Dear kid of abusive mom: yes, this is what it feels like for us when we deal with cell phone retailers, too. At least your mom was arrested. Video below.
cellphones
Help Friends Conserve Cell Minutes By Changing Your Voicemail Greeting
By 8.2.09
David Pogue’s continuing crusade against useless voicemail instructions knocked loose an excellent suggestion for anyone willing to re-record their voicemail greeting. Too often the standard voicemail greeting is: “Hi, you’ve reached so-and-so. Leave a message, and I’ll get back to you.” Why not make it more useful, something like: “Hi, you’ve reached so-and-so. Please press star (or whichever command applies to your carrier) to leave a message.”
Apple Blames Jailbreaking For Recent AT&T Visual Voicemail Outages
By 7.31.09
Apple’s not through with their blitz against jailbreaking, with this newly updated support doc that says, among other things, that the recent Visual Voicemail outages from AT&T were caused by—and happened to—hacked iPhones.
Network World Uncovers More Dirt On Zer01
By 7.23.09
NetworkWorld published its findings on the suspicious histories of the men behind new cellphone company Zer01 just two days ago, but they clearly sent someone behind the scenes scrambling. This afternoon they reported that Zer01’s parent company “has stripped its Web site down to only basic information,” and that “new details have also come to light suggesting a past connection between two of the involved companies, despite claims to the contrary.”
Customer Visits Verizon CEO's Home, Gives Him A Taste Of No Privacy
By 7.22.09
John Hargrave of comedy site Zug.com tracked down the personal info of Verizon’s CEO, then showed up with a bullhorn to illustrate what a lack of privacy feels like. “Ivan Seidenberg! I’m here on behalf of Verizon customers. PLEASE DO A BETTER JOB PROTECTING YOUR CUSTOMERS’ CELL PHONE RECORDS! Everyone has the right to privacy, including you Ivan! When we don’t have privacy, then freaks with bullhorns start showing up on our front lawn.”
Is ZER01 Mobile A Legit Cellphone Service?
By 7.22.09
ZER01 is a new cellular service launching soon that promises unlimited calling and unlimited, fast data connectivity for $70 a month. There’s another unique twist: you can sell the service to your friends for $10 monthly credits. That’s right, it’s a multi-level marketing mobile virtual network operator—an MLM MVNO. NetworkWorld smelled something fishy, so they researched the companies behind the offering and found that there’s a lot of sketchy looking stuff. We put the highlights of their investigation into a chart.
What Do You Want In A Consumerist iPhone App?
By 7.21.09
We’re working on an iPhone app for The Consumerist, along with finally getting a mobile version, mobile.consumerist.com, for the site. Our first iPhone app will be extremely basic. This 1.0 will have iPhone-optimized version of the latest posts, and you’ll have a few drill-down categories to choose from (top stories, features, personal finance…. something else? You tell us). That’s about it. You will not be able to make comments. 1.5 will have comments. 2.0 will be a from the ground up rewrite with all the bells and whistles. So, questions: What categories should be in the 1.0? What dream features do you want to see in the 2.0? Leave your thoughts in the comments.
Verizon Limits Handset Exclusivity To 6 Months
By 7.17.09
Verizon announced it will limit handset exclusivity deals to 6 months, a bow to pleas by small wireless carriers, and in advance of possible Department of Justice action on its inquiries on the one-carrier deals for the iPhone, Pre and LG Voyager. In its announcement, Verizon noted 24 rural carriers had asked it to limit these anti-competitive deals. Yes, apparently there are that many small carriers still left.
Cancel iPhone Without Venturing Outside
By 7.14.09
I cancelled an iPhone within the 30 days buyer’s remorse period recently and learned something interesting. Before AT&T will let people who bought their iPhones from Apple cancel service, they want you to return the phone first. They also want proof it was returned. They also want you to print out this proof and take it physically to an AT&T store and show it to them. Returning the phone, I have no problem with. But trekking out to a store to show someone in person a printout of an email?Madness.
By 7.14.09
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Best tweet of the day: “my bank was just held up- with me in it. HSBC 34 and 8. also my whole trackball is GONE!!! im locked in the bank still.” [Gothamist] (Thanks to John!)
Bas Rutten Does Not Like Cell Phone Contracts
By 7.13.09
Here’s a funny commercial starring Bas Rutten for some prepaid cellphone company. You probably shouldn’t try this with your own cellphone company, but that doesn’t mean you can’t be thinking like Bas while disputing that ETF.
T-Mobile's Backdoor Exclusivity Prevents You From Using Old Phone With AT&T
By 7.9.09
Reader Greg accidentally ran his iPhone through the washing machine. Whoops. Luckily, he still had his old BlackBerry from his days with T-Mobile, so he swapped in his AT&T SIM card to the BlackBerry and fired it up. Unfortunately, his BlackBerry was still locked by T-Mobile, and they didn’t feel like helping a former customer.
The Federal Government Has Had Enough With Cell Phone Exclusivity
By 7.7.09
Annoyed by cell phone exclusivity deals? The federal government may agree with you. The FCC and Department of Justice are both looking into the issue, concerned about limitations on consumer choice and good old-fashioned competition.
Everyone Knows How To Handle A Stolen Checkbook Except For Verizon
By 7.3.09
Yesterday I was musing that Time Warner Cable was passing the cost of customer care off to other businesses, by requiring customers to take half-days or full days off of work just to wait for a cable repairman. Today I think I stumbled upon another hidden economic impact of bad customer service: it’s responsible for generating a lot of the “free” content online. The next time you’re reading an IMDB entry about “Damages” or “Big Love” for example, you can thank Verizon’s collection of angry, confused, and possibly insane employees, and all the idle time they create for a customer who has to deal with them.
By 7.3.09
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Here’s another free game for iPhone/iPod Touch owners to pass the time this weekend: Wild West Pinball. If you’re a Blackberry owner, Bplay has a 30% off sale going on right now—enter JULY in the code box at checkout. [IntoMobile]
ASCAP Wants Royalties On Ringtones
By 7.3.09
Not content to let the RIAA get all the recent publicity for stupid lawsuits, ASCAP has sued AT&T over sales of ringtones, saying each time a ringtone plays it’s a public performance and royalties should be paid. Luckily (?) for consumers, ASCAP wants AT&T, not individuals, to pay—although we wonder what they’ll say when you take a track from your own library and make a ringtone out of it.
Can Billy Mays Move Product From Beyond The Grave?
By 7.2.09
Next week, direct-response marketing juggernaut Telebrands will roll out a new ad campaign for Jupiter Jack, a tiny gadget intended to turn your car radio into a giant cell phone speakerphone. The star of the spot is recently deceased pitchman Billy Mays.
