Salutations. Here’s the Top 10 Biggest Business Debacles 2006 mentioned in, “The Lazy Top 10 Anything.”

If you prefer your chase cut, here is the Vincent Ferrari AOL cancel call that took first on our top ten list.

For good measure, here’s a complete scan of an AOL call center training manual.

Information on using this site in general…

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Be sure to check out the stories in our “Consumerist Kit.” They’re chock-full of tips on evening the playing field between yourself and corporations. If on the other hand, you are a corporation, consider following the link and learning the lengths your customers will go to try to get the service they deserve.

— BEN POPKEN