You don’t have to read the business pages to know that recent decades have resulted in massive corporate consolidation. Whether it’s air travel, wireless service, internet, banking, or eyeglasses, a number of industries have enjoyed such merger mania that only a few national competitors remain. [More]
customer service
FedEx Refuses To Believe Madonna Is Actually Madonna, Won’t Deliver Package
By 9.5.17
Madonna is perhaps one of the most easily recognized musician/actor/activist/whatever-else-she-does in the world, despite her frequently changing personas. But try telling that to FedEx. [More]
United Passengers Terrified After Pilot Warns They’ll Be Flying Through “Horrific” Storms And Tornadoes
By 8.25.17
Some passengers on a United Airlines flight this week heading for Newark were more worried they’d end up in Oz instead of New Jersey after they say the pilot warned them before takeoff that they’d be heading through some particularly nasty weather. [More]
Would You Video Chat With An Airline Customer Service Rep?
By 8.22.17
Sometimes you simply can’t get your frustration with an airline across simply by raising your voice talking to a customer service representative on the phone. Now you can look someone in the face via video conferencing — at least at Delta Air Lines. [More]
Same-Sex Couple Claims Server Told Them Sharing A Dessert “Wouldn’t Look Right”
By 8.22.17
Sharing a dessert with your dining companion is nothing new, but a same-sex couple in D.C. claims that when they asked their server for two spoons so they could split a sundae, they were told such a thing wouldn’t be possible, and doesn’t go with the “ambiance” of the restaurant. [More]
Baby Requires Medical Treatment After Overheating On Delayed United Plane
By 6.26.17
A Colorado woman says United Airlines and personnel at the Denver International Airport didn’t act quickly enough when her four-month-old son became overheated on a delayed flight and needed medical attention. [More]
CenturyLink Employee Says She Was Fired After Alerting CEO To Wells Fargo-Like Scam
By 6.16.17
Most of us have looked at a cable or phone bill and questioned a random charge we felt shouldn’t have been there. Usually this is an error, but a former CenturyLink employee claims that some workers at the telecom company were deliberately adding these charges to pad their sales figures. What’s worse, she says she was fired after bringing this possible scheme to the CEO’s attention. [More]
United Airlines Sorry About That Video Of Employee Shoving 71-Year-Old
By 6.14.17
As if United Airlines hasn’t had enough customer service issues to deal with this year, the carrier is once again apologizing to a passenger. This time, the company issued regrets for a nearly two-year-old incident that was thrust into the spotlight this week after a Texas man filed a lawsuit against the airline and two employees alleging he was injured when one of the workers pushed him to the ground during a confrontation that was caught on security camera. [More]
United Mistakenly Removes Carry-On Bag, Stranding Man At Airport For 20 Hours
By 5.25.17
A United Airlines passenger from New Zealand found himself stranded at a San Francisco airport for 20 hours this week; not because of weather, or mechanical issues, or any sort of attempt to reenact the 2004 Tom Hanks comedy The Terminal. No, his prolonged stay in airport purgatory was thanks to a United employee who mistakenly removed the man’s carry-on bag from his flight. [More]
Same-Sex Couple With 3 Kids Claims Southwest Denied Them Family Boarding Privileges
By 5.22.17
Two Florida dads traveling with their three children say that Southwest Airlines staff would not allow their group to pre-board a flight with other families traveling on the same plane. [More]
Customer Service Worker Gone Rogue Tells KFC, Pizza Hut Customers To Order Domino’s Next Time
By 5.16.17
If you’re going to fire a customer service rep, you need to make sure they can’t get back into your system and wreak havoc… like the former rep who managed to reply to dozens of emails from KFC and Pizza Hut, telling them the restaurants don’t care about complaints anymore, and to just “order from Domino’s next time.” [More]
United Apologizes After Agent Cancels Passenger’s Ticket For Recording Her
By 5.9.17
Another day, another story of United Airlines being horrible to its customers. Thankfully, this incident doesn’t involve anyone being dragged forcibly off a plane or being flown to the wrong continent. This time, United is apologizing to a passenger whose ticket was canceled after he used his phone to record his interaction with airline employees. [More]
United Airlines CEO Says More Changes Coming
By 5.1.17
Following an incident in which a passenger was violently removed from a flight, United Airlines last week unveiled a number of policy changes — including increasing compensation for bumping passengers, reducing overbooking, and providing more employee training — meant to ensure such incidents don’t happen in the future. Now, the carrier’s CEO says those changes won’t be the last. [More]
People Who Paid Thousands For “Luxury” Music Festival Stuck In The Bahamas After Event Falls Apart
By 4.28.17
For some, an outdoor music festival means portable toilets, camping, and braving the elements in the name of a good time with good tunes. But for music lovers who shelled out anywhere from $1,500 to $200,000 for a ticket to a “luxury” festival experience in the Bahamas that promised famous faces and fancy food, they were expecting a much more lavish experience than what reality provided. [More]
L.L. Bean Orders Delayed Up To A Week After Problem With Systems Upgrade
By 4.25.17
As if L.L. Bean hasn’t had enough problems getting its popular and often backordered duck boots onto the feet of customers, some recent buyers will remain bootless a bit longer as issues with a systems upgrade has forced the company to delay shipments. [More]
Delta’s Travel Woes Left Man’s Body Stranded For Days
By 4.11.17
A North Carolina family says Delta Air Line’s recent spate of cancelations and delays was particularly hard on them, as it left their late son’s body stuck in a cargo hold over the weekend. [More]
United Airlines CEO: Passenger Dragged Off Flight Was “Disruptive And Belligerent”
By 4.11.17
In a letter to employees late on Monday night, United Airlines CEO Oscar Munoz said he “emphatically” stands behind workers amid the uproar over videos showing a passenger who was forcibly pulled from a flight on Sunday by airport police, after he became “disruptive and belligerent.” [More]
Delta Throws Multi-Airport Pizza Party After Canceling 300 Flights Due To Weather
By 4.6.17
No one likes it when their flight gets canceled. But if there’s anything that can alleviate that annoying experience, it’s the healing power of pizza. Delta Air Lines knows this, which is why it hosted a multi-airport pizza party after canceling 300 flights. [More]
