On her blog, this former AOL call center team manager describes the the pleasure of overseeing some simply delightful underlings.
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Soldier in Iraq Shoots Crappy HP Printer
By 9.11.06
Loosely in honor of 9/11, here’s an American soldier in Iraq expressing his dissatisfaction with an HP printer. With his automatic rifle. According to the original post on Break.com, after they sent this in to HP, they received a free new printer in return.
Other Side Of The USAA Phone Line
By 9.8.06
Here’s what’s happening on the other side of the phone line when you call into customer service with your inane questions…
Get A Human With Bringo. Maybe.
By 9.7.06
Good old Adam Pash over at Lifehacker wanted to make sure everyone here knew about Bringo, a service that calls customer service for you, automatically navigates the phone tree and then calls you back when they’ve got a human on the line.
Verizon 100 Free Anytime Minutes Only For Certain Special People
By 8.28.06
Inspired by our Verizon 100 Free Anytime Minutes investigation, George called up to try and apply. He’s got two Verizon accounts and pays at least $200, so he should be eligible, right?
Even TWC’s Customer Service System Is Broken
By 8.22.06
Beth writes in that her Time Warner cable connection isn’t working and they have her account info so bungled that the system won’t even let her connect to a (most likely, incompetent) operator.
UPDATE: Empire Who’s Who Service Gets Imperial
By 8.21.06
Previously, a reader wrote in about how hard it was to get a refund from Empire’s Who’s Who, a business contact directory. Many of our commentors said the best way was to dispute the charges with the credit card company. Today, another reader writes that all it took for her was the THREAT of doing so.
TWC L3 Rep Responds to Consumerist Posts
By 8.8.06
A self-identifying Time Warner Cable Level 3 rep calls bunk on our story, HOWTO: Get Actual Customer Support From Time Warner Cable.
Sprint Charges Customer For Calling His Own Voicemail
By 8.8.06
Everyone in America can call Chris’s Sprint voicemail for free, except for Chris. He gets charged for it, and in fact, doing so made him go over his airtime minutes.
Calculate Your AOL Retention Bonus!
By 8.7.06
An exciting add-on for the World of AOL Retention game, The Bonus Calculator!
TWC Blacksout
By 8.7.06
Richard called Time Warner Cable to ask when his service would be restored. The rep wouldn’t tell him specifically, or stray from her script, including the part where she upsells him…
Is it Legal To Record Your Own Customer Service Calls?
By 8.4.06
Whenever we talk about recording customer service calls, someone always chimes in about wiretap laws. While far from being lawyers, we think it’s okay and here’s why.
HOWTO: Record Phone Calls
By 8.4.06
This may not be the best or the cheapest way, but this is how we record our customer service calls, without ever going to Radio Shack.
HOWTO: Get Actual Customer Support From Time Warner Cable
By 8.3.06
After three months without internet and numerous failed calls to Time Warner Customer support, Mike happened to overhear a rep mention the term “L3.”
NONUPDATE: Cingular Wants to Yank Docs
By 8.2.06
Since Cingular legal counsel sent us a note Friday demanding we call and take down some internal documents, nothing has happened. They told us to call. We didn’t call. Instead, we insulted their note. Other sites picked up and popularized the story. Nary a further Cingular peep. Not even a full cease and desist. Sigh. We feel a little left at the altar.
