In a lengthy nationwide investigation of Better Business Bureaus across the country, CNN interviewed businesses, consumers, and watchdogs, ultimately learning that how consumers see the organizations as something different, and a good grade from a local Bureau doesn’t guarantee that a business is trustworthy. [More]
Court Sides With Consumer In Suit Against Retailer That Charges $250 When Customers Threaten To Complain
Last summer, a consumer in Wisconsin filed a lawsuit against online retailer Accessory Outlet over what she called a bogus $250 fine the company imposed, claiming she breached the terms of sale when she threatened to have the charge canceled after the iPhone case she ordered never shipped. Today, a New York court sided with the consumer by granting a default judgement in the case, essentially agreeing that Accessory Outlet’s “terms of sale” and the debt it alleged the woman owed were void. [More]
Yesterday we told you about Accessory Outlet, the online retailer that claims to be “the #1 Mobile Accessory wholesaler in the United States” but which also charges a $250 fine for customers who even make the threat of publicly complaining about a bad purchase or requesting a chargeback from their credit card company. We want to update you on some additional shady things we’ve learned since then. [More]
While much of the world is waiting and hoping for any sign of what happened to Malaysian Airlines Flight 370, which disappeared on the way to Beijing on March 8 with 239 people aboard, there are those out there just waiting for the chance to take advantage of those hopes. [More]
How Giving Your Contact Info To “Yellow Page USA” Turns Into Legal Threats And An Invoice For $1,200
What do you do when your company receives a free solicitation for a business listing and Facebook page? You might be tempted to snatch up a good deal, but there’s a good chance that deal will land you in the middle of a widespread scam. That seems to be the case for a New Jersey business owner as he faces threats of lawsuits and other action that could damage his credit. [More]
This is one ring you won’t treasure. A new scam is targeting the curiosity of consumers and the Better Business Bureau wants to remind you that curiosity killed the cat — or in this case ran up his cell phone bill with excessive charges. [More]
You may remember how the Better Business Bureau took a lot of heat in 2010 when it inexplicably gave an “A-” rating to a bogus business named “Hamas,” as in the terrorist group, because it paid a $425 membership fee. Now, nearly three years on, the chapter responsible for that cock-up and others is no longer part of the BBB. [More]
The countdown to Super Bowl XLVI has begun, and while you’re gearing up to cheer on either the NY Giants or the New England Patriots (may we suggest a color palette of red, white and blue?) the Better Business Bureau is reminding football fans to avoid being sacked by knock-off team jerseys, counterfeit memorabilia, and phony game tickets.
With Christmas just 10 days away and Hanukkah even sooner, it’s no wonder that most of us are feeling harried and distracted. But don’t take leave of your senses. Thieves and scammers celebrate the season by taking advantage of people who don’t have time to give things the usual scrutiny.
If you’re like us, you’ve been on the receiving end of more than a few e-mails falsely claiming that you’ve inherited millions from a relative you didn’t know you have. All you have to do is hand over your bank account info — and have it drained rather quickly. One young man in Nashville says his inheritance is the real deal, though experts are waiting for the other shoe to drop.
The Better Business Bureau sent out an alert to warn fans about Super Bowl ticket cons. The advice is geared specifically toward Sunday’s big game, but rings true for most sporting events:
The Better Business Bureau sent out an alert that it’s been bombarded with complaints about extended auto warranty companies. Gripes include deceptive sales practices — including high-pressure phone sales tactics to get customers to pay upfront for contracts they can’t see — as well as insurance fraud.
Face it — you don’t actually want anything you’ll receive tomorrow, otherwise you would have found a way to have gotten it yourself by now. So you’ll either be lazy and shove all your gifts in a closet, or get ambitious and go on a returning spree.
Before allowing your kids to play with toys relatives give them during the holidays, it’s a good idea to make sure they aren’t known death traps. The Better Business Bureau sent in some suggestions on how to make sure your toys haven’t been recalled, and what to if you find out they have been summoned to toy hell.
Like the fly-by-night carnival in Something Wicked This Way Comes, seasonal Halloween costume and decoration sites that pop up on dirty online street corners are irresistible to bargain hunters. Although you can find good deals at the retailers, the Better Business Bureau warns you to beware of poorly-constructed materials and shady return policies.
If you ever wondered why Sony eBook readers cost so much, it’s apparently because of the included mini USB cable—at least according to Overstock.com. When reader Matt forgot to include the cable when returning his $147 Sony Reader Touch Edition, Overstock smacked him with a $93.41 charge.
After seeing our story from yesterday about a DirecTV subscriber misled into believing he was signing an 18-month contract, the folks at the Better Business Bureau sent us their recent research on the complaints they’ve received about DirecTV, Dish Network and other satellite providers.