Comcast says their investigation shows that their systems were functioning properly, so they’ve turned the case over to the FBI.
comcatastrophe
Porno Company Offers Coupon So Comcast Viewers Can Finish Watching
By 2.6.09
Were you enjoing the free porno that Comcast provided during the Super Bowl? Would you like to finish watching it? Well, the maker of the film is offering a $10 coupon so that you can.
Whose Fault Is It When Comcast Breaks Your Utility Pole?
By 1.27.09
Whose fault is it when your cable installer climbs up your utility poll and breaks it? Is it yours? Is it your electric company’s? One woman found out the hard way that not only was it her problem — but that ComEd was going to shut her electricity off if she didn’t find a way to fix it.
Comcast Charges Hurricane Victim $24.95 For Calling Customer Service
By 1.24.09
Comcast charged Robert a $24.95 “Customertroublecall” fee after he called to ask why they were taking over a month to restore his service after Hurricane Ike swooped in and caused over $3,000 worth of damage. Robert wanted to know why Comcast was continually missing their scheduled service appointments and why they insisted on billing him for a service he couldn’t use.
Comcast Installs Cable In Your Gutter, Across Your Driveway
By 1.13.09
For more than a year, says the Baltimore Sun, there were Comcast cables laying in the gutters, and across the driveways of a neighborhood in Hanover, MD. Why were they laying there? Because that’s where Comcast installed them.
Comcast Bills Man For Self-Immolating Cable Box Of Doom
By 12.12.08
If your Comcast cable box starts a fire in your home — should you be responsible for paying to replace it?
How Many Hours Does It Take To Tell Comcast That You Can't Make Local Calls?
By 12.1.08
Reader Brad forwarded some links to chat transcripts in which he tries to tell Comcast that he can’t make local calls, during which he alternates from incredulity to despair then back to incredulity again. He even sings to the CSR.
You'd Think Comcast, A Cable Company, Would Be Better At Installing Cable
By 10.14.08
Amy, a student at UC Davis, has just learned one of the lessons that one inevitably learns at college. Cable companies are simply not very good at what they do. Take, for example, the “finished” installation of some cable outlets in her apartment.
Comcast Filled My House With Raw Sewage
By 10.10.08
Tressy Campbell of Woodstock, Georgia has a kitchen. In this kitchen is a lot of raw sewage. It’s been this way since June. As you might imagine, Ms. Campbell is somewhat annoyed about this, and would like the Comcast contractor who drilled a hole in her pipe and ran a cable through it to pay for the repairs.
Idiot Comcast Door-To-Door Salesmen Cause Neighborhood Panic
By 9.19.08
Yesterday, the Seattle Post-Intelligencer reported that the police were looking for two men who were posing as Comcast employees as a ruse to steal social security numbers. The men were driving an unmarked car, wandering around a neighborhood knocking on doors and telling residents they needed to fix some wiring issues. One resident refused, claiming that she didn’t have an appointment. She then saw the employees start knocking on other doors and, finding it unlikely that her entire neighborhood could have “wiring issues,” called the police.
Comcast Forces Illini Fans To Suffer Through Northwestern Game
By 9.16.08
Except for those of you in the Chicagoland area, the entire state of Illinois should have been able to tune in to the Big Ten Network to see the Illini take on Louisiana-Lafayette. Unfortunately, Comcast didn’t get the memo.
Comcast Fumbles: Connecticut Jets Fans Miss Brett Favre's Debut
By 9.9.08
Brett Favre lead the NY Jets to victory over the Miami Dolphins Sunday, but if you’re in New Haven, CT you didn’t get to see it, thanks to an error by Comcast. The cable company accidentally broadcast the wrong game, but when fans called to have the mistake corrected, Comcast told them that their game was blacked out because they lived too close to Foxboro and the New England Patriots. That is, of course, a bunch of baloney.
You Only Have To Call Comcast 9 Times Before You Just Give Up And Go To Their Office
By 8.7.08
Reader Adam has written in to share his maddeningly typical experience with Comcast. As he says, “They didn’t kill my first born child, but they were a big pain in the ass.”
Um, Comcast, Could You Maybe Not Randomly Dig Up My Property Without Asking?
By 7.30.08
Reader Kyle, like so many of us, would rather Comcast not dig up his property without asking, especially when they are a) running cable for his neighbor b) mysteriously avoiding an area near the curb where they could have run the cable without disturbing his yard. To add insult to (landscaping) injury, when he asked the Comcast workers to stop digging they refused, and when he called Comcast to ask them to tell the workers to stop, they also refused, then hung up on him.
Comcast Goes "Above And Beyond" By Taking 6 Weeks To Realize They Never Ran Your Cable Lines
By 7.23.08
The Washington Post is the latest paper to attempt the problem of just why and how Comcast is able to suck as hard and as consistently as they do. They run through the usual suspects (too much emphasis on growth, Brian “Comcatastophe” Roberts makes $20 million a year, too much competition, not enough competition, people watch videos, it’s Wednesday, I love lamp, etc.). Whatever the reason for Comcast’s suckage, its not accidental, and we’re thoroughly bored with the excuses, but we did enjoy the article for its obligatory “bad customer experience” anecdote — in which Comcast characterizes itself as going “above and beyond” for the consumer.
