AT&T’s network is notorious for the connectivity issues surrounding the iPhone, and Silicon Alley Insider thinks that the iPhone 4 is only going to compound them. Steve Jobs’ assurances that AT&T has assured him the network is going to get better by the end of the summer won’t be enough, because of specific changes Apple made to the phone itself. [More]
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Hey AT&T, Can I Upgrade From An EDGE Data Plan And Still Get The Unlimited Option?
By 6.8.10
Say you’ve got one of the 1st gen iPhones that operates on the EDGE network, and you want to upgrade to that fancy new model that was just announced. Can your unlimited data plan be grandfathered even though it was never 3G? That’s what Consumerist reader and 1st gen iPhone owner thecrazypnut wanted to know, so he contacted AT&T for an answer. [More]
AT&T To Let Nearly All Buy New iPhone At Subsidized Price
By 6.7.10
AT&T customers Many AT&T customers who weren’t eligible for iPhone upgrades until later this year, and would have had to pay the full, non-subsidized price, or an early termination fee, have now had their dates bumped up to June. [More]
AUDIO: Listen To AT&T Ask Customer To Stop Sending Them E-mails
By 6.3.10
Earlier today, we posted about an AT&T customer who, having attempted an Executive E-mail Carpet Bomb on some biggies at the telecom behemoth, received a phone call letting him know he would receive a cease and desist notice if he continued to send e-mails. Now, there’s audio of the AT&T rep giving the customer the warning via voicemail. [More]
Send AT&T CEO Too Many E-Mails, Get A Free Cease And Desist Order
By 6.3.10
If you’re planning to send AT&T Wireless an Executive E-Mail Carpet Bomb regarding their changes to iPhone and iPad data plans, maybe remove CEO Randall Stephenson from your address book. Engadget reports that a customer who sent Stephenson one e-mail too many got a friendly call from the Executive Response Team…. threatening him with a cease and desist order. [More]
AT&T Capping Data On New iPhone, iPad Plans
By 6.2.10
AT&T has officially delivered on the threats made by its consumer business director Ralph de la Vega last December: it’s switching to usage-based pricing on data plans for smartphones and the iPad. Starting Monday, all new AT&T customers who buy an iPad, iPhone, Blackberry or other smartphone and purchase the necessary data plan will have two options: $25 for 2 gigabytes, or $15 for 200 megabytes. [More]
What iPhone Owners Complain About When They Complain To The FCC & FTC
By 5.31.10 — Updated: 10.24.12
Lastmonth, InformationWeek filed a Freedom of Information request with the FCC and the FTC for complaints made about the iPhone in the past year. Although the breakdown of complaints is interesting, what I found most striking was that in a nation of over 11 million iPhone owners, less than 600 complaints were filed in the past 14 months*, and some of those were for other Apple products. If you have a legitimate grievance with a company, you might have a much better chance of being heard by the FCC or FTC than you think. [More]
Worst Phone Ever Wants You To Help Sue Apple and AT&T
By 5.23.10
Tired of dropped calls? Want to do something about it? If you’re an iPhone user, Worst Phone Ever wants you to send in your dropped call logs, with the goal of starting a class-action lawsuit against Apple and AT&T after it’s collected enough of them. [More]
AT&T Raising iPhone Early Termination Fee To $325
By 5.21.10
Having cold feet with your iPhone will cost you $325 starting June 1. AT&T is increasing the fee for breaking early two-year smartphone contracts from $199. The carrier is also decreasing the early termination fee for “dumb” phones by $25 to $150. [ [More]
Apple: 10 Million CDMA iPhones On Order – For Verizon, Perchance?
By 5.14.10
This minute’s latest rumor is that the can you hear me now guy could be put to work testing iPhones soon. DigiTimes reports that Apple has placed an order with Taiwan-based Pegatron for CDMA iPhone that could reach up to 10 million units. CDMA devices don’t work on AT&T’s GSM network. Verizon’s network is CDMA. [More]
Worst Company In America Sweet 16: AT&T VS Apple
By 4.8.10
We have a hunch that your feelings on the iPhone are going to be a big factor in how you vote in this battle. On one hand, there’s the mobile carrier who has a monopoly on the iPhone. On the other hand, there’s the company that is raking in the money through its iPhone app store monopoly. What’s a fanboy to do? [More]
Should I Keep A Free Cell Phone Line That I Can't Actually Use?
By 4.8.10
John has a mobile phone service dilemma. He writes that he’s not able to get any reception in the dorm room where he lives. Even his carrier, AT&T, seems to have admitted defeat and has offered to waive the bill for his line for the next six months. John wonders whether he should give up on AT&T and change to a carrier that actually works. [More]
Verizon CEO Won't Confirm Or Deny iPhone Reports
By 4.6.10
The rumor winds have been stirring for months about AT&T seeing an end to its iPhone monopoly with Apple set to launch a model that could work on Verizon’s network. Today, Verizon’s CEO would only admit that his company has expressed an interest in being able to offer the iPhone to its customers. [More]
Worst Company In America: AT&T VS Verizon
By 4.1.10
It’s a battle of the telecom titans today, as AT&T — better known as the company that didn’t think New Yorkers would actually get iPhones for Christmas and the ones responsible to those ads that made us dislike Luke Wilson — takes on Verizon, home of $350 ETF and those ads that make us want to give the FiOS guy a swirly in the boys room between classes. [More]
Join The Latest And Greatest Class Action Lawsuits
By 4.1.10
If you got some free time and want some cash and are cool with waiting a few months for it to arrive, here are some new class action lawsuits you can join. [More]
Report: AT&T Beefing Up Network To Prep For iPhone Battle
By 3.31.10
Following up on yesterday’s news that Apple is preparing to start production on Verizon-compatible iPhones, the Wall Street Journal now says that AT&T has been working since December to improve their existing networks to remain competitive when the inevitable battle for iPhone market share begins. [More]
Report: iPhones For Verizon, Sprint Coming As Early As September
By 3.30.10
It’s been rumored for months that Apple iPhones would soon be able to be used on U.S. mobile networks other than AT&T, and a new report says the company is finally set to begin mass production on the phones as early as September. [More]
iPhone Won't Make Calls Or Send Texts? Try Disabling 3G
By 3.29.10
The wunderiPhone can be more like a shiny brick of strife, especially for urban dwellers who want to do futuristic activities like make and receive calls and text messages. That’s because all your fellow connectivity addicts have saturated AT&T’s network. I know people who have had to, on repeated occasions, on a clear night in Manhattan, resort to payphones because of this. But wait, there’s a solution! [More]
