John is in Bolivia. His money is not, thanks to Wells Fargo incompetence that has him making $10 phone calls to executive customer service and his friend wiring him thousands of dollars. [More]
complaints
Insurance Covers Meds If Your Kid Is Clumsy, But If He's Autistic, He Owes $24,000
By 3.24.10
Nine-year old Nico owes $24,000. If he was just clumsy, he wouldn’t, but because he’s autistic, he’s got to cough it up, according to the insurance company—and the collections agency that keeps calling him every day. [More]
Don't Count On That Rebate From MSI
By 3.22.10
My advice on mail-in-rebates is to ignore them when you’re trying to decide on a purchase. They take too long to receive, during which time you’ve paid a higher amount on the product. Even worse, it’s easy for a company to deny a claim and refuse to cooperate with you, and it’s hard for consumers to get misbehaving companies to play fairly. [More]
"The Woman Next To Me At Eat'n Park Kept Kicking An Old Lady!"
By 3.22.10
What should you do when you witness someone abusing someone else, but you’re in a retail establishment and the management won’t help you? While eating at an Eat’n Park last week, Myriad claims she watched a young woman repeatedly kick the elderly lady sitting with her, and when Myriad tried to intervene the girl threatened to punch Myriad in the face. Myriad says the manager refused to cooperate, only repeating that he knew the girl and that she was “very nice.” [More]
Thrifty Charges You For Gas Even Though You Returned It Full
By 3.17.10
Manny returned a rental car full of gas to Thrifty, yet they still ended up charging him $12.67 to top it off. Even after several days of escalating, they have yet to refund him his cash. [More]
Comcast's Sarcasm Detector Is Broken
By 3.16.10
As this chat transcript shows, Comcast does not have the necessary bandwidth to detect sarcastic remarks. [More]
Update: Armed Guards Fail To Squash US Air 1922 Passenger Revolt
By 3.16.10
Armed guards tried to quell an uprising yesterday among the passengers of US Airways flight 1922, who have been stuck in Costa Rica since their flight got canceled Saturday afternoon. The guards failed. [More]
Update: Greetings From USAIR Flight 1922, Stuck For 24 Hours In Costa Rica
By 3.15.10
Paradise is great, but not if you’re trapped in it. Dan and his fellow passengers on US Airways flight 1922 were supposed to leave Costa Rica yesterday at 2:55pm. So far, with their broken plane awaiting a part, that hasn’t happened. Let’s check in on the front lines… [More]
Humana Won't Let You Cancel Your Insurance Because Your Signature Doesn't Match Your Signature
By 3.15.10
I got cocky. I thought after several emails with a Humana communications person and a story on Consumerist, the insurance company would surely relent and let Dean’s father, Thomas, cancel his unnecessary supplemental Medicare insurance. Nope. After all our efforts, Humana called Thomas only to tell him, once again, that they won’t let him cancel. This time, because they say the signature on his request form doesn’t match the signature on his policy. Which is odd, because Thomas is the one who signed both. [More]
Kroger Band-Aid Causes Flesh Wound
By 3.12.10
Band-Aids are supposed to heal wounds, not cause them. But Derek’s run-in with a Kroger brand Band-Aid left him bloodier than when he started. [More]
American Airlines Charges You $317 To Not Take A Flight
By 3.11.10
If you think the state of flying is abysmal, consider the cost of not flying. Paul has, and has determined it’s $317. That’s how much American Airlines wanted to charge him for not getting onboard. [More]
Deceptive "Just Energy" Salespeople Cruising Brooklyn
By 3.10.10
Reader Dan reports that salespeople from the “Just Energy” ESCO are going around his Park Slope neighborhood, banging on doors and incessantly ringing doorbells. Their opening gambit it to say they’re there to “make sure every bill payer in the house is signed up for the ConEd and National Grid price protection insurance program.” A warning by the Citizens Utility Board says the company routinely poses as representatives of other energy companies… [More]
BBB: You Complain A Lot, Especially Against Cell Phone Companies, Banks
By 3.9.10
People stood up for themselves and went to the Business Bureau 10 percent more often in 2009 than they did in 2008, according to BBB’s figures, which also say complainers focused their ire on cell phone companies and banks. [More]
BoA So Messed They're Incapable Of Taking Your Money
By 3.5.10
It’s a real junkyard over there at Bank of America. We have yet another complaint about their online system being so jacked up that it won’t even take your money. That’s the last thing you want to happen when you’re trying to pay your mortgage in these foreclosure-happy times. Jason has already escalated to the executive office, and they still suck. [More]
Banquet Spaghetti Meatballs Box Vs Reality
By 3.2.10
On the left is a box of Banquet brand frozen spaghetti and meatballs. On the right is what is inside. Disappointed at the lack of visible meatballs, reader reader Sonia snapped the photos and sent them in. On the one hand, that’s what you get for eating $1.00 Walmart frozen pasta and meatballs. On the other, well, couldn’t they have left at least one in? [More]
New Song Tonight From "United Breaks Guitars" Guy
By 3.2.10
Tonight at 7:30 Eastern the third and final installment in the “United Breaks Guitars” music trilogy hits the streets in a live webcast release party. As you wait for that latest hot joint, relive the magic and catch up on the story of the country singer who watched in horror from their airplane as baggage handlers tossed around his Taylor guitar on the tarmac and broke it, by watching the first two videos: [More]
