customer service

Themarcogoon49

Baby Requires Medical Treatment After Overheating On Delayed United Plane

A Colorado woman says United Airlines and personnel at the Denver International Airport didn’t act quickly enough when her four-month-old son became overheated on a delayed flight and needed medical attention. [More]

KPRC

United Airlines Sorry About That Video Of Employee Shoving 71-Year-Old

As if United Airlines hasn’t had enough customer service issues to deal with this year, the carrier is once again apologizing to a passenger. This time, the company issued regrets for a nearly two-year-old incident that was thrust into the spotlight this week after a Texas man filed a lawsuit against the airline and two employees alleging he was injured when one of the workers pushed him to the ground during a confrontation that was caught on security camera.  [More]

Ben Kepes

United Mistakenly Removes Carry-On Bag, Stranding Man At Airport For 20 Hours

A United Airlines passenger from New Zealand found himself stranded at a San Francisco airport for 20 hours this week; not because of weather, or mechanical issues, or any sort of attempt to reenact the 2004 Tom Hanks comedy The Terminal.  No, his prolonged stay in airport purgatory was thanks to a United employee who mistakenly removed the man’s carry-on bag from his flight.  [More]

DieselDemon

Same-Sex Couple With 3 Kids Claims Southwest Denied Them Family Boarding Privileges

Two Florida dads traveling with their three children say that Southwest Airlines staff would not allow their group to pre-board a flight with other families traveling on the same plane. [More]

Sol Es

Customer Service Worker Gone Rogue Tells KFC, Pizza Hut Customers To Order Domino’s Next Time

If you’re going to fire a customer service rep, you need to make sure they can’t get back into your system and wreak havoc… like the former rep who managed to reply to dozens of emails from KFC and Pizza Hut, telling them the restaurants don’t care about complaints anymore, and to just “order from Domino’s next time.” [More]

Adam Fagen

United Apologizes After Agent Cancels Passenger’s Ticket For Recording Her

Another day, another story of United Airlines being horrible to its customers. Thankfully, this incident doesn’t involve anyone being dragged forcibly off a plane or being flown to the wrong continent. This time, United is apologizing to a passenger whose ticket was canceled after he used his phone to record his interaction with airline employees. [More]

jbjelloid

United Airlines CEO Says More Changes Coming

Following an incident in which a passenger was violently removed from a flight, United Airlines last week unveiled a number of policy changes — including increasing compensation for bumping passengers, reducing overbooking, and providing more employee training — meant to ensure such incidents don’t happen in the future. Now, the carrier’s CEO says those changes won’t be the last. [More]

Fyre|@WNFIV

People Who Paid Thousands For “Luxury” Music Festival Stuck In The Bahamas After Event Falls Apart

For some, an outdoor music festival means portable toilets, camping, and braving the elements in the name of a good time with good tunes. But for music lovers who shelled out anywhere from $1,500 to $200,000 for a ticket to a “luxury” festival experience in the Bahamas that promised famous faces and fancy food, they were expecting a much more lavish experience than what reality provided. [More]

Dave Seidman

L.L. Bean Orders Delayed Up To A Week After Problem With Systems Upgrade

As if L.L. Bean hasn’t had enough problems getting its popular and often backordered duck boots onto the feet of customers, some recent buyers will remain bootless a bit longer as issues with a systems upgrade has forced the company to delay shipments. [More]

lkarasawa

Delta’s Travel Woes Left Man’s Body Stranded For Days

A North Carolina family says Delta Air Line’s recent spate of cancelations and delays was particularly hard on them, as it left their late son’s body stuck in a cargo hold over the weekend. [More]

Audra Bridges

United Airlines CEO: Passenger Dragged Off Flight Was “Disruptive And Belligerent”

In a letter to employees late on Monday night, United Airlines CEO Oscar Munoz said he “emphatically” stands behind workers amid the uproar over videos showing a passenger who was forcibly pulled from a flight on Sunday by airport police, after he became “disruptive and belligerent.” [More]

@xiniapirkey|@chrislecraw

Delta Throws Multi-Airport Pizza Party After Canceling 300 Flights Due To Weather

No one likes it when their flight gets canceled. But if there’s anything that can alleviate that annoying experience, it’s the healing power of pizza. Delta Air Lines knows this, which is why it hosted a multi-airport pizza party after canceling 300 flights. [More]

(Lyman Green)

Cable Company Sends Refund Check That Bounces, Bills Customer Twice For Service He Doesn’t Have

When Consumerist reader Andy canceled his Time Warner Cable service back in November he expected to get a small refund. But he got more than he bargained for: a bounced check fee, followed several months later by bills for service he no longer had. [More]

Nexus 5X Owners Say Device Boot-Looping Kills Phones; Getting Runaround From LG

Nexus 5X Owners Say Device Boot-Looping Kills Phones; Getting Runaround From LG

Even in an age where you’re expected to regularly shell out hundreds of dollars on a new smartphone, you expect each new pricey device to last at least a year before becoming worthless. Yet, some owners of relatively new Nexus 5X phones tell Consumerist that their smartphones have unexpectedly been rendered useless. Making matters worse, the manufacturer is allegedly giving them the runaround, leaving them without a phone for months. [More]

Reddit

Verizon Sending All Non-Emergency Calls Made On Recalled Note 7s To Customer Service

Even though Verizon recently pushed out a software update that deliberately disables the recalled Samsung Galaxy Note 7, the company says thousands of subscribers continue to use their potentially dangerous devices. Now Verizon is deploying another tactic to block these Note 7 owners from using their phone — rerouting all non-emergency calls to customer service. [More]

terrypresley

Domino’s Worker Fired For Writing Racist Joke Inside Pizza Box

It’s one thing to ask for a funny joke to go along with your dinner delivery, but when one customer received a pizza box with a very unfunny racist comment written inside, a franchise owner in Massachusetts says he fired the worker responsible. [More]