When the battery on your new phone blows up in your back pocket, or the hood of your car just flies up while you’re driving down the highway, or you find out your bank has opened three credit card accounts in your name, or you get bumped from your flight to make room for an airline employee… you’ve got every right to complain. But if you want your complaint to be heard, there are some best practices for presenting your case. [More]
complaint letters
This Wizard Will Help You Write A Complaint Letter–No, Not That Kind Of Wizard
By 7.23.14
Do you need to write a complaint letter, but don’t know where to begin? As long as you can type a few facts in a box, you can produce a simple, classy, and easy-to-read complaint letter that should get the job done. [More]
Here’s A Sample Complaint Letter For When You Don’t Know What To Say
By 7.21.14 — Updated: 5.23.17
It’s hard to know where to start when writing a complaint letter. If our inbox is any indication, this difficulty manifests itself in free-form rants and confusion about what to say. It doesn’t have to be that way: simply stating the facts and explaining why the company should help you is enough. If you aren’t much of a wordsmith, Consumerist is here to help. [More]
Write A Complaint Letter Like A Pro
By 10.5.11
There’s a difference between complaint letters that make you feel better and ones that get results. Here’s how to write the latter. [More]
Complaint Contact Info For Most Major Companies
By 7.28.11
If you have a complaint and want to know where to put it, besides the place where the sun has not been seen for a while, the Federal government’s Consumer Action Handbook’s has an online address book to help point you in the right direction. [More]
Fighting For A Working HP Laptop For 8 Months
By 7.25.11
Try as they might, HP just seems to be incapable of getting David’s repair right. When repairing his wireless card that was damaged in a previous repair, they broke the motherboard. Fixing the motherboard, they broke the screen connector. And so on. Even the replacement computer they gave him started to fail, and then they failed at fixing that correctly. This ridiculous dance has been going on for 8 months. [More]
Sprint Tries To Convince You Your Phone Sucks, Not Their Tower
By 6.14.11
Cal is at his wit’s end. After the third service outage in the past three months and going through the laundry list of troubleshooting procedures, an upper-level Sprint tech assured him there was no problem with the towers near his house. It was his phones. But when he drives just a few miles away, the signal is perfect. Then when he returns to within 250 meters of the towers near his house, his phone goes into roaming. He’s sick of the runaround and just wants Sprint to fix the towers. Here is the letter Cal wrote Sprint CEO Dan Hesse and several other top Sprint execs: [More]
Eugene Mirman Reads His Letter To Time Warner Cable
By 6.1.11
This is a video of comedian Eugene Mirman doing a dramatic reading of his complaint letter to Time Warner Cable that he paid for to have published as a full-page ad in a couple of local papers in Brooklyn. In the preamble, he helps to explain why, as several of you pointed out, the letter came off as rambling and discursive, as opposed to the more straight-shooting approach we usually advocate here. “I could write them an angry letter and someone would get it and think I was crazy,” he tells the audience. “I didn’t want that. I wanted them to know I was crazy.” [More]
TWC Responds To Comedian Eugene Mirman's Complaint Letter
By 5.27.11
Time Warner Cable has responded to the complaint letter published by their customer, comedian Eugene Mirman, as a full page ad in several papers. [More]
Customer Takes Out Ad In Papers To Publish Complaint Letter To His Cable Company
By 5.27.11
A Time Warner Cable customer decided to express his frustration with the cable company in a unique way, by running his complaint letter as an ad in several papers. That man was Brooklyn comedian Eugene Mirman, who is also the voice of Gene Belcher on FOX’s Bob’s Burgers. Here is that letter: [More]
What Mailing Method Should I Use For The Best Paper Trail?
By 4.4.11
So you’re involved in a dispute and you want to make sure that your well-crafted complaint letter is mailed in a way so that it’s indisputable that your recipient got it. What’s the best way to shoot off your epistle? Certified? Signature delivery? Wrapped around a brick? Nay. [More]
Q: "Currently Receiving The Washington Post?" A: "Currently, I'm Trying To Have My Supper"
By 9.7.10
This is pretty much the perfect reply to an annoying telemarketer, and the perfect complaint letter to send when he cusses you out. [More]
I Wrote This Letter To Stop Walmart From Killing Cats
By 4.26.10
Glennda forwarded us a letter she sent to a Florida Walmart that she says is going to kill a gang of feral cats who have been camping out in the store’s garden section. [More]
Man Receives Ticket While Walking From Car To Parking Meter
By 4.5.10
This image, currently going crazy on reddit, speaks for itself. We hope it is real, but also hope that it isn’t. Ya know? For humanity’s sake? Or at least the City of Melbourne’s sake… [More]
Amusing Complaint Gets Wild Wings To Fix Tiny Wings
By 3.16.10
There are many kinds of complaint letters. I like the funny ones the best, like Tracy’s. Usually a nut for Wild Wings Lunch Buffet’s wings, she was sorely saddened to get a plate of “micro wings” foisted upon her. And instead of celery and dressing – tater tots! Tracy dashed off an amusing complaint letter, and they actually investigated it and will be fixing the wing deficiency! [More]
Email Sprint's Lawyers
By 2.24.10
If for some reason you feel compelled to contact Sprint’s lawyers, here is their email address: office.general.counsel@sprint.com [More]
8 Ways To Make Sure Your Complaint Letter Will Be Ignored
By 2.3.10 — Updated: 11.1.12
You’re mad, you’re annoyed, or you’ve been ripped off. So you decide to take action, and open up your word processor or e-mail client to write a complaint letter. But that doesn’t mean you actually want anyone to take you seriously, or to help you. Follow these tips to make sure your complaint goes nowhere near anyone in power. [More]
How Can I Write Great Complaint Letters?
By 12.18.08
Nancy asks, “I’m preparing to send a letter to Nissan’s customer service about a horrific experience I had at my local dealership. Do you have any pointers about tone or what specifically to include so that I know my letter will be taken seriously?” Great question!
