This formula has generated fierce loyalty among both shoppers and workers while rewarding long-term investors…the company also has managed to make discount shopping fashionable for affluent Americans by offering fine wines, books and big-screen televisions at low prices, and staples such as paper towels and razor blades in bulk.
costco
Is Costco "The Anti-Walmart"?
By 2.22.07
Customer Satisfaction At All Time High
By 2.20.07
University of Michigan’s American Customer Satisfaction Index (ACSI) increased to an overall 74.9 score out of 100 in the fourth quarter of 2006, its highest level since the survey first started in 1994. That’s a gain of almost 2 percent from the previous year and a 0.7 increase from the previous quarter.
So who is winning and who is losing?
Costco Accepts Return of Swimming Pool Intended for Pet Penguin
By 12.13.06
I provided my receipt and got my money back.
EXCLUSIVE: Costco To Make Return Policy Stricter?
By 12.9.06
Costco is making its liberal return policies stricter, according to a little birdy. Previously, you could return anything, except computers, at anytime, with or without a receipt.
Receipt Checking Is For Pussies
By 11.30.06
David Pelfrey never lets Costco check his receipt. He always gets away with it.
Is Costco Executive Membership Worth It?
By 11.28.06
The value of Costco membership may be contentious, but what about a Costco Executive Membership? The upper echelon offers 2% Cash Back, as well as a slew of discounts on insurance, small business services, check printing, and more. Here’s MyMoneyBlog’s take:
Ask The Consumerist: Do I Have To Let Stores Check My Receipt?
By 11.25.06
Reader Carlton writes in with a query:
Where You Love To Shop
By 11.21.06
“Readers who bought electronics products online were happier than those who bought at stores. That was the case for every product category we have data about. It proved especially true for digital cameras, audio gear, camcorders, DVD players, and digital video recorders. The top overall e-tailer was Crutchfield, closely followed by Costco.com, BuyDig.com, Amazon, Buy.com, and JR.com.”
Costco Customer Leaves With Someone’s Fist Dangling From Orifice
By 4.12.06
We’re not even going to parse what the imagery in this post’s title means. But it’s a line in this customer service tale from Brian.
What is the Legality of Retailers’ Post-Sale Spot Checks?
By 1.11.06
try to leave the store. They try to FORCE everyone to stop and have their receipts & carts checked before they leave the store. I cannot tell you how much this bothers me. Once I pay for my merchandise, it is MINE – I own it! If they want to check my cart or my receipt, they need probably cause to detain me – otherwise it is illegal search & seizure. They want me to wait in one line for 30 minutes to check out, and then wait another 5 minutes to have some lackey check my receipt? FORGET IT! I have complained about this repeatedly to the store manager. They claim it is to make sure that I haven’t been “over-charged” for anything. But after some argument, they admit it is used to keep tabs on their employees, and make sure that the checkers are actually scanning all items. Is that my problem? Nope! And I refuse to be have my civil rights violated because they don’t trust their employees.
This sounds like a job for an attorney or someone who has had at least one cup of coffee, but Kaje raises an interesting point. How can stores legally search your bags or cart after you’ve paid for an item? Doesn’t the ownership of the goods transfer once you have been given the receipt or bill of sale? Wouldn’t refusing a search on their property lead to, at worse, an ejection from the premises? (You know, like, ejected all the way out to your car so you can drive home?)
