael writes in with an update about her complaint with CVS.
