We received several complaints and consumer stories in the past few days that, while heartfelt, weren’t epic. Ergo, we put them all together into one package and post them after the jump.
complaints
Google Hates Public Library’s Blog
By 4.3.06
- “I read with amusement your recent piece on the rapid resolution of the google blog deletion, since of course blogger kills blogs every day (just browse the blogger support google group for head counts). One of the kill tactics that is especially swell is their spambot. Now I have no sympathy for true splogs and I appreciate that they’re trying to combat this. But as our small public library just found out, spam isn’t all they’re killing.”
Zgallerie Zsucks
By 4.3.06
After all the hassle he went through in getting a mattress frame, Steve really doesn’t like the Zgallerie interiors store.
Like a Good Neighbor, State Farm is There With a Rebuttal #2
By 4.3.06
On Friday, a State Farm agent wrote in to rebut some remarks a reader made about feeling extorted. We posted his letter, which started off a dig at competitor Progressive by noting that its CEO, Peter Lewis, was a marijuana proponent.
Customer Service Coming Back Home?
By 4.3.06
According to a report by a former Amazon.com customer service worker, the giant e-retailer moved their customer service call centers back from the peacock feather of the Orient.
Bite Taken out of Apple’s Customer Service
By 4.3.06
Star found a $4,000 camera on sale for only $2000. After a few shopping cart hijinx, Apple refused to sell the camera to him.
Don’t Want No Uggs
By 4.3.06
Showcasing a penchant for dorky punnery and thereby winning our hearts, Kelley writes:
UPDATE: Stolen FedEx Package
By 3.31.06
Last week, we wrote about a woman whose Tivo she ordered through HDEasy was missing from her doorstep after being delivered by FedEx.
Confessions of a Former eHarmony Worker
By 3.31.06
An ex eHarmony.com customer service rep and atheist wrote in. She reveals more about the matchmaking site’s inner workings, including the old guy who sat behind her with a bible on her desk.
eHarmony Discriminates Against the Bibulous
By 3.31.06
Here’s another way to get into eHarmony’s secret love club.
Like a Good Neighbor, State Farm is There With a Rebuttal
By 3.31.06
Back in February, Harry wrote a complaint about feeling extorted by State Farm.
More eHarmony.com Discrimination Victims
By 3.31.06
Online dating site eHarmony.com does not want Tamsem (pictured) as a member. Based on its extensive personality profile, eHarmony found her unsuitable for any of its tens of thousands of members.
University of Phoenix and Chase/Bank One Lose $828
By 3.31.06
What do you do when the University of Phoenix, your credit card company, and now-conjoined entity of Chase/Bank One can’t figure out where your $828 tuition refund went? We have no idea, and neither does reader Stefan M. But writing us is probably a pretty decent start.
Verizon Porks Leaving Customer One Last Time
By 3.31.06
It isn’t so much the incompetence, the obfuscation, the confusing pricing plans, the high prices for absolutely base minimum support. Those things annoy us here at the Consumerist, but at this point we’re almost stoically resigned to them as immutable physical laws. No, what really elicits the wailing and gnashing of teeth here is just how easy it would be for most companies to do the right thing and just how rarely they ever do.
DirecTV Expects Consumers to Pay to Ride in Black Hole
By 3.30.06
J.C.’s TV started flashing black every so often, like a very slow and annoying strobe. His phone calls to his cable service provider, DirecTV, earned him several unfulfilled promises but no results.
UPDATE: Chase/Bank One Merger Super Fun For Customers
By 3.30.06
Earlier, Sharon complained how the BankOne/Chase merger messed up her online banking. Despite several calls to the customer service, she was unable to fix her problem.
Chase/Bank One Merger Super Fun for Customers
By 3.30.06
This week, Chase and Bank One merged their on-line systems. Birds shivered with glee. Stroboscopic dew drops danced on kittens claws in exultation. And Bank One customers got jacked like a cheap trick on Colfax Ave.
