Acambras got her Citibank APR dropped from 13.99% to 2.99% just by asking.
csrs
Joey The Customer Service Rep’s Guide To Online Shopping
By 10.20.06
Hi, my name’s Joey, and I recently escaped a soul-crushing job doing Sales Support over the phone for a computer, fruit and electronics company. Many of the calls I fielded were from people who were in situations that were 100% our fault, but I noticed that the majority of the issues I solved were completely preventable because many consumers did not realize how much information was available about their purchases before they clicked “Place Order”. So, with what I know will be a hellish shopping season for both my former associates and former customers fast approaching, I decided to put together a short list of broad guidelines that could prevent a number of the problems consumers encounter.
Get A Human Quicker By Pretending To Speak Spanish
By 10.19.06
Here’s a great hack for getting to a telephone customer service rep quickly: fake that you speak Spanish.
Dell Curse-Laden Answering Machine Message
By 10.16.06
UPDATE: New version with more subtitles, better audio and timing.
US Bank Is A Liar
By 10.13.06
Sick of paying annual fees, Steve wanted to get out his NWA WorldPerks Visa Signature Card he had going on with US Bank.
Old Mutual’s Funtacular Take On Customer Service Week
By 10.9.06
This is how Old Mutual, a financial services company, participated in last week’s celebration of customer service. Nothing says we value your contributions to enhanced customer care like a goodie bag!
Yay For Scrubbing Bubbles!
By 10.9.06
The Scrubbing Bubbles Automatic Shower Cleaner is supposed to be your special shower friend. You hang it in the shower, press a button and it spreads cleansing fluids all around, getting rid of and keeping away mildew and grime.
National Customer Service Week Topped With Nacho Cheese
By 10.6.06
Charity Sarabosing does got a first place trophy for customer service. And some carts came around to her cubicle and gave her free nachos AND a sundae!!! AWESOME!!!
Burning Macbook Adaptor Porn.
By 10.6.06
It’s bad enough that the laptop started to burn on Adrian’s bed while he was in it… [More]
Cox Outsources 411 To Filipinos
By 10.5.06
Cox has outsourced their 411 service to the Philippines, a frustrated San Diego consumer complains. “Bear” finds the operator’s accents difficult to understand and claims they, “don’t understand the intricacies of the English language.”
Extremely Irate Building Manager Screaming For Elevator Repair
By 10.4.06
Kudos to the customer service rep for remaining completely cool and professional the whole time (a study in contrasts).
Suck My Pricematch, Chase Bank
By 10.4.06
It certainly didn’t help John’s mood that before reaching the specialist, Chase suspended his account. Chase stopped service because John called in from an “unrecognized number” (his office line) and was disconnected mid-department transfer. [More]
Bangalore Kneecaps Children’s Call Center Job Prospects
By 10.2.06
- “NEW DELHI — More than 100,000 English-speaking children in Bangalore, India’s information technology capital, will soon have to switch to schools offering lessons exclusively in a regional tongue following a crackdown on more than 2,000 English-language institutions in the state of Karnataka.”
We Enjoy Getting Starbucked
By 9.27.06
This is the free $5 Starbucks card we received today. We got it for calling up Starbucks twelve days ago and pretending to be heartbroken about their inability to honor the free iced coffee coupon they accidentally emailed around the world.
Verizon Wireless: “You’re All Wet.”
By 9.22.06
Katy calls Verizon Wireless when the screen on her Motorola RAZR breaks for no reason. The CSR tells her she must have gotten it wet. Katy points out that for this to have happened, an unprecedented miracle would have had to occur, in which her purse’s contents suddenly transmuted to liquid then immediately transmuted back. They strongly insinuate she’s lying.
AudioEdit: Getting Five Starbucks
By 9.15.06
According to Meredith, the free coupons had to be nulled because they were “tampered with.”
Hey Comcast! Where’s The Hockey?
By 9.15.06
Hey, it’s almost hockey season. And the temptation of vicariously thrilling at four months of ice fights would be enough for even the most hearty Consumerist to set aside their health disdain for Comcast and sign up for their NHL Center Ice Package.
