At one time or another, we’ve all felt like customer service has gotten it completely backwards.
comcast
Threatening To Cancel Cable Can Get You Discounts
By 1.3.07
As we mentioned yesterday, threatening to cancel your cable for another provider can sometimes unleash a shower of freebies and rebates as the company tries to get you to stay.
After Seattle Storm, Comcast And Qwest Shine
By 1.3.07
Recent storms ripped through the Seattle area, downing powerlines and cutting cable and phone access for thousands of citizens.
Comcast Sets 60-Day Waiting Period For Customers Snagging Discounts By Threatening to Leave
By 1.2.07
As we’ve discussed before, in areas where there’s true competition in the cable market, you can call up the cable company, threaten to leave, and watch in delight as they try to persuade you to stay with discounts and freebies.
Comcast Declares Reader’s House Nonexistent
By 12.19.06
According to Comcast, reader Peter’s house does not exist.
Comcast: On-Demand Rentals on DVD Release Date
By 12.19.06
The New York Times is reporting that Comcast will begin testing a new video on demand service in two cities, Pittsburgh and Denver. Unlike traditional video on-demand that shows movies 30- to 45-days after their release date on DVD, this service will allow movies to be ordered the same date as the DVD release. This puts video on-demand in direct competition with sales and rentals. Each on-demand rental will cost $4, which compares with DVD rental prices. Uh-oh, Blockbuster. Forget the beginning of the end, this is the end of the end. —MEGHANN MARCO
Powerbook Explodes After Comcast Plugs In Wrong Cable
By 12.18.06
A Comcast customer’s Powerbook exploded after a Comcast tech plugged coax, connected to her computer through her modem, to an electrical wire.
Top 10 Biggest Business Debacles 2006
By 12.18.06
Welcome, New York Times readers. Here’s a bit of an intro to The Consumerist, if you’re curious and want to learn more.
DirecTV Sued Over NFL Advertisements
By 12.11.06
The suit claims DirecTV falsely claimed in recent ads that Time Warner Cable subscribers will not be able to see their local professional football teams play unless they have DirecTV. Time Warner is one of several cable operators who no longer carry the NFL Network, due to monthly fees the league wants to charge for the channel, the Wall Street Journal said.
Yahoo Blocks Road Runner Customer’s Emails, TWC Tells Him To Call Yahoo Himself
By 12.1.06
Yahoo is blocking emails sent by Time Warner Cable Road Runner customers who were formerly with Comcast. When consumers complain to Time Warner Cable, the company essentially tells them to call up Yahoo themselves.
Comcast: Rate Hikes Are Coming
By 11.27.06
Comcast is raising rates as much as 6.5% in several markets starting January 1st. So far, Washington state, Philadelphia, San Francisco and Richmond, VA have been confirmed as markets that will be affected by the increase. But don’t blame Comcast, blame HDTV.
Customers Sue Time Warner
By 11.27.06
Former Comcast and Adelphia customers sued Time Warner last Wednesday over the service disruptions caused when Time Warner bought their networks.
Freaky Thursday: Comcast & TWC To Sell Cellphones, Verizon To Sell Cable TV
By 11.16.06
The crumpet dropped from our gnashing maw when we spied these portents.
Motorola DVR Possessed By Evil
By 11.6.06
“The DVR started out by simply not responding to any command to change channels, etc. Suddenly, it switched to channel 3, then 4, then 5, 6, 7, and so on. I managed to pause it for a second, but then it just jumped to channel 233 and stayed there, pulsing on that channel while the DVR box flashed the numbers. This story really isn’t terribly interesting on its own, but the channel it stopped on was a religious channel with a priest featured prominently on the screen.”
L.A. Vlog Slags TWC Outages
By 10.24.06
Fed up with the outages caused by the transition between Comcast and Time Warner Cable after the latter bought the former, Orange County resident brainforest recorded a gripe.
Time Warner Cable Takes California
By 10.17.06
Today, Time Warner Cable starts integrating and consolidating the California cable holdings it aquired from Comcast and Adelphia. If all goes according to plan, this will never happen again:
