Jenn’s checking account with Bank of America recently had a policy change designed to increase overdraft fees, and it worked: sometime between Friday night and Saturday morning she was hit with 6 NSF charges going back the previous 48 hours, because she was about 15 minutes late transferring funds into her account the day before. Technically she had broken the new policy, but Jenn hadn’t realized or remembered that there was a policy change and she was taken by surprise. She decided to try to reason with BoA’s corporate office about the fees, and explain why she thought they were unfair.
atms
Citibank Promises To Credit ATM Fees, But Will Try To Get Out Of It Unless You Badger Them
By 4.25.08
Tim was pretty sure he met all the conditions of Citibank’s offer to refund ATM fees—he opened his account online and he doesn’t live near a Citi Financial center. When he wasn’t credited, he contacted them to ask why, and was told he had to meet the conditions he’s already met. He had to contact them four times to finally get the $2.00 fee credited as per their advertising. You might be asking yourself, “All that trouble for two dollars?” Well, that’s why he ends his email with this: “Can someone point me in the direction of a better bank that actually provides ‘reimbursement of the fees other banks may charge you for using their ATMs’ without hassle?”
Wachovia Doesn't Give You Your Money, Then Yells At You
By 3.10.08
Reader G writes:
On Saturday 3/8/08 at approximately 4pm I went to a drive-up ATM at the Wachovia Bank branch located at 951 South George Mason Drive, Arlington, VA 22204. I put my card in and asked to withdraw $80. The machine was acting normally until it was supposed to dispense the money.
By 3.8.08
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Here’s a free idea for the taking: why doesn’t a bank (cough HSBC cough) offer the option to have text message alerts sent to a registered phone number any time a withdrawal is made from a specific account via ATM? “$120 was withdrawn at 2:51pm EST in Palo Verde, CA. Reference #293005” See how easy that was? Such exception-based reporting would drastically cut down on fraud (we’re guessing) by enlisting the help of customers to report unauthorized transactions immediately.
Is HSBC Straining Under An "Unprecedented" Wave Of Fraud Activity?
By 2.20.08
If you’re an HSBC customer, check your account, as there may be a wave of fraudulent activity hitting your bank. Two days ago we wrote about the guy in the U.S. who discovered his account had been drained by someone in Bulgaria. Later that day we received an email from Emily in NYC who was having similar problems, only her fraud-buddy was in California and Canada making withdrawals on her account.
Emily’s fiancé wrote back to us today with an update, and according to Emily, the HBSC Fraud Investigator who spoke to her “said that their fraud department was so overwhelmed, it was ‘still in the developing stage of how we’re going to handle’ it. I asked if she knew how many customers were affected and she stated ‘We don’t even know.'”
ATM Fees Slink Upwards
By 2.18.08
Everyone with an ATM card is used to paying withdrawal fees when using another bank’s ATM and it’s no big deal, it’s only a buck or so, and the ATMs are so convenient. If that screen said, “This ATM will charge you $4.75 to withdraw money,” you might look around to make sure you hadn’t accidentally stepped into a casino or strip club. But since many banks charge you an extra per-transaction punishment fee for using another bank’s ATM, that’s exactly what’s happening. You just don’t notice because it gets lumped together into one ATM fee on your bank statement. Not only that, but these fees are slowly and steadily on the rise, as seen in this NYT graph. Average ATM surcharges by “other banks” have gone up from $.75 to $1.75 from 1999 to 2007. Average punishment fee for cheating with another bank’s ATM has gone from $2.00 to $3.00 in the same period. Obviously, one way to beat the fees is to only visit your bank’s ATMs. Another is to bank with a place like USAA, which refunds other bank’s ATM surcharges. Any other solutions out there for ending the fee spree?
Free Advice: Don't Deposit Bags Of Meth In The ATM
By 2.15.08
Here’s a little free advice from your friends at The Consumerist: Don’t deposit bags of meth at the ATM. You don’t get any interest and they’re probably going to figure out who are after they see your name and account number.
Would You Scan Checks At Home For Deposit?
