Earlier, Sharon complained how the BankOne/Chase merger messed up her online banking. Despite several calls to the customer service, she was unable to fix her problem.

She’s in luck. We’ve got the dope on how to do it.

Tom, another Bankone customer affected by the merger writes he’s had no problem linking accounts and managing his bills and finances through Quicken. That’s after he followed these instructions, found on the Chase website.

Download the instructions,
here. [pdf]

“I was as leery as the next person when I found out the two online services would be ‘merging.’ I also use Quicken and was almost sure that my last four years of perfectly maintained transactions would go to hell in a handbasket once I started using chase.com,” he says.

Since following the instructions, Tom says he has, “successfully downloaded all of my transactions, for free, all week long.”

Now, why couldn’t any of the four different customer service representatives direct Sharon to that same info?

UPDATE: We are stupid. These are the very same instructions that Sharon referred to in her email. But the system only got activated after clicking the $10 a month option. She now waits to see if she will be charged for that. Sigh. Reading is hard.

Previously: Chase/Bank One Merger Super Fun for Customers

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