“When I was at work today I went to the breakroom to relax, only to walk in to see a guy from the corporate office and [a] pizza,” writes reader S. Who doesn’t like free food in the breakroom at work? S. found that pizza’s side dish distasteful: a request for store employees to call their representative in Congress about a piece of pending legislation that’s important to Best Buy’s survival. [More]
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Good News: Best Buy Doesn’t Really Charge $70 To Deliver Dryer Power Cord
By 6.17.14
Good news from Best Buy! Remember reader Christopher? He was shopping for a dryer on the Best Buy web site when he saw that while the delivery on his dryer is free, but delivery on his $30 power cord cost $70. There’s good news: Best Buy contacted him through us, and he learned that this was all a terrible mistake. [More]
Best Buy Delivers Your Appliance For Free, Power Cord For $70
By 6.11.14
Reader Christopher decided that it was time to buy a new dryer, largely because Best Buy had a great sale and offers free delivery for appliances. It sounds like that might be, indeed, the best buy. Only when he put all of the needed parts in his virtual cart, he noticed something strange. He had to pay an extra delivery charge…for the power cord. [More]
Best Buy Customer Claims Employee Stole His Identity And Used It To Buy Stuff At Best Buy
By 1.15.14
When you use your retailer credit card at one of the company’s stores, it might seem like that’s the safest place to use it. But one Best Buy customer said he feels decidedly unsafe and has lost trust in the store after an employee allegedly swiped his personal information to gain access to his store card. [More]
Cutting A Hole In The Wall Of A Best Buy To Steal A Bunch Of Electronics Seems Excessive, No?
By 1.2.14
Pulling off a heist sounds like a criminal rush and all, but cutting a hole in a cinder block wall to steal anywhere from $65,000 to $75,000 in electronics still sounds like a whole lot of effort. That’s how thieves boosted a bunch of merchandise from a Brooklyn Best Buy, say police investigating the incident. [More]
The Good, Bad & Ugly Of Stores’ Holiday Return Policies
By 12.18.13
As much as we’d all love to believe that everything we give to our loved ones — and everything we receive from them — this holiday season will be exactly what we want and need, and that it will fit our bodies and/or be compatible with everything we already own. But odds are that a lot of us will be returning at least one thing to a store in the days and weeks after Christmas, so it helps to know retailers’ return policies. [More]
How A Best Buy Mixup Ruined A Great Hanukkah Present
By 12.6.13
No mere retail mixup can really “ruin” any holiday. Holidays aren’t about turkeys or iPods or even candles: they’re about bringing people who care about each other or who are at least related to each other together for warm memories and strained conversation. Reader L. is disappointed in Best Buy, though: their mixup means that he couldn’t give his family the great presents he had planned for Hanukkah. [More]
Amazon, Best Buy, United Airlines Make Consumer Reports’ Naughty List
By 11.26.13
While the bearded guy at the North Pole is making his list and checking it twice before he heads out to deliver toys and/or coal on Dec. 24/25, our pals at Consumer Reports have already decided who they think deserves a shiny black hunk of anthracite in their stockings. [More]
Black Friday Shoppers Set Up Camp At Best Buys Nationwide
By 11.25.13
For some people, the weekend before Thanksgiving means house-cleaning and checking their grocery list for the big feast on Thursday. For others, it means setting up a tent in front of Best Buy and settling in for the rest of the week. For these people, at least, Best Buy opening at 6 P.M. on Thanksgiving Day is good news.
Sprint & Best Buy Go After Students With 1-Year Free Service Deal. Is It Worth It?
By 11.18.13
Brands love hooking in high school and college students because they’re getting those young consumers at a critical point in their lives, where they are making some shopping decisions that will last for a long time. High school and college students love free stuff because it’s free. Put those two ideas in a cocktail shaker, stir for a minute and you’ve got the new offer from Sprint and Best Buy that gives a free year of Sprint service to students who get their phones (at a price) from Best Buy. [More]
Best Buy Accepts Check For $2,500, Rejects One The Next Day For $320
By 11.15.13
Believe it or not, some people still write checks for large retail purchases. And even with all the new-fangled technology that gives consumers and retailers nearly instant access to account balances, there is still some mystery about just how some checks get approved or denied. Take, for example, the Best Buy customer in Ohio who had no problem with a $2,500 check, but who couldn’t get approval on a $320 check from the same store the next day. [More]
Insider: Everyone At Best Buy Dreads 6 P.M. Thanksgiving Day Opening
By 11.13.13
We’ve been writing a lot about major retailers’ plans to open on Thanksgiving Day. In case it isn’t clear, we aren’t fans of this phenomenon. According to to our poll data, our mailbox, and comments left here on the site, neither are our readers. We received a lengthy rant from an anonymous Geek Squad agent about how things look right now at Best Buy, and what workers at Big Yellow and Blue have to look forward to. [More]
Geek Squad Will Come To Your House And Plug In Your PS4 Or XBOX One For Only $99
By 11.13.13
Do you plan to buy a PlayStation 4 or an Xbox One in the coming weeks, but aren’t sure how to operate an HDMI cable? Best Buy is ready to help you out. Their Geek Squad will come to your house, add your new console to your home wireless network, update the device, set up user accounts, and most important of all: plug it in for you. All for only $99. [More]
Best Buy Knows You Want To Waste Thanksgiving Camping Out For Stuff You Could Probably Buy Online For Less
By 11.8.13
It’s a little-known fact that at the first Thanksgiving feast, some of the pilgrims were sitting around the table while wishing in their heart of hearts that they were camped outside the local loom-and-musket shop in hopes of snatching up bargains. Hundreds of years later, Best Buy is finally honoring that wish by opening up at 6 p.m. on Turkey Day. [More]
Best Buy Is Just Daring You To Use Their Stores As Amazon Showrooms
By 11.4.13
Last week, we mocked Best Buy’s ad campaign that frames the electronics chain as America’s “holiday showroom,” mostly because it’s close to the truth. For many people, Best Buy is a fine showroom for the online retailers they plan to really buy from. The company knows this, and the ad campaign is a sort of dare. “Come on in,” they’re saying. [More]
Maybe Calling Itself A “Showroom” Isn’t The Best Holiday Marketing Plan For Best Buy
By 10.29.13
A showroom is a place where you go to look at stuff and think about buying it, but it may not necessarily be in stock or even available. In the e-commerce era, it has a slightly different meaning: the term “showrooming” means visiting a nearby store to check out an item in person, then buying that item online from a different company. [More]
Grand Theft Auto Display At Best Buy Prevents Smaller Thefts Of Video Games
By 10.1.13
It’s not an unusual sight for the hottest new games at an electronics store to be in a secure place, making it harder for baddies to walk off with them. It is ironic, though, to see such a thing for the new game Grand Theft Auto V, a popular life-of-crime simulator. [More]
Homeless Man Turns In Backpack He Found With $41,900 Inside To Mall Cops
By 9.16.13
Whenever we hear stories of people finding large sums of money out there a few things come to mind: Who are you people, wandering around with such riches? And also, it’s a good thing there are enough nice people in the world to find your stuff and give it back once you’ve inevitably misplaced your treasures. Like a homeless man in Boston who handed over a backpack containing $41,900 he found at a mall. [More]
