“Above and Beyond” service often comes down to the management of a particular location, rather than an individual employee, no matter how big or otherwise problematic a company may be. Fred had such an experience with Venkatesh, the overseas customer service rep he reached when he called to cancel his ancient Citibank account. Venkatesh not only talked him out of canceling the account, but was so competent and nice in the process that Fred felt compelled to speak to his supervisor and write to Consumerist.
citibank
Watch Out For Foreign Transaction Fees When Booking With Foreign Carriers
By 5.3.09
Cliff logged on to his U.S. internet connection to use his U.S. credit card to buy airline tickets on Aer Lingus in U.S. dollars, a transaction he assumed wouldn’t incur a foreign transaction fee. Nope! Citibank slapped a 3% fee on the $2,600 purchase, something Cliff feels the airline should have warned him about.
Worst Company In America: Ticketmaster VS Citibank
By 4.24.09
A bailed out bank? Or the ticket scalper’s best friend? Who makes your blood boil?
Time Is Running Out For Chrysler! Bankruptcy "95% Certain"
By 4.23.09
With a week to go before the deadline runs out on Chrysler’s bailout — it’s looking less and less likely that the automaker will be saved from liquidation.
CitiBusiness Strands Customer In The Middle Of The Pacific With No Credit Card
By 4.15.09
Skye is on a boat in the middle of the Pacific Ocean without any way to pay for things, because Citibank canceled his card due to a security breach and didn’t bother to warn him first. What’s worse, they’re making him call repeatedly to try to fix it, which is costing him $3.50/minute because he’s in the middle of an ocean.
Worst Company In America: Citibank VS Sprint
By 4.14.09
A bailed out bank? Or a struggling wireless company? Who offends you more?
Government To Banks: Why Are You Making Predatory Loans With Taxpayer Money?
By 4.13.09
The bailed-out banks have found a new way to annoy the government, according to the Congressional Oversight Panel, the body named by Congress to oversee the federal bailout. Chair of the committee and friend of the blog, Elizabeth Warren, is concerned that the same people who are subsidizing the banks are being targeted by abusive lending practices, says the Wall Street Journal
Chase and Citi Shut Door On Mortgage Brokers
By 4.6.09
You’re cut off! JPMorgan Chase and Citi announced they’ll no longer accept mortgages submitted by mortgage brokers. The move seems to be a way for the banks to exercise more control over the loans they undertake. At first blush, this sounds like a good thing, for banks to be looking their borrowers in the eye, a throwback to the days when credit was earned instead of splooged out like candy in a parade (days epitomized in this 1950’s short, “The Wise Use of Credit,” posted inside…) On the other hand, it could be more just a way to snag market share and shut out the competition, which can lead to higher interest rates, borrowing costs, fees, and lower service.
Worst Company In America: Home Depot VS Citibank
By 3.30.09
Did the Home Depot not improve your home? Did Citibank mess up your mortgage? Which is worse?
Citibank Won't Accept The Extra Money You Sent To Payoff Your Student Loans
By 3.28.09
We’re all about to see more money in our paychecks thanks to lower payroll taxes, but if you want to use the savings to payoff your student loans, you better act on the one day that Citibank will take your money. At least that’s what Citibank told reader Valori, who tried sending the bank a check with instructions to apply it towards the principal on her student loans. The bank instead applied it to her usual monthly payment and told her that the only way to pay down her principal was to “setup an automatic payment on the Citibank website to debit on the same day as [the] automatic payment is direct debited.” Does that seem easy to anyone?
Citibank To Spend $10 Million On New Offices For Executives?
By 3.19.09
Bloomberg is reporting that Citibank is planning to spend at least $3.2 million for basic construction, and as much as three times that much after architects fees and other expenses are paid, to renovate the executive offices at the bank’s Park Avenue headquarters.
27 Citibank Executive Emails
By 3.18.09
Here are 27 email addresses for Citibank execs, in case you need to send them an eecb.
By 3.13.09
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The MTA will be the first entity to refuse to refer to the new Mets stadium as “Citi Field.” The subway authority refuses to spend its own money rebranding the station with a corporate name — so it’ll be known as “Mets/Willets Point.” Hey, that’s better than “Bailout Park.” [Gothamist]
Check Out The New Commercial For Citibank!
By 3.9.09
Here’s what you can expect from a nationalized Citibank, courtesy of Funny or Die. NSFW warning: this thing is full of f-bombs, and even an r-mine. (Full video after the jump.)
Gee, What's More Expensive Than A Share Of Citibank?
By 3.5.09
The Huffington Post (yeah, yeah) suggested: An episode of Family Guy on iTunes, Starbucks coffee, and a bag of peanut M&M’s. (Dead animal free, we hope.)
Citibank Launches iPhone Version Of Mobile App
By 3.4.09
Okay, all you iPhone dorks, Citi’s just released an easy way for you to keep track of your account balances while you’re running around pinching things bigger and smaller with your heavily patented gestures. Don’t worry, ugly phone owners, they’ve got other mobile versions too.
Citibank Reinstates Credit Limits If You Ask
By 3.3.09
Like many credit cards, Citibank is cutting people’s credit limits left and right but apparently if you call up and ask to get your credit limit back to where it was, they’ll do it for you. Classic tactic: Conduct adverse action, easily fix it for the small amount of people who complain, profit from the difference. As ever, squeaky wheel gets the grease.
ThankYou Network Announces Changes To Its Rewards Program
By 2.25.09
What’s going to happen with Citibank’s ThankYou Network on March 1st? Is Vikram Pandit going to convert all of your points into executive bonuses? Will it be nationalized?!? Um, no, but here’s a copy of the letter one of our readers received today announcing the changes that are going in place next week.
