When the Lenovo laptop Rick ordered for his college-bound daughter was super-duper delayed in arriving and he hadn’t heard anything from the company, he did the opposite of an EECB (executive email carpet bomb). Instead of blasting his complaint to every single executive he could find, he wrote a well-crafted letter laser-targeted at a single individual, the SVP of operations. The result? An email from the Chief of Staff in the CEO’s office. His order was expedited, and, in the meantime, they got a $5000 “Reserve Edition” leather-wrapped laptop as a loaner. Here’s his letter that got him the fix:
complaint letters
EECB Gets Credit Union To Pay Up $125
By 9.17.08
Rick has been trying for months to get his his credit union, Opportunities Credit Union of Vermont, to pay up for a $125 home inspection, and now, a week after sending his EECB, he prevailed. As we wrote last week, his credit union was supposed to pay for a home inspection but said they didn’t have to because the bill was never sent. However, the home inspector uses an electronic billing system and it showed that the credit union rep had in fact read the sent bill. Emails and phone calls between Rick and his credit union rep led to a stalemate. Then Jim sent off an executive email carpet bomb and got the following back from the credit union president:
AA Lies About Bad Weather To Deny Reader Compensation
By 6.23.08
Reader S knows his stuff when it comes to his rights as an airline passenger. He was flying on American Airlines (AA) and takeoff was delayed. AA said it was because of thunderstorms in Dallas. He called a friend in Dallas and they said “there isn’t a cloud in the sky.” AA later revealed the flight was actually delayed because they were waiting for a fax. It’s understandable why AA lied. Since this was something they had control over, it meant they owed several things to the delayed passengers. By lying and saying it was due to the weather, they could escape their obligation. The flight finally took off but reader S missed his connection and had to stay overnight in a hotel, a hotel room that American should have paid for. Inside, the letter S executive email carpet bombed after two customer service reps refused to listen to his story on the phone and an online form sent back a robotic received reply with no real results.
Warn Comcast You're Moving, Lose Your Internet Access
By 6.16.08
Chris gave Comcast a heads up that he was moving and wanted to arrange a transfer date ahead of time, and they disconnected his present internet access instead. Gahhhhhhh! Ahhhh!!! When he made various calls to various Comcast departments, various employees agreed it was messed up, but all refused to actually solve the problem. So Chris, using some email addresses we posted, sent out a well-crafted executive email carpet bomb…
Professional Complaint Letter Writer Shares His Secrets
By 6.3.08
“Praise with faint damn” is the underlying secret to how professional complaint letter writer Bruce Silverman is able to be so successful in getting companies to give him free stuff. First class upgrades, Room upgrades with views of frolicking whales, Checks for hundreds of dollars… all these and more are the fruits of Bruce’s calculated typewriter clacking. Now Bruce has come out with a small book with a big promise: to teach you How To Complaint For Fun And Profit. Here’s a chapter from it, exclusively on The Consumerist, detailing how he was able to turn a disappointing experience at the Ritz-Carlton in Hawaii into a long-term stream of room upgrades, comped meals, and decidedly above and beyond customer service… [More]
WaMu Doesn't Care You Could Be Stranded In Himalayas With No Money
By 6.3.08
Lila got her Washington Mutual debit card pickpocketed while traveling in India. Naturally, her account was drained. She filed a fraud report with Washington Mutual and a got a temporary credit issued on the account while the case was investigated. Less than 3 days later, the credit was reversed without warning. It’s not WaMu’s policy to reverse provisional credits in these matters before 30 days have passed to investigate, and not without warning. None of the various reps and fraud personal could explain why this happened, nor could they give her her money back, nor could they connect her with anyone who would or could do anything. Supervisors are mysteriously never around. It’s a good thing she already had some Rupees in hand when the theft occured, or Lila could have been stranded in the Himalayas while WaMu reps were busy playing Snood. Her complaint letter, and our advice on how to be more effective, inside…
By 5.17.08
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A lawyer in Florida has launched a business where he’ll send a complaint letter on your behalf for a flat $50 fee. He even sends prospective customers to our website to educate themselves on “fighting back.” Florida only. [Equal-Footing]
All The Dashboard Lights Flash Whenever I Drive My Dodge Charger In The Rain
By 3.13.08
Whenever Brian drives his Dodge Charger in the rain, all of the dash lights flash and has trouble restarting his car. He’s taken the car to the dealership multiple times, but they say they’re never able to recreate the problem. Above are two screencaps of the video he took last time this occurred. He’s now taken to writing a letter to Chrysler CEO Big Bob Nardelli, which is most likely a futile effort. You might instead email Cerberus, the company that now owns Chrysler’s ass. Maybe the dealership will find it’s able to recreate the flashing signals if Brian rides along the next time they test the car. Maybe call the Car Talk radio show. Inside, a video of this bizzare phenom in action, and his letter to the CEO.
Written Apologies Are Worthless
By 11.2.07
A reader showed us a letter he was going to send to AT&T. At the end, among his demands, he listed, “a written apology.” We told him to get rid of it. He asked why. He said the apology would actually be worth more to him than the refunds for which he was asking.
Sample Letter For Objecting To Lame BoA Settlement
By 6.28.07
If you’re disgusted by the pitiful compensation proposed in the Bank of America privacy violation settlement, check out Hayden’s sample letter for inspiration for registering your objection.
We'll Downgrade Your Bandwidth 82% And You'll Like It
By 5.18.07
Mark is pissed at HughesNet satellite internet service for downgrading his bandwidth allowance from 350MB per 4 hour period, to 375 MB per 24 hour period.
Executive Email Carpet Bomb Scores Direct Hit On Delta
By 5.14.07
Using tips from How To Launch An Executive Email Carpet Bomb, Evan got 500 Sky Miles and a $50 change fee refunded, along with a $200 travel voucher.
How To Launch An Executive Email Carpet Bomb
By 5.11.07 — Updated: 3.6.13
Here’s a classic tactic for rattling the corporate monkey tree to make sure your complaint gets shoved under the nose of someone with decision-making powers. Let’s call it the “EECB,” or Executive Email Carpet Bomb…
UPDATE: Radio Shack Screams Nonsense On Phone With Rebate-Seeking Customer
By 1.30.07
Daniel writes in a happy ending, with an unexpected twist, to his Radio Shack rebate complaint we posted yesterday.
Radio Shack Screams Nonsense On Phone With Rebate-Seeking Customer
By 1.29.07
That’s the unprofessionalism Daniel experienced trying to find out when his rebate check from Radio Shack was supposed to arrive. Because of this, and the duplicity of Radio Shack in initially saying his rebate was denied, Daniel is submitting a complaint to the BBB, The NYC Consumer Affairs Bureau, the NYS AG office, and, of course, us.
Verizon CEO’s Contact Info
By 11.3.06
If you would like to reach the head of Verizon and tell him what an awesome company he has, here’s his corporate contact info.
Travelodge Santa Cruz Found Mad Skanky
By 8.23.06
Reader Adam L’s most unsavory experience at a Santa Cruz Travelodge this week included:
