../../../..//2007/08/21/professional-wired-blogger-experience-the/
Professional WIRED blogger experience the ignominy of waiting for days upon weeks for a Comcast installation. [Gadget Lab]
comcast
Comcast's Official Water Jug Changing Policy
By 8.17.07
In today’s go-go economy, savvy companies know it’s important to draft official policies for a variety of circumstances and surprises that can crop up in the middle of a busy workday, clearly communicated and readily available.
Free Calls From Telemarketers With Digital Voice Service Activation!
By 8.13.07
Subscribers to Comcast Digital Voice service get more than just digital phone service installed when they sign up. They also get the pleasure of Comcast selling their phone number to telemarketers, fresh out of the box!
NFL Network Continues To Cause Drama, Pain, Anger
By 8.13.07
Cable consumers hate the NFL network. Not because its bad, but because the cable companies and the NFL are warring over it and passing the pain on to consumers.
Comcast Cut My DSL Line
By 8.4.07
Comcast cut Ian’s Speakeasy DSL line while installing a fiber optic cable for his live-in landlord. Ian couldn’t convince Comcast that cutting another company’s line was a problem:
All calls to Comcast have been met with cynicism, contempt, and out-right lies. Among the things i was told was: there was no independent line, the line belonged to Comcast, my landlord was the problem, the house was wired improperly when built (you know, back in the ’70s when DSL was all the rage, right?), and then was eventually hung up on.
Fed up with Comcast’s lies, Ian hopped in his car and drove to the nearest Comcast office. Ian writes:
Comcast Drops "West Coast" Feeds On The East Coast?
By 8.2.07
Reader Steve says Comcast has dropped the west coast feeds on his premium channels without telling him about it. Now his sadness can not be quantified.
Comcast Changes Your Telephone Number, Neglects To Inform You
By 8.1.07
Welcome, Comcast, to Houston, TX, where you’ve already managed to irritate your brand new customers. Laura Gill is perhaps the most irritated of them all.
Montgomery County Warns Its Residents About Comcast's Unfair Arbitration Clause
By 7.31.07
Montgomery County, MD, also known as the county that fined Comcast $12,281.84 for not answering the phone quickly enough, has issued a press release warning consumers to opt-out of Comcast’s unfair arbitration clause.
Don't Activate Comcast's Internet Service Yourself Or They Will Block Your Modem
By 7.21.07
Why wait for Comcast to set up your internet service when you can activate it yourself? That’s what Alex and his roommates thought when they activated their service in June, unaided by a tech. Comcast had scheduled a tech to install Alex’s service, but the tech didn’t show until several days after his appointment, when he was told his services were not needed. This greatly angered Comcast:
“because [Alex’s roommate] called Comcast himself to set it up (in effect doing exactly what the tech would have done, had he bothered to show up), no one was being billed for our internet! So, instead of notifying anyone, they flipped the switch and turned it off.”
Does Comcast Hate Mac And Firefox?
By 7.18.07
You’d think the country’s largest ISP would embrace customers who use Firefox and Safari. Or maybe you wouldn’t. Tech.Blorge blogger David says they “hate” Mac and Firefox. Strong words!
Cable Companies Will Raise Set-Top Box Rates, Blaming Costs Incurred From FCC Forcing Them To Finally Comply With 11-Year-Old Law
By 7.5.07
Cable companies are using the government’s forcing them to ship new cable boxes with detachable cable cards as an excuse to raise rates on old set-top boxes, AP reports.
Comcast Customer Service Agents Get Answers To Certification Tests Right Before The Tests
By 7.2.07
Comcast customer service sucks so much because they outsource much of it to Convergys, affectionately called the “sweat shop” of the call center industry. One disgruntled insider has these four unverified confessions about how they run their customer service hellholes:
"New" Comcast DVR Is, Predictably, Full Of Porn
By 6.22.07
If you have kids in your house, and Comcast or Time Warner Cable or whichever cable company you have sends you a DVR, here are is the first thing you’ll need to do:
HBO Backlash: Subscribers "Crash" HBO's Website Complaining About Sopranos Finale
By 6.11.07
This was whimpering. If you’re angry at wasting an hour, complain with your wallets.
The Sopranos finale was most notable to this website because it was being used in a thumbscrew-like fashion to “suggest” that analog cable subscribers switch to digital. Comcast, in particular, took HBO off analog cable to coincide with the finale, in the hopes that analog subscribers would switch. Now, oh boy, are people mad.
Comcast Tech Didn't Rape Customer, His DNA Was Just On Her Breasts
By 6.6.07
A jury acquitted Gustavo Cardenas, an outsourced Comcast cable tech, of raping a 25-year-old-single mother, the Daily Herald reports. Investigators found Cardenas’ DNA in saliva on the victim’s breasts.
Hearing the verdict, Cardenas broke into a broad smile aimed at his bosses from Baker Installations, a subcontractor for Comcast, who watched the trial.
Which ISPs Are Spying On You?
By 5.30.07
You know, the cynic in us says that the answer to the question “Which ISPs Are Spying On You?” is “all of them,” but Wired actually bothered to ask the 8 largest ISPs about their data retention policies. The sad part? Only 4 responded.
How Can I Get Comcast To Match AT&T's Offer?
By 5.29.07
I’ve tried twice before, and I know the general idea is to keep calling/chatting back and get a new person. This time, however, it seems as if they are all sticking to their reading points.
Comcast: We're Sorry, Have Some Popcorn!
By 5.23.07
I have attached a photo of something that arrived in the mail for me from Comcast. I had a problem with a bill where they had charged me twice for something. After exhausting the normal channels, I e-mailed the CEO. The very next day a nice woman from his office called me and said someone from the local office would be in touch. Not half an hour later did I get a call from the local office. Of course, it wasn’t just that easy, but eventually the situation was sorted out. So I was surprised to see a box with a big tin of popcorn waiting for me when I got home along with a card that says “Thank you for being a Comcast customer. We’re sorry for any inconvenience you may have experienced. Our goal, as always, is to give you our best service. We appreciate your understanding.”
