It’s finally official: as of May 25th, AT&T will join the ranks of the pro-rating carrier crowd (which so far just includes Verizon) and start reducing their early termination fees (ETFs) by $5 per month on both one and two-year contracts. This only applies to new customers and those renewing contracts on or after May 25th, so if you can, try to hold off on entering into a contract with AT&T for the next two months. What up, Sprint and T-Mobile? Why is it taking so long for you to pro-rate your ETFs? We guess you’re too busy going out of business and suing creation, respectively.
cell phones
Lawsuit Says Verizon's Text Message TV Show Contests Are "Illegal Gambling"
By 3.29.08
A class-action lawsuit has been filed in California against Verizon and several third-party companies, alleging that they promoted illegal gambling by enticing customers to pay to enter contests in which there was an “infinitesimally” small chance of winning, reports RCRWireless. “The suit centers on 99-cent charges levied on wireless consumers who played contests associated with popular TV shows like ‘Deal or No Deal’ and ‘Sole Survivor.'” The plaintiffs claim that the contests were less promotional sweepstakes than “illegal lotteries designed to generate revenues far in excess of the value of the cash awarded.”
EU Pushes For Per-Second Wireless Billing
By 3.17.08
Viviane Reding, the European Union’s Telecommunications Commissioner, is our new wireless hero. She’s demanding that wireless carriers in Europe begin billing on a per-second basis rather than per-minute, because “at the retail level, the difference between billed and actual minutes appears to be typically around 20 percent.”
Carriers Promised Congress They'd Pro-Rate ETFs; Senator Asks Them, "When?"
By 3.14.08
In a letter to Sprint, AT&T Mobility, and T-Mobile, Sen. Amy Klobuchar (D-Minn.) has asked the companies whether or not they’re going to start pro-rating their Early Termination Fee policies as promised, reports RCR Wireless. “Sens. Klobuchar and Jay Rockefeller (D-W.Va.) are co-sponsors of a sweeping wireless consumer protection bill” that carriers are against. In her letter, Klobuchar writes, “It is time for the wireless companies to adhere to the assurances they made to the American consumer and start pro-rating these fees.” In response, Sprint said by the end of Q2 2008, T-Mobile said the first half of 2008, and AT&T Mobility said nothing at all. (Verizon already pro-rates their ETF.)
Follow Up: AT&T Says There's No Activation Fee For GoPhones
By 3.14.08
Earlier this week we posted an email from a man who said an AT&T salesman tried to charge him an “activation fee” to switch his daughter’s already-active SIM card to a GoPhone. We got a lot of useful (if sometimes contradictory) advice from readers in the comments section, and now an AT&T spokesman has written in with an official statement about it.
When Buying A New Cell Phone, Ask About The "Buyer's Remorse" Period
By 3.12.08
Jason bought a couple of new Sidekick phones, but quickly discovered that he and his wife couldn’t live with the abysmal battery life. He called T-Mobile and found out that he had a 14-day window during which he could return the phones for a full refund. Before he sent them back in, however, T-Mobile offered to send him two more batteries via expedited shipping to see if the experience would improve. Jason agreed and tested the new batteries, but still wanted to return the phone. But now he had a problem: he was one day outside his “Buyer’s Remorse” period and T-Mobile wouldn’t let him.
By 2.13.08
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Katie says her Sidekick wasn’t connecting to the network for the past day or so, so she “called T-Mobile and there’s an outage in NYC affecting all gprs-using devices (sidekicks, blackberries, etc).” They gave her a $5 credit for compensation, so if you’re in a similar situation you might want to call T-Mobile to complain.
Why Is Sprint Blocking MMS Picture Messages On High-End Phones?
By 2.8.08
Sprint appears to be blocking MMS picture messages on certain phones, specifically high-end ones like the HTC Touch. Although the phones are fully capable of sending and receiving such messages, Sprint sells them with the required features disabled, and each time a third-party developer comes up with a software solution that solves the problem, Sprint swoops in and “fixes” it so that it no longer works.
Pizza Hut Announces Nationwide Mobile Ordering
By 1.17.08
Pizza Hut may not be the world’s best pizza, but now that they’ve rolled out nationwide mobile ordering—via their website on any web-enabled phone, or text message on the rest—they’re certainly one of the easiest pizza joints to order from.
Idea: Find Your Way Through The Mall Via GPS
By 12.21.07
Now that we’ve got such advanced cell phone technology, Russel Shaw with ZDNet thinks we should start putting it to use to make shopping in the real world easier. His idea, free for the taking if you’re feeling entrepreneurial: shopping mall geolocation services.
Wesabe's New Mobile Site Helps Track Expenses On The Go
By 12.13.07
Wesabe, the popular personal finance website, has unveiled a new mobile version that “lets you check your balances, see recent transactions, and… enter cash transactions, from any mobile browser.” To save time, you only need to enter the most basic information via your phone—you can add the details to the entry later from a standard web browser.
TryPhone Lets You Test Phone Interfaces Online
By 12.12.07
TryPhone seems like a great idea on the surface—you can preview mock-ups of current phone models and test out their interfaces through your browser. In reality, the beta launch feels underdeveloped, even for a web service beta, with only four models to choose from and limited interactivity on each. The idea is good, but we hope they work on execution.
Save $10 On T-Mobile Total Internet
By 12.12.07
A reader writes in to say he saved $10 on his T-Mobile bill when he called up to ask why there were two different “Total Internet” options on his add-ons list. Were they the same thing? Yes. So he could switch to the cheaper one without penalty and get exactly the same add-on? Sure.
Consumer Reports Survey Discovers People Hate Cell Phone Companies
By 12.7.07
The next issue of Consumer Reports will contain the results of a nationwide customer satisfaction survey for the mobile phone industry. In a surprise to no one who actually has a mobile phone, the cellular industry is “among the lowest-rated services” for consumers, particularly because of termination fees, high prices, and confusing contracts.
Cellular Abroad Charges Tax On Security Deposit, Calls It A "Sale"
By 11.9.07
Joanna writes, “Here’s my tip for using Cellular Abroad: don’t. They totally charged me tax on a ‘security deposit’ and then refused to refund my tax on the returned portion of the deposit.” When she wrote to Cellular Abroad to dispute the tax, she was told that technically it wasn’t a security deposit but a purchase, and that when they refunded her the difference after she returned the phone, that wasn’t a refund—they were buying it back from her, and because they have a reseller’s license they don’t have to pay taxes on their “re-purchase.” Whaaa?
Google In Talks With Verizon About Putting Its Software On Their Phones?
By 10.31.07
Google’s not answering any questions, and Verizon is being all coy about it, but anonymous sources have told the press that the two companies are in talks right now over installing Google apps on Verizon phones—an interesting idea, though not quite as dramatic as installing the full-fledged phone operating system that Google has supposedly been working on for a while now. The big questions (for consumers) are: will Google apps help subsidize the cost of phones or plans, or will Verizon just invent new inefficiencies to justify swallowing any new revenue? And will Google applications mean ads before making calls or sending an email? Also, Google already has some great (and totally free) applications out there for mobile devices—so what could they be offering through Verizon that’s so special?
By 10.24.07
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Microsoft has said it will not participate in the upcoming wireless spectrum auction, because it wouldn’t help their business model, which is to create and sell software to handset makers. [Reuters]
By 10.11.07
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FCC has rejected Verizon’s requested changes of the new open-platform wireless auction, set for January 2008. Google has pledged to buy some of the available wireless bandwidth in order to launch an open-source Google phone to compete with the carriers. [Reuters]