By 2.9.08
Banks have hesitated to adopt technology that would let us scan paper checks at home for deposit. The Check Clearing for the 21st Century Act allows banks to exchange electronic images instead of paper checks, but USAA, a credit union associated with the military, is currently the only bank to offer customers a check scanning option. Sure, it’s easy enough to stand on line for a teller or wait for an ATM, but we fear sunshine and people and prefer to stay indoors, thank you. Assuming it was free, is this something you would use if it was offered by your bank? Vote in our poll, after the jump.
Banks Make Up For Their Subprime Losses By Charging You $3 To Use An ATM
By 1.28.08
JP Morgan Chase and Bank of America now charge $3 for non-customers to use their ATMs. Wachovia increased fees at a potion of its ATMs, and the average fee that your bank charges you to use another bank’s ATM has risen as well.
By 10.4.07
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If you’re a customer of a small bank or credit union with limited access to fee-free ATMs, consider asking your financial institution to look into joining pre-existing, surcharge-free ATM networks like MoneyPass or Allpoint.
How Bank Of America Spun Raising ATM Fees To $3
By 9.13.07
Bank of America defended raising ATM fees to $3 for non-customers to withdraw from its ATMs by spokesperson Betty Riess spilling this lovely bucket of hogwash:
Wells Fargo's Network Goes Down For 24 Hours, Customers Sad, Broke
By 8.21.07
Some of Wells Fargo’s customers experienced an service outage that lasted about 24 hours, according to the Associated Press. Affected customers were unable to get cash or use their debit cards.
Bank Of America's ATMs With Envelopeless Deposists Are Great
By 8.20.07
Bank of America has rolled out over the past yearATMs that don’t require you to put your money or checks in an envelope when you deposit. Just shove the bills and checks in the slot. Vincent Ferrari saw the new ATMs in Queens and sent us the scan of the flyer that was sitting next to them, writing, “I know you aren’t huge fans of Bank of America, but the new ATMs are undeniably cool…”
Now In Churches: ATMs!
By 8.6.07
Churches are stocking up on ATMs thanks to a new IRS rule that requires taxpayers to closely document their charitable giving. By placing an ATM in the lobby, congregants can collect a paper trail, and churches can collect tithings. It’s win-win. According to Time, the practice isn’t new:
Large urban churches have been accepting credit cards for several years, tapping into the Generation P (for Plastic) aversion to carrying cash. Pastors like to tell jokes about parishioners collecting Frequent Flier points on the way to heaven. A recent Dallas Morning News poll found that 55% of 200 local churches accept credit and/or debit cards.
Bank of America To Raise ATM Surcharge to $3
By 7.27.07
US PIRG says they’ve obtained legitimate documentation that says Bank of America will be raising their ATM surcharges for non-customers to $3 at most locations. The change will take place on July 31st.
A Checking Account For People Who Rack Up Tons Of ATM Fees?
By 7.9.07
Are you one of those people who is too lazy to use their own bank’s ATM, and therefore is always using ATMs that charge a fee? We noticed the other day that ETrade has a checking account where they promise to refund your ATM fees… and pay you interest.
Are ATMs Obsolete?
By 7.1.07
ATMs are celebrating their 40th birthday with a midlife crisis, wondering if their usefulness to society is at an end as people increasingly rely on credit cards for everyday transactions, and debit cards for cash back.
The numbers are pretty startling: The total number of machines in the U.S. dropped by 1,000 from 2005 to 2006 (although still at a hefty 395,000). The total number of U.S. ATM transactions dropped in 2006 for the second consecutive year, to 10.1 billion. Monthly transactions per U.S. ATM, at 2,131 in 2006, are barely a third of the level in 1996.
ATMs are expensive for banks, costing up to $50,000 per machine plus annual maintenance costs of at least $12,000. The Seattle Post-Intelligencer thinks the tea leaves spell the obsolescence of ATMs. We are not sold. What do you think? Vote in our poll, after the jump…
By 6.29.07
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40 years ago, John Shepard Barron invented the ATM after being locked out of his bank. Happy birthday, ATMs!
